• The ARM will manage multiple contracts, clients, projects and Account Managers • Client Administration – maintain client relationships at the Director level and above and have quarterly check-in meetings • New Client Start-up Manager – assist the Regional Director and lead the assigned Account Manager through the new client start-up process • Contract Administration – ensure all areas of service and deliverables as detailed in Gordian’s contract are being met • Employee Management – manage all Account Management and support staff within their territory • Budget Development & Management – assist the RD in the development of the annual budget • Financial Forecasting – review and follow developed standard of work for forecasting • Coordination with Marketing, Product & Sales – assist marketing with access to clients for case-studies and identify upsell opportunities • Gordian Cloud Migration Manager – oversee the operations team through all Gordian Cloud migrations • Contractor Outreach – assist outreach team as they conduct outreach to the contractor community.

Company Description About RSHL  RSHL is a council-controlled organisation that enables regional councils to collaborate and achieve more together. We deliver shared services and sector-wide solutions that improve consistency, reduce cost, and strengthen public value.  - Permanent, full‑time role  - Fully flexible location (work from home, with council offices available as required)  - Competitive salary, sized to experience  Job Description The Role  Lead one of New Zealand’s most significant public-sector digital transformation programmes. As Programme Manager, you will play a pivotal role in delivering IRIS NextGen, a complex, multi-year programme to modernise regulatory systems across regional councils nationwide in the replacement of the legacy IRIS Classic application. You will be responsible for coordinating, leading and supporting multiple, interdependent workstreams spanning:  - Software design, build and test - Cross‑council implementations over a tightly sequenced, three‑year deployment schedule  - Sector alignment around consistent good practice  - Stakeholder engagement and governance across councils, vendors and stakeholder groups  Key Responsibilities  - Lead the end-to-end delivery of the IRIS NextGen programme, ensuring outcomes are achieved on time and within agreed funding  - Ensure programme planning, dependencies, risks, issues and change activities align to best practice - Work closely with councils, clients, product management and governance groups to maintain alignment and momentum  - Coordinate multiple concurrent council implementations with minimal tolerance for slippage  - Embed robust programme and change management disciplines across the lifecycle  - Provide clear, timely and professional reporting to senior stakeholders and programme governance groups  As the Programme Manager, you will provide leadership across the IRIS NextGen programme implementation and roadmap, working within RSHL’s Programme Management Office. This role demands confidence operating  in complexity, influencing without authority, and balancing delivery rigor within a collaborative partnership.  This is a rare opportunity to shape good practice, lead a sophisticated software transformation, and work collaboratively with councils and technology partners on a national scale.  Qualifications About You  You are a seasoned Programme Manager with a strong track record delivering large-scale, multi‑organisation technology programmes.   You’ll bring:  - Proven experience leading complex digital or enterprise software programmes;  - Strong understanding of software development lifecycles and SaaS implementations; - Exceptional stakeholder engagement skills, with the ability to build consensus across diverse stakeholder groups; - Confidence managing delivery environments with little slack in timelines;  - A strategic, future focused mindset paired with hands on delivery discipline;  - Excellent communication skills and professional credibility at senior levels;  - Experience working with councils, shared services, or collaborative sector programmes will be highly regarded.  Additional Information If you are ready to lead a programme that truly matters to councils, communities and the future of regional regulation, we would welcome your application.  Applications close when a suitable candidate is found.  - Job Category: Consulting & Strategy

Role Description Join our dynamic event planning team at The Collective, the creative heartbeat of BCD Meetings & Events! As an Event Manager, you'll orchestrate high-end, complex events that leave a lasting impression and manage the entire attendee experience. If you're a quick thinker who thrives in a fast-paced environment and loves to collaborate, we want you on our team! - Leading diverse event operations, from conferences to incentive programs - Building strong relationships with clients and stakeholders - Keeping projects organized and on track with timelines and budgets - Mastering event technologies and utilizing planning tools like Cvent and QuickBooks - Adapting and pivoting effortlessly in response to changing circumstances Qualifications - A degree in Hospitality, Event Planning, or a related field - 4-5 years of experience in event operations or agency planning - Proficiency in Microsoft Excel for reporting and analysis - A knack for creative problem-solving and critical thinking - Experience working with various event technologies and registration processes Requirements - This role is virtual and operates on Eastern or Central Standard Time. - This role will require up to 50% travel annually, both international and domestic. Benefits - Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams. - Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth. - Everyone has a voice: We thrive on conversations that spark curiosity and empathy. - Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures. - We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, and more. - We’re positive. You’ll love it: Our leaders lead with positivity and trust us to do the right thing.

Role Description As a Sr. Customer Success Manager (CSM), you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with our customers to foster a “Customers for Life” environment and ensure customer retention. You are passionate about engaging your customers and expanding the business for them and us! We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement, and help improve business processes to ensure overall customer success. - Become a product expert, including the technical workings and practical business application. - Manage new customers after the implementation process to ensure successful onboarding and adoption of our platform. - Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams. - Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services. - Keep customers informed of process and procedural changes. - Manage the resolution of escalated customer issues. - Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements. - Travel expectations – 10% - Workplace Expectations on-site or off-site, depending on where you are located. Qualifications - Demonstrated success managing customer relationships in a B2B SaaS company. - Demonstrated capability to identify and mitigate risk. - 3+ years of customer-facing account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience. - Experience working across multiple internal teams to resolve customer issues quickly and effectively. - Previous experience with tech companies, specifically SaaS solutions, preferred. - Excellent communication skills (writing, listening, phone). - A team player capable of high performance and flexibility working in a dynamic environment. Requirements - 3+ years of customer-facing account management type position or equivalent. - Experience with B2B SaaS companies. - Ability to work under pressure and bring initiative to every engagement. Benefits - Competitive salaries and comprehensive benefits. - Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance. - Paid holidays and sick time. - 401(k) with company match. - Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options. - Up to 12 weeks of paid Parental and 10 weeks Adoption Leave to help you grow your family. - Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland. - Gym, cell phone, and internet reimbursement. - Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP). - Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more. - Your own Egnyte account with lifetime access. - HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place. - One Medical virtual care, providing you with healthcare access across the country.