Role Description As a Sr. Customer Success Manager (CSM), you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with our customers to foster a “Customers for Life” environment and ensure customer retention. You are passionate about engaging your customers and expanding the business for them and us! We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement, and help improve business processes to ensure overall customer success. - Become a product expert, including the technical workings and practical business application. - Manage new customers after the implementation process to ensure successful onboarding and adoption of our platform. - Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams. - Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services. - Keep customers informed of process and procedural changes. - Manage the resolution of escalated customer issues. - Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements. - Travel expectations – 10% - Workplace Expectations on-site or off-site, depending on where you are located. Qualifications - Demonstrated success managing customer relationships in a B2B SaaS company. - Demonstrated capability to identify and mitigate risk. - 3+ years of customer-facing account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience. - Experience working across multiple internal teams to resolve customer issues quickly and effectively. - Previous experience with tech companies, specifically SaaS solutions, preferred. - Excellent communication skills (writing, listening, phone). - A team player capable of high performance and flexibility working in a dynamic environment. Requirements - 3+ years of customer-facing account management type position or equivalent. - Experience with B2B SaaS companies. - Ability to work under pressure and bring initiative to every engagement. Benefits - Competitive salaries and comprehensive benefits. - Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance. - Paid holidays and sick time. - 401(k) with company match. - Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options. - Up to 12 weeks of paid Parental and 10 weeks Adoption Leave to help you grow your family. - Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland. - Gym, cell phone, and internet reimbursement. - Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP). - Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more. - Your own Egnyte account with lifetime access. - HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place. - One Medical virtual care, providing you with healthcare access across the country.

Role Description As a Regional Sales Manager, you are the entrepreneurial engine of your territory. You own the customer relationship, drive growth, and ensure operational excellence within your segment. You act with integrity, adapt quickly, and boldly pursue opportunities that create value for both the customer and Bekaert. Territory: Canada (Quebec, Ontario, New Brunswick and Nova Scotia) Key Activities and Responsibilities - Manage and grow sales within your assigned region and segment, acting as a business owner. - Build trust-based relationships with customers, ensuring satisfaction and loyalty. - Monitor and follow up on accounts receivable to ensure timely invoice payments. - Deliver accurate, data-driven sales forecasts and pipeline visibility. - Identify and pursue new business opportunities with agility and entrepreneurial drive. - Work closely with segment managers, marketing, and operations to deliver tailored solutions. - Uphold Bekaert’s ethical standards in all business dealings. - Adapt to market changes and take initiative to solve problems creatively. - Define and execute account plans for all customers. - Manage and service existing business to continually grow market share. - Travel throughout assigned region, upwards of 35% to 50% of the time. - Establish and exceed yearly territory sales budget. - Prepare monthly forecast outlook for all accounts. - Realize all segment standard gross margin expectations. - Price negotiation with customers, in line with pricing strategy set by Segment Management. - Reporting of competitor activity, territory forecast and relevant regional news. - Coordination of superior customer service with respective Customer Service Team. - Resolve customer complaints with collaboration of manufacturing and quality control departments. - Suggest new product innovations to successfully grow your business. - Launch new solutions with customers. - Ensure long-term success for Bekaert through strategic partnerships and agreements. Qualifications - BA/BS degree (preferably Engineering, Business Administration, Sales, or Marketing) - Minimum of 5 years sales experience - Willingness and ability to travel upwards of 35%-50% throughout the assigned territory - Experience in the assigned market is preferred - Experience in steel ropes is preferred - Customer Service Orientation - Market Analysis skills - Negotiation Skills - Project Management Skills - Decision Making and Pricing Skills - Interpersonal and Communication Skills - Presentation and Data processing skills - Administrative Skills (Forecasting, Call Reports, Itinerary) - Travel and Entertainment Budget Control - A desire to grow and learn - A competitive mindset and a passion to win - Candidate will preferably be based in the assigned territory Previous Experience - Minimum 5 years of experience in a sales or a related role Qualifications and Education - Bachelor’s degree in Business, Marketing, or a related field Benefits - Be bold and take the leap! - We're looking for individuals who are not afraid to take risks and explore new ideas. - If you are passionate about personal growth and bringing your authentic self to work, we want you on our team! - At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. - We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Role Description Atticus is organized around a set of cross-functional go-to-market teams, each owning the full P&L for one of our legal verticals. These teams are the center of the business: they set strategic direction, make the calls that determine how many people we serve and how fast we grow, and drive alignment across marketing, product, client experience, finance, and operations. Each vertical is run by a General Manager who is part of our executive leadership team. As Go-to-Market Manager, you'll be a core member of the team responsible for scaling the Social Security Disability vertical, our main business line. Reporting to our General Manager (Peter Bailinson) and partnering directly with our CEO (Sam Byker) and functional leaders across the company, you'll own our highest-priority initiatives end-to-end. This isn't a narrowly-scoped role: you'll be tackling the hardest problems we face as a company, with real authority to shape outcomes and daily visibility at the