Pearce Services logo
Pearce Services

Providing mission-critical infrastructure solutions to create a more connected and sustainable future.

Service Delivery Coordinator

Financial Planning and AnalysisFinancial Planning and AnalysisFull TimeRemoteMid LevelTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

43 days ago

Salary

$23 - $30 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Service Delivery Coordinator

Pearce Services

At PEARCE, we've got a career for you! Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com. Your Impact The Service Delivery Coordinator serves as a key liaison between customers, internal teams, and business development partners. This individual ensures post-sale excellence by driving customer satisfaction, service coordination, and strategic process oversight. This role bridges the gap between customer needs and company goals—managing both day-to-day customer operations and broader success initiatives. The Service Delivery Coordinator Censures timely, quality service delivery while contributing to continuous improvement in the customer experience lifecycle. Core Responsibilities Customer Relationship Management - Serve as the main point of contact for assigned accounts, handling all post-sale support and service needs. - Lead customer onboarding activities including kick-off meetings, site and equipment creation, and work order setup. - Manage incoming customer requests, coordinate field service response, and maintain regular communication with Field Operations - Proactively follow up on work orders, ensuring any remedial actions are completed and reports are submitted to customers. Contracts & Work Order Setup - Collaborate with BDRs, BDMs, and Sales Reps to process customer contracts, ensuring accuracy and integrity of data and terms of services. - Receive and review incoming work requests and customer purchase orders (POs). - Set up work orders (WOs) accurately in the system, ensuring that all required information is present and all company standards are met. - Coordinate with internal teams to resolve any intake discrepancies or missing information. Operational Oversight  - Address and resolve field action items such as contract updates, site or equipment data corrections, and service escalations. - Collaborate with Finance to resolve billing issues and monitor accounts receivable health. - Help with any site access issues and works hand in hand with Regional Schedulers - Prepare work order close out packages/Field Service Reports and send them to customers. - Responsible for updating any customer portals with scheduling and close-out information.  - Work with National Closeout Teams to ensure proper and timely completion of WO and reports’ delivery.  - Audits open work orders to ensure data consistency between customer portals and Pearce systems.  - REP Ticket Review  - Review REP (Repair Evaluation Process) tickets submitted by field technicians when additional asset issues are identified during unrelated site visits.  - Validate ticket details, confirm scope, and route for appropriate follow-up action or customer approval as needed.  Customer Success Leadership  - Lead customer success initiatives by defining KPIs, metrics, and reporting strategies that track department performance and customer health.  - Team & Strategy Management  - Support recruitment, training, and performance management of the Service Delivery team.  Specific duties may vary or evolve over time based on business and client needs. Core Experience - Bachelor's degree or Associate degree preferred (equivalent work experience in project management or customer service will be considered). - 3–5 years in customer service, project management, or customer success - Experience in high-demand, fast-paced service environments.  - Strong communication skills—written and verbal.  - Ability to prioritize, multitask, and manage competing deadlines.  - Proficient in MS Office; experience with NetSuite, Salesforce or similar CRM/ERP systems is a plus.  - Detail-oriented, analytical, and collaborative mindset with strong customer orientation.  - Self-motivated and able to work effectively with cross-functional teams.  Physical/Work Environment At Pearce safety is our number one concern. Candidates must be able to comply with FCC/FAA/EPA/OSHA Standard. 115 Commerce St. Lake Mary, FL 32746 At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses. This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process. Base Pay Range $23—$30 USD What We Offer Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Learn more about us at www.Pearce-Services.com!

Related Job Pages

More Financial Planning and Analysis Jobs

Full TimeRemoteTeam 501-1,000H1B Sponsor

• Scenario Modeling & Business Case Analysis: Build bottoms-up financial models in partnership with senior team members to evaluate impact on revenue and KPIs from new initiatives, pricing and packaging changes, go-to-market investments, and other strategic bets • Reporting & Monthly Close: Build and maintain reporting packages, variance analyses, and presentations for Board of Directors, leadership team, and budget owners, helping translate financial data and KPIs into clear business narratives; collaborate with accounting and other FP&A team members to ensure accuracy of month-end close and P&L reporting processes • Planning, Budgeting, & Forecasting: Own key components of monthly, quarterly, and annual planning and budgeting cycles, including revenue / expense forecasting and headcount planning • Cross-Functional Business Partnering: Partner closely with functional leaders across SMB GTM, SMB CX, R&D to provide financial insights and support strategic decision-making • AI Enhancements: Play a critical role in implementing AI automations (Claude, ChatGPT, etc) into FP&A reporting, planning, and financial modeling workflows

United States
$105K - $115K / year
Centene Corporation logo

Senior Manager, Payment Integrity, Finance

Centene Corporation

Transforming the health of the communities we serve, one person at a time.

