Role Description The Document Coordinator is responsible for collection, organization and monitoring required documentation which comprise an academic file as well as distribution of such information and documentation in alignment with standard operating procedures. The Document Coordinator is responsible for adhering to all University policies and procedures necessary for compliance with external standards as set by accrediting and licensing organizations, state and federal agencies, and other regulatory entities. Provides support to customers, both internally and externally, in a professional and timely manner that supports achievement of the University's goals and objectives. Duties & Responsibilities - Review student records and information, ensuring adherence to all University policies and procedures outlined by the course catalog, student handbook, and standard operating procedures. - Understand and comply with the Family Rights and Privacy Act and other applicable laws and regulations to ensure the integrity of student records related to the department. - Data entry of student records and information. - Maintain and archive academic files and records; including control, collection, organization, documentation, evaluation, and monitoring of academic files for students in accordance to deadlines. - Provide outstanding internal and external customer service by responding to all inquiries in a timely manner and maintaining availability for student questions during designated department hours. Student Status Change & Assorted Process -- Team - Process a broad range of student records processes as initiated by the University such as: school grade changes, monitoring attendance, military portals, and course building in CampusVue. - Process a broad range of student driven requests for processing such as: loan deferments, student directory changes, transcript requests, grade reports, diplomas, and enrollment verifications. - Prepare data and monitor this data on a broad range of student records information such as: graduation, registration, term honors, and incomplete reports. Student Transcript & Record Review -- Team - Retrieve transcripts to complete student files for degree verification which includes performing outbound calls to schools and students. - Resolve student inquiries through inbound phone calls and live chat with students. - Verify document validity and legitimacy. - Data entry of student records and information. - Specific additional functions may include academic evaluation of eligibility for specified grants and scholarships offered by the campus. Knowledge, Skills & Competencies - Basic computer skills -- experience with Microsoft (WORD, Excel, Outlook) preferred. - Possesses excellent verbal communication skills and good written communication skills. - Persistence combined with a positive attitude and approach to work and others. - Mature, positive and collaborative interpersonal skills. - Learn to effectively utilize all applicable school systems, databases, and tools effectively. - Ability to prioritize competing demands and work within strict deadlines. - Interact with other departments through a variety of means. - Organizational and time management skills. Qualifications - High School diploma or its equivalent required. - Entry level administrative experience. - Associate Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) preferred. - Administrative or Education Industry experience preferred.

• Manage the full lifecycle of RFPs and RFIs, including intake, scheduling, content development, and submission. • Maintain and improve the Loopio content library and integrations, ensuring accuracy, governance, and alignment with current products and solutions. • Partner with Marketing to maintain and evolve proposal templates, ensuring compliance with brand and messaging standards. • Ensure proposals meet requirements for compliance, quality, and formatting while effectively communicating Lumin’s value proposition. • Collaborate across sales, account management, product, and security teams to gather information and incorporate strategic positioning into proposals. • Support consultant and partner relationships through targeted outreach and research to strengthen sales and marketing initiatives. • Leverage knowledge of product releases, roadmap, and industry trends to enhance proposal content and ensure relevance. • Analyze proposal outcomes and provide recommendations for process and content improvements; contribute to best practice development. • Participate in continued professional development in RFP management, writing, financial services, and related fields.

Job Purpose The Proposal Writer is responsible for creating compelling, persuasive, and high-quality proposals that help secure new business opportunities and support the company’s growth in the software development and IT services domain. This role involves close collaboration with cross-functional teams and leadership to craft winning responses to RFx opportunities and ensure consistency, accuracy, and impact in every submission. Job Duties and Responsibilities - Drive Opportunities: Identify and analyze RFx (RFI/RFP/RFQ/RFB) opportunities and collaborate with internal teams to shape effective proposal strategies. - Proposal Development: Write clear, concise, and persuasive proposals tailored to various technical and business audiences. - Collaboration: Work closely with subject matter experts across sales, technical, UX, product, and delivery teams, as well as internal stakeholders for key inputs and reviews. - Quality Assurance: Ensure all proposals meet company standards for format, accuracy, and presentation while maintaining strict submission deadlines. - Continuous Improvement: Maintain and enhance proposal templates, content libraries, and workflow automation tools for efficiency and consistency. - Sizing & Pricing Support: Assist in effort estimation and pricing for small to medium app development and maintenance projects under the guidance of the Bids Lead. Required Qualifications Education - Bachelor’s degree preferable in Computer Science, Information Technology, English, or a related field. Experience - 6-10 years of experience in proposal writing, preferably in software development or IT services. Knowledge, Skills, and Abilities - Excellent written and verbal communication skills with a strong command of English. - Ability to write persuasively and adapt tone/style to suit different audiences. - Proficiency in Microsoft Office Suite and Google Workspace. - Familiarity with proposal automation tools and formatting best practices. - Strong organizational and time management skills with the ability to manage multiple deadlines. - Collaborative mindset with the ability to work effectively with diverse teams and leadership levels. Preferred Qualifications - Experience writing proposals for app development and maintenance projects. - Exposure to workflow automation or no-code tools. - Familiarity with RFx processes in Canadian or North American markets. - Advanced proficiency in Microsoft Word or Google Docs formatting. Working Conditions - Work Arrangement: Fully remote, based in India. - Reporting Structure: Reports to the Bids Lead. - Work Hours: Must have a 2–3 hour overlap with Pacific Standard Time (PST) to facilitate collaboration with North American teams and leadership. - Collaboration: Regular interaction with cross-functional teams across Canada and India. Why Join Us - Impactful Work: Your proposals will directly contribute to winning business and driving enterprise digital transformation. - Collaborative Culture: Work closely with senior leadership, founders, and cross-functional teams across Canada and India. - Career Growth: Access mentorship and structured development in proposal writing, solutioning, and business development. - Global Exposure: Work with North American markets and cutting-edge public sector Projects. Living AOT’s Values Our values guide how we work, collaborate, and grow as a team. Every role at AOT is expected to embody and promote these values: - Innovation: We pursue true innovation by solving problems and meeting unarticulated needs. - Integrity: We hold ourselves to high ethical standards and never compromise. - Ownership: We are all responsible for our shared long-term success. - Agility: We stay ready to adapt to change and deliver results. - Collaboration: We believe collaboration and knowledge-sharing fuel innovation and success. - Empowerment: We support our people so they can bring the best of themselves to work every day.

• Coordinate the activities necessary for the successful completion and submission of proposals • Facilitate expectation management and surface issues • Take ownership of all proposal requirements and subsequent proposal deliverables • Track and ascertain proposal award status • Analyze RFP/RFIs to identify unique requirements