Role Description Tražimo veći broj studenata/ica za rad u Kontaktnom centru na poslovima komunikacije s našim klijentima putem telefona. Ovo je odlična prilika za vas ako: - ste komunikativna osoba koja želi dobar i stabilan posao - ste zainteresirani za češći angažman (uz mogućnost dogovora oko odlaska na ispite i predavanja) - ste spremni na rad u smjenama - imate razvijene komunikacijske vještine - ste spremni na puno učenja i rad s klijentima - ste strpljivi i orijentirani na pronalaženje rješenja za klijenta - koristite engleski jezik - koristite Microsoft Office alate (Word, Excel) Benefits - priliku da vide kako je raditi u području financija i bankarstva - mogućnost stjecanja iskustva rada u velikoj internacionalnoj kompaniji - početnu satnicu od 7 eura, a rad nedjeljom, državnim praznicima, blagdanima ili rad u noćnoj smjeni plaćen je 50% više Location Magazinska 69, Zagreb, mogućnost rada od kuće

Role Description This position is based out of Seattle, WA. The Global CRM Intern supports the CRM team by enhancing user enablement and adoption across regions. This role focuses on developing simplified, scalable training solutions and exploring AI-driven tools to improve CRM usability, onboarding, and best practice adherence. The Global CRM Intern will report to the Global CRM Manager and support the Global CRM team in developing enhanced training resources for regional CRM users. This role requires a technically minded individual with an interest in AI who can transform existing user guides into short, clear, and engaging training videos. These materials will be used to support both existing employees and the onboarding of new team members. The intern will also have the opportunity to explore and leverage AI capabilities, including tools such as Sales Co-Pilot, to enhance training solutions. This would include developing interactive tools that integrate with the CRM platform to provide real-time guidance and support for commercial teams. The overall objective of this role is to help make CRM systems more intuitive through AI-driven guidance, reducing the need for frequent hands-on training. In doing so, the Global CRM team will be better positioned to focus on strategic development initiatives while decreasing reliance on third-party contractors. Key Responsibilities - Develop and redesign CRM training materials for regional teams (EU, NA, APAC) - Convert existing documentation into short-form video training content - Evaluate and experiment with AI tools to enhance CRM training and user support - Support the implementation of AI-driven guidance within CRM platforms - Identify opportunities to improve CRM adoption and data quality through automation - Assist in documenting best practices and standardizing processes across regions - Collaborate with regional CRM stakeholders to align training with user needs Qualifications - Foundational knowledge of IT systems and an interest in CRM platforms and AI tools - Strong technical aptitude with the ability to learn new technologies quickly - Ability to simplify complex concepts into clear, user-friendly training content - Basic analytical, problem-solving, and organizational skills - Good communication skills, both written and verbal - Experience or education in IT, Computer Science, or a related field - Prior CRM exposure is an asset but not required; interest in AI and automation is preferred Benefits - Global opportunities with rapid career growth and development - An inclusive, diverse, and dynamic work environment - The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more Company Description At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com Equal Opportunity Employer Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

Role Description - Respond to and resolve a wide variety of consumer queries by phone calls and e-mails. - Take control of situations and think on your feet to make smart decisions in order to resolve customer contacts. - Provide customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards. - Carry out customer inquiries in a timely and correct manner by predefined rules when escalation is needed. - Understand customer’s needs to deliver the best solution for each of them in line with key performance indicators. - Navigate multiple systems simultaneously to update e-records promptly and accurately. - Proactively provide support and assistance to colleagues and work together as a team. Qualifications - Very good command of spoken German (C1-C2). - Good command of spoken English (C1-C2). - Experience in a contact center or customer-facing role is beneficial. - Ability to adapt quickly to changes in products, process, and technology. - Proven track record of excellent attendance and time-keeping. - Good computer literacy. Benefits - Work from home. - Competitive remuneration scheme. - Standard working schedule. - Social package including additional healthcare insurance, gift vouchers, and sport card discounts. - Participation in company initiatives such as charity activities, team buildings, sports events, and internal competitions. - Opportunities for a long-term professional career. - Entitlement to company internal training and development according to global standards. Company Description Foundever® is a global leader in the customer experience (CX) industry, with 150,000 associates across the globe. We’re the team behind the best experiences for over 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Role Description We are seeking a Danish-speaking Customer Support Specialist to deliver excellent service to customers via phone, email, and chat. You will assist with inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. Key Responsibilities - Provide professional customer support in Danish - Handle inquiries related to accounts, orders, payments, or services - Troubleshoot and resolve customer issues in a timely manner - Escalate complex cases when necessary - Accurately document interactions in internal systems - Meet individual and team performance KPIs Qualifications - Danish language proficiency: C1 level or higher (required) - English proficiency: B2 level or higher - Currently residing in Portugal (mandatory) - Strong communication and problem-solving skills - Customer-focused attitude - Comfortable working with multiple systems and tools - Previous customer service experience is an advantage Benefits - Fully remote position within Portugal - Full-time contract (40 hours per week) - Competitive salary - Paid training - Supportive, international work environment - Opportunities for growth and development