Role Description The Human Resources Coordinator is a remote position responsible for performing a wide variety of administrative duties in support of the Human Resources team. This role ensures the maintenance and management of personnel files in accordance with Clarvida and state policies, verifies compliance documentation including background checks, physicals, and licensures, and conducts ongoing audits to ensure accuracy and licensing readiness. The HR Coordinator reports to the Manager, People Solutions. - Act as custodian of records, maintaining confidentiality and releasing information only to authorized individuals, including handling personnel file and subpoena requests - Maintain active and terminated employee records across multiple states - Perform periodic audits of personnel files to ensure correct placement, legibility, and compliance standards - Modify, improve, and reorganize file systems in alignment with federal and state HR record retention laws - Classify files and materials according to content, purpose, user criteria, or chronological order - Verify record accuracy and review documentation for policy application and compliance, including consistent I-9 and E-Verify audits - Support daily administrative operations of the Human Resources department and interact with employees, management, and business partners - Serve as system administrator for computerized employee record databases - Assist with background (exclusion) checks and support HR, state, and local program audits - Assist with auditing change reports in collaboration with the PSS team - Collect and track expiring employee documents including clearances, ACT 31, driver’s licenses, and physicals in accordance with Clarvida and state policies - Maintain clearance and physical tracking systems to follow up at 30, 60, and 90 days prior to expiration - Complete licensing forms and gather licensing requirements as requested - Perform other duties as assigned to support employees, HR teams, programs, and the organization Qualifications - Associate’s degree or equivalent experience - 1–2 years of experience in human resources, accounting, or payroll - Strong organizational, interpersonal, and customer service skills - Strong written and verbal communication skills - Critical thinking and problem-solving abilities - Ability to work independently and collaboratively in a fast-paced, high-volume environment - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Benefits - Paid vacation days (increase with tenure) - Separate sick leave that rolls over annually - Up to 10 paid holidays* - Medical, dental, and vision insurance options - DailyPay – access your earnings without waiting for payday* - Training, development, and continuing education opportunities - 401(k) - Free licensure supervision - Pet insurance - Employee Assistance Program (EAP) - Perks @ Clarvida – national discounts on shopping, travel, Verizon, and entertainment - Mileage reimbursement - Cellphone stipend Company Description Clarvida’s success is built on the strength of our people and a shared commitment to improving lives and communities. We empower employees to bring their full potential to their work while delivering outcome-driven, person-centered services.

• Supervising day-to-day operations of the HR Shared Service Center • Serving as an escalation point for complex employee inquiries • Coaching and consulting Specialists and Consultants

Role Description Our Pharmacy Guide Team is on the front lines of helping members actually get the most out of their healthcare. A big part of this role is connecting members to programs that support medication adherence. As a Pharmacy Guide, you make those connections happen. This isn’t just about answering calls. It’s about: - Listening closely to understand what’s really going on. - Identifying barriers and taking action. - Recommending and enrolling members in adherence programs. - Coordinating with providers and pharmacies. - Connecting members to financial and clinical support. We’re looking for someone who cares deeply and moves with purpose, navigating complexity while keeping the member at the center of every decision. Responsibilities and Impact will include: - Conducting outreach via telephone and SMS to educate and inform members of available programs that support medication adherence. - Utilizing internal tools, knowledge base, and AI-assisted resources to research member questions and provide clear, reliable information. - Scheduling medical appointments for high-risk members. - Developing a solid understanding of our benefit offerings to investigate and resolve member questions. - Breaking down complex health care information so it is clear to our members. - Displaying a friendly and positive attitude, great patience, and empathy to build instant rapport with our members. - Documenting accurate information about member needs in our system. - Communicating frequently with team members and leadership; ensuring all follow-up tasks are closed out. - Periodically supporting or being cross-trained on multiple programs to help with production during peak business seasons. Qualifications - 2+ years of experience in a high-volume customer-serving role. - 1+ years experience in a healthcare setting highly preferred. - Exceptional written and verbal communication skills. - High comfort level navigating digital platforms and internal systems. - Proactive approach to identifying issues and analyzing options. - Strong organizational and time management skills. - A dedicated team player who takes full ownership of outcomes. - Ability to work a flexible schedule based on business needs. - Fluent in both English and Spanish (for Bilingual roles). Requirements - Demonstrated success navigating fast-paced, "start-up" settings. - Ability to tailor your tone to de-escalate concerns effectively. - Ability to effectively leverage tools to ensure accurate, efficient, and timely service delivery. - Meticulous eye for detail in documentation. Benefits - Employer sponsored health, dental and vision plan with low or no premium. - Generous paid time off. - $100 monthly mobile or internet stipend. - Stock options for all employees. - Bonus eligibility for all roles excluding Director and above. - Commission eligibility for Sales roles. - Parental leave program. - 401K program. - And more....

• Partner with senior and executive leaders across multiple P&Ls • Act as a trusted advisor on leadership, talent, organizational effectiveness • Translate business strategy into people cycle plans • Coach leaders on effective performance management • Support talent assessments for critical roles and skills • Use data to inform talent recommendations and measure impact • Manage complex employee relations issues