CX25WW

• Generate leads and set appointments for product demos • Conduct face-to-face product demonstrations • Understand customer requirements and generate business opportunities • Conduct market visits and live product demos • Participate in mandatory training and feedback sessions • Provide follow-up activities and setup new demo meetings

• Source candidates through job portals, social platforms, and databases • Screen candidates based on role fitment, communication, and intent • Coordinate interviews and manage the hiring pipeline • Ensure consistent follow-ups to drive candidate joining • Maintain strong candidate experience throughout the hiring cycle • Track hiring metrics (submissions, selections, joins) • Minimize drop-offs and improve conversion rates

• Handle customer queries via voice/chat/email • Deliver resolution within defined SLAs • Maintain accurate records in CRM systems • Adapt to domestic or international customer requirements • Use AI tools to enhance efficiency and response quality

• Draft legal notices, complaints, and case documents • Review and validate client information and supporting evidence • Assist in filing complaints (labour, civil, or criminal as applicable) • Conduct legal research on: Labour Codes Wage and employment laws • Coordinate with empaneled advocates for case progression • Maintain structured case records and trackers • Ensure timelines and documentation standards are met • Communicate case updates to clients professionally

• Act as the primary point of contact for assigned customers • Drive onboarding, adoption, and retention strategies • Deliver proactive support, not reactive ticket handling • Troubleshoot product issues using SQL queries, logs, and system diagnostics • Use Power BI / dashboards to track customer health and usage patterns • Leverage and deploy AI tools / AI agents to improve support efficiency • Continuously improve support workflows and CX processes

• Manage customer interactions across domestic and international processes • Deliver consistent, high-quality customer experience while adapting to changing tools and workflows • Handle inbound/outbound customer interactions via voice, chat, and email • Deliver first-contact resolution while maintaining quality and compliance standards • Understand customer concerns and provide accurate, timely solutions • Work with internal teams to escalate and resolve complex queries • Maintain proper documentation of customer interactions in CRM/tools • Adhere to defined SLAs, KPIs, and quality benchmarks

• Own and manage assigned customer accounts (Domestic & International) • Ensure zero long-pending issues with strict SLA adherence • Drive CSAT and NPS outcomes through proactive engagement • Maintain high-quality business communication (written & verbal) • Conduct customer onboarding sessions and drive product adoption • Create and share customer reports and insights with Customer Success Managers • Support renewal readiness through engagement and value delivery • Develop knowledge base / product support content • Handle escalations and cross-functional coordination • Deliver consistently on KPIs and KRAs

• Manage the complete recruitment process — sourcing, screening, scheduling, and onboarding candidates • Partner with hiring managers to define job requirements and write clear, engaging job descriptions • Source candidates through job portals, professional networks, LinkedIn, referrals, and other channels • Conduct preliminary interviews and assessments to shortlist qualified candidates • Coordinate interview schedules, feedback collection, and offer rollouts • Maintain accurate candidate data and reports using HRMS or ATS tools • Support campus hiring, walk-in drives, and other recruitment campaigns • Contribute to employer branding initiatives and social media hiring campaigns • Keep up-to-date with recruitment trends, salary benchmarks, and hiring best practices

• Travel to different cities to conduct short interviews, vox-pop style conversations, and interactions • Support planning and execution of content for platforms such as LinkedIn, Instagram, YouTube Shorts, and other relevant channels • Act as a professional and confident brand ambassador for CX25WW