• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Handle and carefully respond to all customer inquiries. • Provide excellent customer service through active listening. • Work with confidential customer information and treat it sensitively. • Aim to resolve issues on the first call by being proactive. • Appropriately communicate with customers. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Track all call related information for auditing and reporting purposes. • Provide feedback on call issues. • Upsell if required.

Position Summary: First point of contact with customers who are searching for mortgage financing and additional loan options that best fit their needs. You will be loanDepot's first impression while assisting them towards finding their dream home. If you love interacting with people and want to start an elite career with endless opportunities, then wait no longer and apply to join Team loanDepot today! Responsibilities: - Manage a high volume, fast paced outbound call center environment. - Verify information submitted on customer application. - Build rapport, pre-qualify, and transfer top quality leads to our inside sales team for nexts steps in the home financing process. - Identify customer’s goals and objectives. - Achieve monthly performance metrics through indvidual and team goals. Requirements: - Outbound Call Center experience required - 1-2 years of Sales experience within upselling products and/or services. - Must be sales minded mentality, comfortable with handling rejections, and providing rebuttals. - Experience working in a remote environment preferred. - Exceptional verbal, written and interpersonal communication skills required, Bilingual a plus. - Proficient Computer and Data Entry Skills required. - High School Degree or equivalent required; Bachelor’s degree preferred. Why work for #teamloanDepot: - Inclusive, diverse and collaborative culture where people from all backgrounds can thrive - Work with other passionate, purposeful and customer-centric people - Extensive internal growth and professional development opportunities including tuition reimbursement - Comprehensive benefits package including Medical/Dental/Vision - Wellness program to support both mental and physical health - Generous paid time off for both exempt and non-exempt positions About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package for Customer Lending Representatives. The base hourly rate for this role is $17/hour; in addition to a monthly bonus incentive. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Insurance Customer Service Representative Join Wawanesa’s Award-Winning Insurance Call Center Team! We’re looking for full-time Customer Service Representatives who are motivated, people-focused, and ready to make a difference. If you love helping others and thrive in a fast-paced environment, this is the perfect opportunity to grow your career with us! What We Offer - Starting Pay: $20.51 - $24.13 - Bilingual Fluency: earn an additional $0.50/hour for English/Spanish fluency (assessment provided) - Location Requirement: must reside within 80 miles of 901 Bagby Street, Houston, TX 77002. - Remote Training: Full-time (40 hours per week). 100% virtual for 30 days from Monday - Friday between 10:30am CT - 7:00pm CT. - Remote Work Schedule (Post-Training): Work schedule assigned after completion of training and based upon business need. Full-time (40 hours/week), 5 days total. Work shifts will be scheduled within the hours of 9:30am CT - 9:45pm CT, plus Saturdays 10:00am CT - 7:00pm CT with one weekday off each week. - Comprehensive Benefits Package - Growth & Advancement Opportunities What You’ll Do - Deliver exceptional service in a fast‑paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards. - Retain members through effective problem‑solving, professional communication, and accurate documentation of all interactions. - Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach. - Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience. - Consistently meet and exceed individual and team performance goals in a high‑volume environment. Work-From-Home Requirements - Dedicated, quiet workspace without interruptions. - Teammates need to have sufficient internet connection capability while working remotely to maintain productivity and excellent member experience. - Internet Connection Requirements: Minimum speeds include 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss. Optimal performance is achieved with 100 Mbps download, 15 Mbps upload, under 100 ms latency, and 0% packet loss. A hard‑wired Ethernet connection may be required if Wi‑Fi is inadequate. - Demonstrated ability to uphold productivity and confidentiality in a remote setting. - Regular attendance in virtual team meetings and training sessions. - Availability during standard business hours and flexibility for possible shift adjustments. What You’ll Need - High School diploma or GED required; college degree preferred. - Strong computer, phone, typing, grammar, and multitasking skills. - Excellent customer service, active listening, and problem‑solving abilities. - Ability to balance efficiency and quality in a fast‑paced environment. - Strong attention to confidentiality and compliance with company guidelines. - Flexible to work extended hours, weekends, nights, and holidays. - Team‑oriented with positive communication and collaboration skills. - Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered). - Spanish fluency required for bilingual queue (assessment provided). - Previous insurance or call center experience preferred. - Must pass a background check and drug screening. - Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K), Roth 401 (k) saving plan with company match • Remote work opportunities • Tuition assistance • Employee appreciation and recognition . Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-winning customer service. We are proud to be an affiliate of the Auto Club of Southern California (AAA), Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization. We are proud to offer employees the flexibility to work from home (remote). You may work in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed. Wawanesa Insurance is an Equal Opportunity Employer. Our organization participates in E-Verify. Wawanesa Insurance will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary: CVS Aetna has an opportunity available for a full-time Customer Service Representative aligned with the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding/resolution, and member education around online resources. The Customer Service Representative guides the members through their members’ benefit plans and Aetna policy/procedures. They will also be expected to have knowledge of regulatory guidelines governing these resources. The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting. Training Schedule: - Monday–Friday, 10:00 AM–6:30 PM EST - Duration: 8 weeks Available Work Schedules (Post‑Training): - Midday Shifts: - Monday–Friday, 10:30 AM–6:00 PM EST - Monday–Friday, 11:00 AM–7:00 PM EST - Evening Shift: - Monday–Friday, 11:45 AM–8:15 PM EST Key Responsibilities: The Customer Service Representative's responsibilities include (but are not limited to) the following: - Takes inbound calls from members and determines the quickest, most effective ways to answer member questions. - Creates an emotional connection with members by understanding and engaging them to champion their best health. - er records within the overall member management system - Provides introductory information and connects members with additional and appropriate benefits/external resources. - Performs a review of members’ claim history to ensure accurate tracking of benefit maximums, including deductible and coinsurance levels. - Explains members’ rights and responsibilities in accordance with our plan sponsors’ contracts. - Sends outbound e-mails to members where and as needed. - Supports members with troubleshooting and deescalating where needed. - Escalates queries and concerns when it is deemed necessary. - Ensures that members are satisfied with products/services by handling complaints and inquiries. - Works with the customer service team to share solutions and processes. - Embodies the CVS Core values in each interaction. Required Qualifications: - 1-3 years of call center and/or customer service experience. - Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs. - A private and confidential workspace free from distractions. - A hardwired connection is required (i.e., an Ethernet connection). - Time management skills to promptly respond to e-mails, call, and chat messages. - Active listening skills to effectively handle members who may be upset. Preferred Qualifications: - 1-3 years of healthcare experience. - Background in mental health or human services. - Bilingual or multilingual skills. - Experience working from home in a remote role. Educational Requirements: - A high school diploma or equivalent is required. - Associates degree preferred. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.