Full TimeRemoteTeam 10,001+Since 1984H1B No Sponsor

• Oversee and monitor the performance of both internal and external cost recovery and cost containment initiatives according to targeted project metrics and forecasted recovery and cost avoidance goals for each Health Plan. • Manage internal and external vendors cost avoidance and cost recovery initiatives. • Partner with health plans to identify and contain cost through collaboration with national vendors for each recovery category. • Develop annual budget and projected target for each national vendor and assist them with achieving projected annual savings. • Evaluate and streamline existing processes and implement new processes to reduce costs. • Present trends and cost containment opportunities, recommend action plans, and assist with the implementation of those plans. • Assist health plans in understanding the rules, regulations and processes around cost recovery. • Monitor other departments’ performance and processes and evaluate for cost recovery. • Compile and Present reporting packages for Senior Management on current cost avoidance and cost recovery initiatives.

California + 3 moreAll locations: California | Florida | Missouri | Texas
$107.7K - $199.3K / year
Job Closed
Parsons Corporation logo

Laboratory Subject Matter Expert

Parsons Corporation

Parsons is a global technology-driven solutions provider specializing in defense, intelligence, cybersecurity, infrastructure, and space. Founded in 1944, the c

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: Parsons is looking for an amazingly talented Laboratory Subject Matter Expert to join our team! In this role you will oversee the technical requirements of laboratory renovations and training activities. What You'll Be Doing: - Biolab design and retrofit - Security protocol implementation - Training for the Laboratory personnel - Equipment maintenance - Consumable management - Biorisk management - Providing technical guidance on diagnostic methodology, data interpretation, and compliance with regulatory standards. - Overseeing the technical requirements of laboratory renovations and training activities. What Required Skills You'll Bring: - 15+ years of experience, including experience as a task leader and a Bachelors Degree in a science curriculum related to the assigned discipline. Masters Degree Preferred - Experience in biolab design and retrofit, security protocol implementation, and laboratory personnel proficiency training - Experience in a majority of the following: equipment maintenance, consumable management, biorisk management, quality management systems, providing technical guidance on diagnostic methodology, data interpretation, and compliance with regulatory standards - Must be willing to travel internationally and/or possibly relocate to Southeast Asia Security Clearance Requirement: None This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now. Salary Range: $112,200.00 - $196,400.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

United States
$112K - $196K / year
Celestica International LP logo

Regional FP&A Analyst

Celestica International LP

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. Leader in design, manufacturing, hardware platform and supply chain solutions Global expertise and insight at every stage of product development Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries

Full TimeRemoteTeam 10,001

Req ID: 133943 Remote Position: Yes Region: Americas Country: USA Overview The Regional FP&A Analyst supports financial planning, forecasting, and performance management for the assigned region. The role provides analytical insights, drives operational visibility, and partners with business leaders to improve financial outcomes. The analyst is responsible for consolidating site‑level results, preparing regional reporting packages, and supporting strategic initiatives that strengthen profitability and operational efficiency. Key Responsibilities: 1. Financial Planning & Forecasting - Help develop, maintain, consolidate and improve regional budgets, quarterly forecasts, and long range plans. - Supports the Regional FP&A Manager in the consolidation of financial inputs from multiple sites and ensure accuracy, consistency, and alignment with corporate guidelines. - Prepares reporting summaries and analyses revenue, margin (PCM), cost (TPS), and cash flow results to support decision making. - Identify risks and opportunities and communicate their impact to regional leadership. 2. Performance Reporting & Analysis - Supports the Regional FP&A Manager in the preparation of the monthly and quarterly management regional reporting packages, including variance analysis, KPIs, and operational dashboards. - Analyze trends in revenue, cost drivers, productivity, and profitability across sites. - Translate financial results into actionable insights for regional finance to address with operations, supply chain, and commercial teams. - Support root cause analysis for deviations from plan (AOP, BOQ, Flash) and recommend corrective actions. 3. Business Partnering - Collaborate with site controllers, operations managers, and functional leaders to drive financial accountability. - Provide financial support for regional initiatives such as cost reduction programs, pricing actions, and productivity projects. - Participate in cross functional reviews and present financial insights to senior leadership. 4. Tools, Systems & Process Improvement - Maintain and enhance financial models, reporting templates, and planning tools. - Support system implementations or upgrades related to FP&A processes. - Drive standardization and automation of reporting across the region. - Ensure compliance with corporate policies, internal controls, and audit requirements. - Systematically track the performance of completed CAPEX projects to validate the original business case and forecast. Required Qualifications - Education: Bachelor’s degree in Finance, Accounting, Economics, or related field. - Experience: 3–5+ years of experience in FP&A, financial analysis, or related finance roles. - Industry Expertise: Experience in a global manufacturing, high-tech, or industrial environment is a plus, specifically within publicly traded companies. - Technical Skills: Advanced Excel and financial modeling capabilities; experience with BI tools (Power BI, Tableau) is a plus. Familiarity with ERP systems (e.g., SAP, Oracle, HFM or similar) is essential. - Analytical skills: Strong analytical and quantitative skills with the ability to interpret complex data. Strong attention to detail and ability to manage multiple priorities in a fast paced environment. - Communication skills: Excellent communication skills, with the ability to present insights clearly to non finance stakeholders. - Travel: Willingness to travel up to 10% within the region, as required. Physical Demands - Duties of this position are performed in a normal office environment - Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data - Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc) - Occasional overnight travel may be required Salary The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

United States