• Manage and develop a team of Assistant Facility Managers and Concierge professionals by providing strategic leadership and guidance to support adherence to standard processes and controls and maintaining effective governance of multiple operational and back-office support functions. • Drive operational improvement through the development and implementation of IFM best practices associated with Corrigo management routines to ensure Facility Managers are maximizing time performing customer focused activities. • Identify additional areas of support in the Tenant and Landlord spaces supported that can be developed to alleviate stress on the Facility Managers and improve our service delivery model. • Develop and implement Corrigo governance routines to ensure consistent and efficient work order workflows. • Perform regular work order audits and review results with management and team leads. • Perform effectiveness reviews on all managed programs to ensure continual improvement is occurring and drive innovation and process improvement for the account to maximize resources and results. • Collaborate directly with the Client, FM, Business Intelligence, PDS, and other account teams to develop routines that align with platform, region, account, and/or client goals and objectives. • Support the development and delivery of training materials for any new and existing processes affecting any aspect of the IFM organization. • Develop and analyze reporting on third party provider performance metrics. • Work with sourcing and risk/compliance to ensure vendors are meeting their contractual obligations to JLL and the client. • Foster a culture of continuous improvement and innovation, actively contributing to the development of best practices, process re-engineering, and other initiatives aimed at improving service delivery. • Lead and inspire your team to execute day-to-day routines with excellence and prioritize delivering a positive customer experience. • Perform additional duties as assigned.

Job Description What's it like working for a company where you are treated as more than a number? Empowering. Joining our Information Technology team means you are the backbone behind managing all the technology aspects for multiple contracts and programs that help keep nations safe. With the diversity of our offerings and work, you’ll get to take on new challenges while your career reaches new heights. BAE Systems, Inc. is looking for an experienced and results-driven Senior Manager, IT Operations Delivery, to join our team. This role will report into our IT Program Management Office and lead the delivery of enterprise IT Operations projects, ensuring quality delivery of internal investments. As a Senior Manager, IT Operations Delivery, you will play a critical role in driving project delivery excellence, building and maturing project managers, and promoting a culture of ownership and transparency. Primary Duties and Responsibilities - Lead the delivery of enterprise IT Operations projects, ensuring quality delivery of internal investments. - Build and mature Project managers through targeted coaching, mentorship, and development in execution excellence and leadership. - Coach team members across IT to drive execution across multiple concurrent initiatives, managing dependencies, risks and delivery milestones. - Provide strategic direction, prioritization, and oversight to ensure consistent, high quality program delivery across all initiatives - Ensure projects follow established practices for successful project lifecycle management, leveraging BAE LifeCycle Management frameworks. - Promote a culture of ownership, transparency, and results driven- performance. - Embed Agile practices to enhance execution speed, transparency and adaptability - Support IT Operations teams as they shift to a product management team structure. Coach program and delivery teams on applying Agile principles within a structured, hybrid program management environment. - Guide leaders and teams in balancing Agile ways of working with governance, planning and delivery commitments. Required Education, Experience, & Skills - Skilled communicator who influences and shapes the image of a complex Program, Business Area, Sector or Enterprise wide. - Project/Program Manager responsible for oversight of diverse project team or small program ($7.5 to $25M in revenue). The project typically has well-defined goals and follows a well-established process. Typically completed within 12 months. - Project Management Professional (PMP). Preferred Education, Experience, & Skills - More than 12+ years relevant management experience preferred. - Knowledge of information technology concepts and practices . - Strong leadership, coaching and mentoring skills with the ability to achieve results through others - IT Service management, product management, hybrid project management methodologies, SDLC, Agile and ITIL certification, ServiceNow SPM. Pay Information Full-Time Salary Range: $122400 - $208080 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

