• Manage high call volumes from inbound phone traffic. • Follow company policies and procedures to handle calls efficiently and professionally. • Achieve member engagement targets by adhering to departmental guidelines. • Respond to customer complaints and resolve issues following company standards. • Multitask across several applications in a fast-paced environment. • Demonstrate excellent verbal and written communication skills.

Sr Team Lead Customer Analytics Locations: Chicago, IL, USA, Commercial Center Full time Hybrid Job Description Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. Reporting to Director of Customer Analytics, this role is a leader to support the strategy definition and decision making for the Customer Development organization in KC’s North American consumer business. The Associate Director of Customer Analytics will partner with leaders in some of the largest Customer teams to evaluate performance drivers, define acceleration strategies, and support the execution of customer specific plans. Additionally, the Associate Director will manage a team of 1 or 2 analysts and contribute to building analytics acumen across Customer Development teams. About You In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. Job responsibilities include: - Provides strategic leadership in the development and execution of customer analytics to define and refine Customer Strategies - Collaborates closely with Customer teams and their cross-functional partners to perform analysis, build analytical capabilities, and enable effective decision-making, including: - Long-term trend analysis - Support of leadership engagements - Analysis of business performance - Competitive Intelligence analyses - JBP preparation - Ad-hoc P&L, ROIs, & DPSM analytics - Guide end-to-end analysis for assigned Customers and make adjustments to existing strategies based upon new learning and changes in the competitive environment - Own thought leadership for business problem definition, project scoping, analytical approach and work-planning - Direct and directly execute data analysis for delivery of strategic projects including financial modeling and insight analysis on large, complex data sets - Interpret results from multiple project components and translate these finding into clear and compelling recommendations and solutions - Add personal insight, galvanize discussion and debate across the organization on key strategic issues, generating ideas and creative frameworks, and use a combination of facts, judgment, and personal impact to build credibility and influence outcomes - 25-50% travel will be required You will be maintaining equipment associated with the production, packaging and distribution of Kimberly-Clark products through preventative, predictive and corrective maintenance work. This role is part of Kimberly-Clark’s investment in creating new jobs and expanding its capabilities to produce that are essential to millions of lives around the world, and right here. It starts with YOU. To succeed in this role, you will need the following qualifications: - MBA from top-tier business school highly preferred - 7+ years of business experience in strategy consulting, related business analysis, functional line experience within strategy, marketing, finance, operations, or sales analytics with a history of demonstrated business success. - 3+ years of consulting experience with one of the blue-chip strategy consulting firms (Bain, BCG, McKinsey, etc.) or comparable strategy consulting firm / function. - Additional industry experience in a consumer-oriented (CPG, retail) company in strategy development, finance, marketing, or other role with strategic content highly preferred. Led by Purpose. Driven by You. Total Benefits We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.​ Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see https://www.mykcbenefits.com/ca/newhire Flex That Works at Kimberly-Clark We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. And finally, the fine print…. For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of local policies. This role is available for local candidates already authorized to work in the country’s role only. Kimberly-Clark will provide relocation support for this role. #LI-Hybrid Salary Range: 173,400 – 214,200 USD At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

What you will do: This individual must have high attention to detail and has excellent communication skills. Enjoys working in a fast paced environment. - Ensure all Agents correspondence is acknowledged within 2 hours - Ensure Agents inquiries are directed to the appropriate department - Regularly meet with AST Lead to be aware of all changes/updates to policy and procedures - Prepare Employment verification letters when requested - Prepare Report of Earnings to Agents and send T4A and tax sheets when requested - Filing for various departments within the Finance Department - Receive and deposit cheques received from Canada Post or various couriers through the FTNI App or In person at a branch when required. - Organize and store physical cheques in accordance with retention policies, until shredding requirement at which time, can shred - Forward any mail to agents or other departments as identified - Follow up with Other Brokers/Lawyers for outstanding A/R as noted on the Funding & Productivity Reports How you will make an impact: - Be the subject matter expert in your area of expertise. - Perform designated job tasks efficiently and within the provided time frame. - Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels. - Attend virtual meetings, provide updates on progress, and actively participate in discussions. - Adhere to company policies and guidelines, including data security and confidentiality. - Complete assigned projects, assignments, or tasks with attention to detail and quality. - Manage and prioritize workload effectively to meet deadlines and deliver results. - Continuously update job knowledge by participating in training opportunities or self-directed learning. - Collaborate with colleagues on shared documents or projects using remote collaboration tools. - Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges. - Ensure availability and responsiveness during agreed-upon working hours. How you will grab our attention: - 3+ years experience working in a customer service environment - Must be very well organized and able to multi-task - Willing to work additional hours if required If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Employer paid Medical coverage, as well as Dental & Vision benefits - Company supplied equipment; laptop, monitor, headset - RRSP with up to a 4% match - Stock option grant - Fully remote environment - Amazing company culture - And more… EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Position Summary: First point of contact with customers who are searching for mortgage financing and additional loan options that best fit their needs. You will be loanDepot's first impression while assisting them towards finding their dream home. If you love interacting with people and want to start an elite career with endless opportunities, then wait no longer and apply to join Team loanDepot today! Responsibilities: - Manage a high volume, fast paced outbound call center environment. - Verify information submitted on customer application. - Build rapport, pre-qualify, and transfer top quality leads to our inside sales team for nexts steps in the home financing process. - Identify customer’s goals and objectives. - Achieve monthly performance metrics through indvidual and team goals. Requirements: - Outbound Call Center experience required - 1-2 years of Sales experience within upselling products and/or services. - Must be sales minded mentality, comfortable with handling rejections, and providing rebuttals. - Experience working in a remote environment preferred. - Exceptional verbal, written and interpersonal communication skills required, Bilingual a plus. - Proficient Computer and Data Entry Skills required. - High School Degree or equivalent required; Bachelor’s degree preferred. Why work for #teamloanDepot: - Inclusive, diverse and collaborative culture where people from all backgrounds can thrive - Work with other passionate, purposeful and customer-centric people - Extensive internal growth and professional development opportunities including tuition reimbursement - Comprehensive benefits package including Medical/Dental/Vision - Wellness program to support both mental and physical health - Generous paid time off for both exempt and non-exempt positions About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package for Customer Lending Representatives. The base hourly rate for this role is $17/hour; in addition to a monthly bonus incentive. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.