leadership level. It demands strong judgment, comfort with ambiguity, confidence managing others, and the ability to drive alignment across every part of the organization. - Launch a new client acquisition channel through a rapid test-and-learn pilot. - Lead a cross-functional team to better integrate AI into the bottom-half of our client funnel. - Craft a plan to invest $750K into completely redoing our website. The role is a rare opportunity to join a fast-growing Series C startup in a pivotal role and is a clear pathway to both own a P&L and gain expertise in key functions like marketing and product. It’s designed to be a path to staying here and growing as an executive, or even starting your own company down the road. Qualifications - You started your career at a top consulting firm and have already made the leap to an operator role in an early-to-growth stage startup, with a track record of tackling initiatives that fueled company traction. - You are still working at a top consulting firm, and have excelled to a remarkable degree compared to your peers (e.g., rapid promotions, taken on an unusual degree of ownership or responsibility). You manage teams. Regardless of the profile, we’ll evaluate candidates based on the following qualifications: - Demonstrated insightful, decisive judgment when it comes to developing strategies, and a track record of making tough, smart calls among competing priorities. - Experience leading teams of high-performing individual contributors (bonus points if they were cross-functional). - Steered projects where you mapped complex systems, gathered and analyzed data, made recommendations, and helped design and implement solutions. - A kind and thoughtful colleague who knows how to shape a great team culture, persuasively advocate for your ideas, and get buy-in from others. - A demonstrated commitment to doing good and helping people. Bonus / Nice-to-Have: - Experience with marketplace businesses or complex consumer services (insurance, fintech, medical, real estate, etc.). - Experience with consumer-focused research or discovery work, or something else that makes you comfortable interviewing and empathizing with people from all walks of life. We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech, we’d love to meet you. Benefits - Competitive pay — including equity — and generous benefits. - Medical and dental insurance with 100% of employee premiums covered. - 15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year). - Free membership to OneMedical. - $50/month internet stipend. - $1,000 reimbursable stipend for education and training outside of work. - Up to $1,200/year student loan repayment assistance. - 401(k) and optional HSA/FSA. - Humble, thoughtful, smart, fun colleagues. We anticipate the base salary band for this role will be between $160,000 and $180,000 in addition to equity and benefits. The salary at offer will be determined by a number of factors such as candidate’s experience, knowledge, skills and abilities, as well as internal equity among our team. Location This job is fully remote and we’re committed to empowering everyone with flexibility. Work remotely, and travel to LA (on the company dime) as needed to be with your colleagues – usually quarterly, plus offsites. We care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.

Role Description We are looking for a Data Manager to support a diverse range of clinical trials in the United States. As a Data Manager you will be a part of the deployment team that designs, configures and launches new trials on Citrus, our end-to-end trial delivery platform. This is a unique opportunity for someone with data management expertise who also enjoys contributing to product development. You’ll be collaborating closely with our product team to make data management within Citrus easy and efficient. Qualifications - 3+ years of experience developing systems and procedures to store, organise, validate and manage clinical trial data, in an academic or commercial setting - Thrive in a startup environment that challenges the norms of typical CROs - Love working in a multidisciplinary team that includes clinical and technical collaborators as well as sponsor representatives - Bring creative thinking, attention to detail and empathy for patients to data management, ensuring the highest quality trial outcome - Bonus: Experience working with CDISC standards such as SDTM Requirements - Become an expert on the electronic data capture (EDC) capabilities of Citrus, our end-to-end trial delivery platform - Act as the data management lead for multiple trials at a time, from early design to closeout - Trial design: - Ensure the highest quality outcome data for a trial from an early design stage by advising sponsors and study teams on all aspects of data management - Create and contribute to trial design documents such as data management plans - Trial setup: - Design CRFs and questionnaires to collect the highest quality data in the most efficient, accurate and user-friendly way - Develop processes to test the trial implementation and support clinical operations in providing evidence of robust user acceptance testing (UAT) - Trial delivery: - Support ongoing live trials with your expertise on data-related concerns, such as data queries and change control for the trial design - Provide data extracts and reports to clinical operations for ongoing central monitoring of the data - Develop and support processes during trial closeout, such as data cleaning, preparation and delivery - Product development: - Collaborate with the product team to make data management within Citrus easy and efficient - Help the product team stay on top of the trial pipeline by capturing and prioritising new requirements for upcoming trials Benefits - Competitive salary plus meaningful equity - you'll own a piece of what we're building - $2,000 annual Learning & Development budget for courses, certifications, and conferences - 39 days annual leave (27 days PTO + 11 federal holidays + 1 James Lind Day) - $800 monthly employer contribution for insurance coverage (via Trinet PEO) - $40 monthly wellness allowance with flexibility on how to spend this, including opting in to a company private health insurance or wellhub membership - Access to gym and retail discounts through Happl - Monthly lunch vouchers for remote team members - Regular company events and team gatherings (both virtual and in-person) - Charity partnerships and volunteering opportunities with Forward Trust - Work with a team that's genuinely changing healthcare for the better Our hiring process - Initial conversation with our Talent team (20 minutes) - Second meeting with our ClinOps team (30 minutes) - Technical interview with two members of our Data Management and Solutions Architect team (45 mins) - Values interview with a Cofounder and a member of the leadership team (30 minutes)