Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We’re committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that’s both personal and professional. Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we’re proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support. Job Summary: Embrace Pet Insurance is seeking a Retention Specialist. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude. Job Location: Remote - USA Main Responsibilities: - Develop and implement strategies to retain existing customers - Communicate with customers via phone, email, and chat to address their concerns and resolve issues - Identify causes of customer dissatisfaction and work to resolve the underlying problems - Work with other departments to resolve customer concerns and ensure timely resolution - Monitor customer retention metrics and report on trends to the management team - Stay up-to-date on product and industry trends to better serve customers - Continuously identify and implement process improvements to deliver better customer experience and improve retention rates Basic Qualifications: - Excellent communication skills, both verbal and written - Proven customer service and/or sales experience, preferably in a retention capacity - Ability to understand and address customer concerns effectively - Strong problem-solving skills - Ability to work in a fast-paced, team-oriented environment - Proficiency with customer management systems and call center technology - High school diploma or equivalent, bachelor’s degree preferred #embrace #remote All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use. Text Messaging Notice: If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”

Role Description This is a remote position. Post application, you will receive the Level 1 assessment via email from cx25ww@cx25ww.in. The process is fully automated—no manual follow-ups. We do not chase candidates. Please keep an eye on your email. We are onboarding Customer Service Associates for multiple roles across Domestic and International clientele. This is a pipeline-driven hiring model where candidates are assessed, trained, and endorsed to hiring HR teams based on performance and evaluation scores. As a Customer Service Associate, you will manage customer interactions across voice, chat, or email channels while ensuring service quality aligned with global standards. Key Responsibilities - Handle customer queries via voice/chat/email - Deliver resolution within defined SLAs - Maintain accurate records in CRM systems - Adapt to domestic or international customer requirements - Use AI tools to enhance efficiency and response quality Requirements - Minimum 18 years of age - Education: 12th Pass (Graduation pursuing or completed in any domain except Law) - Strong command over English + at least one local language - Good typing speed and computer proficiency - Familiarity with AI tools is expected - Must be open to 24x7 rotational shifts (including night shifts for international processes) - Final shift allocation will be communicated by HR based on role and client requirement - Candidates will receive advance notice (up to 2 weeks) for shift schedules Documents Required (Mandatory for Onboarding) - Original marksheets and certificates from respective boards/institutions - Valid government-issued ID - Current address proof - A valid Passport may be required for International Roles. If not available at the time of selection, the candidate must obtain and submit a passport within 90 days of joining Benefits - Salary Band: No role offered will be below ₹2,40,000 CTC per annum - Shift Duration: 9 or 10 hours a day - Compensation will vary based on role, client, and interview performance - Incentives may be included as part of the CTC, depending on your evaluation and role allocation - PF / ESIC benefits applicable as per CTC Selection Process - Phase 1: CX25WW Screening - Phase 2: Hiring HR Interviews - Post-screening, shortlisted candidates must attend a Group Discussion session covering role expectations and interview readiness. - Video Resume is compulsory (guidance will be provided in G.D) Important Note: We do NOT charge any referral or placement fees. This is a structured, performance-driven hiring pipeline built for candidates who are serious about entering or scaling within the Customer Experience industry. Clear communication, adaptability, and operational discipline will define success in this role.

Role Description Tražimo veći broj studenata/ica za rad u Kontaktnom centru na poslovima komunikacije s našim klijentima putem telefona. Ovo je odlična prilika za vas ako: - ste komunikativna osoba koja želi dobar i stabilan posao - ste zainteresirani za češći angažman (uz mogućnost dogovora oko odlaska na ispite i predavanja) - ste spremni na rad u smjenama - imate razvijene komunikacijske vještine - ste spremni na puno učenja i rad s klijentima - ste strpljivi i orijentirani na pronalaženje rješenja za klijenta - koristite engleski jezik - koristite Microsoft Office alate (Word, Excel) Benefits - priliku da vide kako je raditi u području financija i bankarstva - mogućnost stjecanja iskustva rada u velikoj internacionalnoj kompaniji - početnu satnicu od 7 eura, a rad nedjeljom, državnim praznicima, blagdanima ili rad u noćnoj smjeni plaćen je 50% više Location Magazinska 69, Zagreb, mogućnost rada od kuće

Role Description This position is based out of Seattle, WA. The Global CRM Intern supports the CRM team by enhancing user enablement and adoption across regions. This role focuses on developing simplified, scalable training solutions and exploring AI-driven tools to improve CRM usability, onboarding, and best practice adherence. The Global CRM Intern will report to the Global CRM Manager and support the Global CRM team in developing enhanced training resources for regional CRM users. This role requires a technically minded individual with an interest in AI who can transform existing user guides into short, clear, and engaging training videos. These materials will be used to support both existing employees and the onboarding of new team members. The intern will also have the opportunity to explore and leverage AI capabilities, including tools such as Sales Co-Pilot, to enhance training solutions. This would include developing interactive tools that integrate with the CRM platform to provide real-time guidance and support for commercial teams. The overall objective of this role is to help make CRM systems more intuitive through AI-driven guidance, reducing the need for frequent hands-on training. In doing so, the Global CRM team will be better positioned to focus on strategic development initiatives while decreasing reliance on third-party contractors. Key Responsibilities - Develop and redesign CRM training materials for regional teams (EU, NA, APAC) - Convert existing documentation into short-form video training content - Evaluate and experiment with AI tools to enhance CRM training and user support - Support the implementation of AI-driven guidance within CRM platforms - Identify opportunities to improve CRM adoption and data quality through automation - Assist in documenting best practices and standardizing processes across regions - Collaborate with regional CRM stakeholders to align training with user needs Qualifications - Foundational knowledge of IT systems and an interest in CRM platforms and AI tools - Strong technical aptitude with the ability to learn new technologies quickly - Ability to simplify complex concepts into clear, user-friendly training content - Basic analytical, problem-solving, and organizational skills - Good communication skills, both written and verbal - Experience or education in IT, Computer Science, or a related field - Prior CRM exposure is an asset but not required; interest in AI and automation is preferred Benefits - Global opportunities with rapid career growth and development - An inclusive, diverse, and dynamic work environment - The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more Company Description At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com Equal Opportunity Employer Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.