• Oversee day-to-day operations across an assigned janitorial portfolio • Ensure consistent execution of service delivery, safety, and quality standards • Lead operational reviews, audits, and corrective action planning • Serve as the escalation point for complex operational, client, and employee matters • Build and maintain strong executive-level client relationships • Lead Quarterly Business Reviews (QBRs) and client strategy discussions • Proactively identify and mitigate retention risks • Partner with Sales and Commercial teams on growth, upsell, and expansion opportunities • Own P&L performance for the assigned portfolio • Manage budgets, forecasts, labor models, and margin performance • Analyze KPIs and dashboards to drive operational and financial decisions • Identify cost optimization and efficiency opportunities • Lead, coach, and develop Operations leaders and managers • Drive accountability, performance management, and succession planning • Foster a culture of ownership, professionalism, and continuous improvement • Support talent retention and leadership pipeline development • Exercise sound judgment and decision-making authority • Scale best practices and support innovation in service delivery • Partner with HR, Safety, Finance, and other functional leaders on enterprise initiatives

Role Description As Founding Operations Associate, you will run the day-to-day claims workflow and turn what you learn into better product. You will: - Operate the end-to-end claim workflow: ingestion, eligibility checks, evidence packaging, submission, settlement tracking - Spot patterns in real claims and translate them into specs, checklists, and prompts that improve the system - Work directly with AI tools (Claude, ChatGPT, Cursor, agentic frameworks) to automate your own work and move features forward - Partner with the Head of Operations and engineering team to ship product, not just flag issues - Build and maintain dashboards and SOPs that treat AI as a first-class team member - Own quality and throughput metrics for the claims you run, and raise the bar over time - Represent the operations perspective in product reviews, customer conversations, and design sessions This is not a ticket-queue role. You will write code-adjacent artifacts (specs, SQL queries, workflow diagrams, AI prompts) and you will ship. You'll learn the domain deeply, and you'll shape how the company actually works. Qualifications - 2+ years in a role that rewards analytical rigor and operational ownership: ops, consulting, investment banking, revenue cycle, data analytics, or a similarly structured early career - Hands-on fluency with AI tooling (Claude, ChatGPT, Cursor, or similar). You have used it to ship or accelerate real work - Comfort with data and analytical tools (SQL, Excel, Python, or equivalent). You can pull answers yourself rather than filing a request - Clear written communication. You can turn messy inputs into a crisp spec, checklist, or summary - A preference for small teams and early-stage chaos over mature org charts - Healthcare revenue cycle, claims operations, or exposure to the No Surprises Act is a strong plus. Not required — we'll teach the domain to the right person - Experience writing product specs, user stories, or equivalent artifacts that can be built against is a plus Requirements - You are AI-pilled. You have used AI tools to do work that would have taken a team, and you have opinions about which ones are useful and which are hype. - You have strong analytical instincts. You're the person who can walk into a messy spreadsheet, figure out what's going on, and build something cleaner. - You have a bias to action. You don't default to no. Speed of iteration over polish of iteration. - You have technical fluency. You're comfortable working with data, querying systems directly, and getting hands on to move work forward. - You are intellectually honest and curious. You ask questions when you don't understand something and use plain language. - You care about the craft. You notice when something is slightly off and close the loop. - You put the team first. You are reliable and fully invested. Benefits - Base salary range: $120,000 to $150,000, with meaningful equity. - Standard health, dental, and vision benefits. - Encouragement to take real vacation time. Equal Opportunity Recourse is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe the best teams are built from people with different backgrounds and perspectives, and we're committed to creating an environment where everyone can do their best work.

• Manage and develop a team of Assistant Facility Managers and Concierge professionals by providing strategic leadership and guidance to support adherence to standard processes and controls and maintaining effective governance of multiple operational and back-office support functions. • Drive operational improvement through the development and implementation of IFM best practices associated with Corrigo management routines to ensure Facility Managers are maximizing time performing customer focused activities. • Identify additional areas of support in the Tenant and Landlord spaces supported that can be developed to alleviate stress on the Facility Managers and improve our service delivery model. • Develop and implement Corrigo governance routines to ensure consistent and efficient work order workflows. • Perform regular work order audits and review results with management and team leads. • Perform effectiveness reviews on all managed programs to ensure continual improvement is occurring and drive innovation and process improvement for the account to maximize resources and results. • Collaborate directly with the Client, FM, Business Intelligence, PDS, and other account teams to develop routines that align with platform, region, account, and/or client goals and objectives. • Support the development and delivery of training materials for any new and existing processes affecting any aspect of the IFM organization. • Develop and analyze reporting on third party provider performance metrics. • Work with sourcing and risk/compliance to ensure vendors are meeting their contractual obligations to JLL and the client. • Foster a culture of continuous improvement and innovation, actively contributing to the development of best practices, process re-engineering, and other initiatives aimed at improving service delivery. • Lead and inspire your team to execute day-to-day routines with excellence and prioritize delivering a positive customer experience. • Perform additional duties as assigned.

Job Description What's it like working for a company where you are treated as more than a number? Empowering. Joining our Information Technology team means you are the backbone behind managing all the technology aspects for multiple contracts and programs that help keep nations safe. With the diversity of our offerings and work, you’ll get to take on new challenges while your career reaches new heights. BAE Systems, Inc. is looking for an experienced and results-driven Senior Manager, IT Operations Delivery, to join our team. This role will report into our IT Program Management Office and lead the delivery of enterprise IT Operations projects, ensuring quality delivery of internal investments. As a Senior Manager, IT Operations Delivery, you will play a critical role in driving project delivery excellence, building and maturing project managers, and promoting a culture of ownership and transparency. Primary Duties and Responsibilities - Lead the delivery of enterprise IT Operations projects, ensuring quality delivery of internal investments. - Build and mature Project managers through targeted coaching, mentorship, and development in execution excellence and leadership. - Coach team members across IT to drive execution across multiple concurrent initiatives, managing dependencies, risks and delivery milestones. - Provide strategic direction, prioritization, and oversight to ensure consistent, high quality program delivery across all initiatives - Ensure projects follow established practices for successful project lifecycle management, leveraging BAE LifeCycle Management frameworks. - Promote a culture of ownership, transparency, and results driven- performance. - Embed Agile practices to enhance execution speed, transparency and adaptability - Support IT Operations teams as they shift to a product management team structure. Coach program and delivery teams on applying Agile principles within a structured, hybrid program management environment. - Guide leaders and teams in balancing Agile ways of working with governance, planning and delivery commitments. Required Education, Experience, & Skills - Skilled communicator who influences and shapes the image of a complex Program, Business Area, Sector or Enterprise wide. - Project/Program Manager responsible for oversight of diverse project team or small program ($7.5 to $25M in revenue). The project typically has well-defined goals and follows a well-established process. Typically completed within 12 months. - Project Management Professional (PMP). Preferred Education, Experience, & Skills - More than 12+ years relevant management experience preferred. - Knowledge of information technology concepts and practices . - Strong leadership, coaching and mentoring skills with the ability to achieve results through others - IT Service management, product management, hybrid project management methodologies, SDLC, Agile and ITIL certification, ServiceNow SPM. Pay Information Full-Time Salary Range: $122400 - $208080 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.