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Powering the future of trust with modern software for assurance & advisory firms.
Software Engineer – Production Support
Location
United States
Posted
91 days ago
Salary
$150K - $180K / year
Seniority
Mid Level
Job Description
Software Engineer – Production Support
Fieldguide
• Investigate escalations across frontend (JavaScript), APIs, and data flows • Reproduce issues and identify root causes • Work across the stack to understand system behavior • Write and ship small-to-medium fixes (PRs) • Improve reliability and reduce repeat issues • Contribute incremental product improvements • Act as the technical escalation point for support representatives • Provide clear guidance and unblock issues quickly • Help improve debugging workflows and internal playbooks • Translate structured customer feedback into actionable technical issues • Provide T-shirt sizing (S / M / L) from an engineering perspective • Identify small, high-impact fixes that can be shipped quickly • Help close the loop on resolved issues • Identify recurring issues and eliminate them • Improve logging, observability, and debugging processes • Build lightweight tooling or scripts to improve efficiency
Job Requirements
- 2+ years of experience in Software Engineering, Developer Support / DevEx, Solutions Engineering, or Technical Product Support ideally for a B2B SaaS platform.
- Familiarity with modern web technologies such as TypeScript, React, Node.js, Python, GraphQL.
- Experience working with relational databases (e.g. PostgreSQL), including: understanding data models, writing/debugging SQL queries, investigating data inconsistencies.
- Comfortable reading and navigating production codebases.
- Experience debugging across: browser dev tools, APIs and network requests, frontend UI/state issues, backend data flows and database interactions.
- Effective communication with an ability to code-switch between technical and non-technical audiences.
- Experience shipping code (PRs, fixes, and small features).
Benefits
- Offers Equity
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