• Supports Marketplace and Client Success by managing systems, data, and operational processes. • Responsible for ensuring business systems and initiatives are implemented effectively and consistently across the organization. • Focuses on aligning systems, data, and workflows to improve efficiency, support decision-making, and enable scalable growth. • Own and optimize core platforms (Salesforce, Retool, JIRA, etc.). • Lead the implementation and adoption of a core CRM and customer data platform. • Understand and help manage data flows across systems. • Evaluate and implement tools, automation, and integrations. • Analyze operational and sales data to identify trends and gaps. • Write and run queries (e.g., Snowflake). • Support and assist with the implementation of API integrations. • Troubleshoot system, integration, and data issues. • Collaborate with stakeholders to define scope and functional requirements. • Implement and scale processes designed by Business Ops leadership. • Identify inefficiencies and improve workflows. • Maintain clear documentation. • Own training and onboarding for systems and processes. • Drive adoption and consistent usage across teams. • Act as a go-to resource for troubleshooting. • Support sales and client success operations (pipeline visibility, process improvements). • Execute cross-functional initiatives across Product, Compliance, Sales, and Client Success. • Own project management for Business Ops initiatives. • Build and test prototypes or lightweight tools to support operations. • Support AI and automation initiatives. • Identify and resolve technical debt. • Improve system integrations and user experience flows.

​​About Us: We are an NYC-based creative agency that partners with category-defining tech companies to engineer viral product launches and fundraise announcements across X (Twitter) and LinkedIn. Our campaigns consistently generate millions of views, combining high-end creative production with aggressive distribution strategies. We’re growing quickly (30+ clients/month and scaling), and are looking for someone to take ownership of the financial operations backbone of the company. The Role: We’re looking for a Financial Operations Associate to own the day-to-day movement of money across the business. This is not a traditional accounting role. You will be responsible for: - making sure we get paid on time - making sure vendors are paid correctly - giving leadership clear visibility into where money is being made and lost You’ll work closely with leadership and our external bookkeeping team (via QuickBooks), but internally you are the owner of financial operations. What You'll Do: Client invoicing and Collections: - Own the full invoicing process from creation to payment - Ensure all invoices are sent accurately and on time - Proactively follow up on outstanding invoices and manage collections - Build systems to reduce late payments and improve cash flow Vendor Payments (AP) - Process payments for influencers, contractors, and agency partners - Track all outgoing payments and ensure accuracy - Coordinate approvals and maintain organized payout records Financial Tracking & Reporting - Maintain clean and organized financial data (in coordination with bookkeeping team) Track: - revenue by client - cost per project - overall profitability - Deliver simple, clear monthly financial reports to leadership Margin & Cost Analysis - Help track profitability across clients and campaigns - Identify where margins are being lost - Improve how we track project-level costs over time What We're Looking For: - 1–4 years of experience in finance, accounting, or operations - Extremely detail-oriented and organized - Comfortable owning collections and following up on payments - Strong sense of ownership and accountability - Able to build systems, not just follow them - Clear communicator (especially when dealing with clients and vendors) Bonus: - Experience working at an agency or service-based business - Familiarity with QuickBooks, Mercury, Slash - Experience tracking margins or project profitability - Basic understanding of cash flow or forecasting What Success Looks Like - Invoices go out on time, every time - Cash is collected quickly and consistently - Vendor payments are accurate and organized - Leadership has clear visibility into margins and profitability - Financial operations run smoothly without bottlenecks

• Lead the development, implementation, and oversight of cost management frameworks to ensure operational spending aligns with approved budgets and organizational financial targets • Oversee contract management processes, including review, negation support, compliance monitoring, and administration of commercial agreements to mitigate financial and contractual risk • Establish and maintain cost tracking and forecasting systems to monitor operational expenditures, identify cost-saving opportunities, and improve financial efficiency • Direct the preparation of and delivery of accurate and timely operational performance reports, including short-term incentive metrics, ensuring alignment with corporate performance measurement frameworks • Collaborate with Finance, Procurement, Legal, and SJI REV operational leadership to ensure consistent contract governance, cost control practices, and adherence to company policies and regulatory requirements • Analyze operational and financial data to provide strategic insights and recommendations that support executive decision-making and business performance improvement • Monitor contract performance, including deliverables, milestones, pricing structures, and change orders, ensuring contractual obligations are met by internal teams and external partners • Lead continuous improvement initiatives to enhance operational processes, strengthen internal controls, and improve the accuracy and efficiency of cost and performance reporting • Support annual budgeting, forecasting, and financial planning processes by providing operational cost analysis and performance trend insights • Ensure alignment between operational performance outcomes and incentive programs by validating data used for short term incentive calculations and maintaining transparent reporting processes. • Lead and manage junior team members

The Business Operations & Sales Operations Specialist supports Marketplace and Client Success by managing systems, data, and operational processes. Reporting to the Sr. Manager of Marketplace Operations, this role is responsible for ensuring business systems and initiatives are implemented effectively and consistently across the organization. This position focuses on aligning systems, data, and workflows to improve efficiency, support decision-making, and enable scalable growth. Systems & Technical Ownership - Own and optimize core platforms (Salesforce, Retool, JIRA, etc.) - Lead the implementation and adoption of a core CRM and customer data platform - Understand and help manage data flows across systems - Evaluate and implement tools, automation, and integrations Data & Integrations - Analyze operational and sales data to identify trends and gaps - Write and run queries (e.g., Snowflake) - Support and assist with the implementation of API integrations - Troubleshoot system, integration, and data issues Process & Execution - Collaborate with stakeholders to define scope and functional requirements - Implement and scale processes designed by Business Ops leadership - Identify inefficiencies and improve workflows - Maintain clear documentation Enablement & Support - Own training and onboarding for systems and processes - Drive adoption and consistent usage across teams - Act as a go-to resource for troubleshooting Operations & Cross-Functional Support - Support sales and client success operations (pipeline visibility, process improvements) - Execute cross-functional initiatives across Product, Compliance, Sales, and Client Success - Own project management for Business Ops initiatives Automation & Infrastructure - Build and test prototypes or lightweight tools to support operations - Support AI and automation initiatives - Identify and resolve technical debt - Improve system integrations and user experience flows