• Facilitate Quality Committee meetings and prepare the Quality deck for the Board of Directors • Responsible for ensuring Quality-related accreditations (e.g., NCQA) are met and executed upon on an annual basis • Develop innovative initiatives in partnership with clinician leaders to drive efficient and effective clinical outcomes • Educate internal and external parties on the Star Rating system and Risk Adjustment history, changes, and where programs are moving forward • Liaison and represent Quality Team with various clients as it relates to value-based care initiatives and reporting • Present both internally and externally overview and specific findings to relative parties to ensure understanding and next steps • Analyze data to determine areas of opportunity and develop actions plans to address the identified gaps, aligned with Star Ratings, Risk Adjustment, and NCQA quality measures • Collaborate to enhance the clinical workflow to address the needs of the department in an efficient and comprehensive manager • Review and assist in the development of reporting around Stars and Risk Adjustment to help gain insights into key areas of opportunity and drive strategic initiatives • Assist in the development of overall quality program, including Star Ratings, Risk Adjustment, and NCQA-aligned quality standards, to support high-quality patient care and organizational performance • Alleviate operational barriers as they are addressed with conflicting and compromising business initiatives across the organization

Role Description At PaulHood we are transforming the mid-market CPA industry with an entirely new model. Our year-round membership model provides clients with expert tax and financial guidance, helping them feel more secure and realize their long-term financial goals. To support our continued growth, we have completely modernized our business with technology and processes more akin to a SaaS company than a CPA firm. We are seeking a Client Operations Onboarding Manager to lead our client onboarding specialists, driving quality, consistency, and scalability across the client onboarding experience for both net new and acquisition clients. The ideal candidate will have a proven track record in: - Managing a small team of direct reports - Process and workflow management - Service agreement and billing accuracy - Team leadership and coaching - Cross-functional collaboration - Operational problem-solving in fast-paced environments To do this well, you’ll need to have: - 2 years management experience - Hands-on and detail-oriented approach - Ability to balance execution and leadership in a high-volume environment - Strong relationship-building skills across teams like Sales and Client Success - Capability to identify patterns and proactively solve problems - Understanding of escalation paths and continuous process improvement Qualifications - High school diploma or equivalent required; bachelor’s degree preferred - 2+ years of experience managing or leading a team in a high-volume, process driven environment - Strong background in workflow management, including queue based work or operational process execution - Experience with service agreements, billing systems, or subscription based services preferred - Familiarity with CRM or workflow management tools (e.g., Qount or similar platforms) preferred - Experience training or coaching team members on processes, tools, and quality standards preferred Requirements - Ensure onboarding workflows, billing subscriptions, service agreements, and client records are completed accurately prior to handoff for both net new and acquisition clients - Lead and manage our team of client onboarding specialists (3-5 direct reports) - Own the coordination with cross-functional teams to ensure we properly price, scope, create, and send service agreements for our new acquisition clients accurately and efficiently - Monitor onboarding SLAs, queue health, and process adherence; proactively adjust priorities to meet deadlines - Identify trends, bottlenecks, and recurring issues impacting onboarding speed, quality, or client experience - Serve as the first escalation point for complex onboarding, billing, and service agreement issues - Resolve client-impacting issues quickly and accurately to minimize rework and friction - Provide guidance on proper service agreement setup, including pricing structure, templates, and billing rules - Troubleshoot and correct agreement errors (pricing, signers, billing subscriptions, service configuration) - Partner with Sales and Client Success to ensure clean, consistent handoffs and aligned client expectations - Lead day-to-day onboarding team operations, including workload balancing, prioritization, and performance oversight - Monitor team capacity and onboarding queues, adjusting assignments to maintain efficiency and SLA adherence - Coach and develop onboarding specialists to improve accuracy, confidence, and process consistency - Surface risks, capacity concerns, and performance trends to the Director of Client Operations - Partner with Client Ops team members to document, refine, and improve onboarding processes and workflows - Identify system issues or bugs impacting onboarding and escalate appropriately with clear documentation - Support training across teams (Sales, CX, Onboarding) to reinforce correct processes and reduce errors Benefits - Bonus Opportunity - Stock Options - Generous time off allowance (Holiday, Vacation, & Sick time), above industry standard - Paid parental leave - Comprehensive Employee Benefits Package - 401k Program with Company Matching - Paid Volunteer Days - Educational/Personal Growth Reimbursement