The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address issues impacting our top revenue customers (all over $1M). This role is responsible for taking appropriate actions to execute solutions, resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will handle inbound email and chat contacts from T1 customers and sales representatives, and provide assistance with inquiries related to ordering, products, services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands. Primary Responsibilities: - Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. - Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative. - Assist with any additional service area based on business needs or performs special projects as needed. - Answer inbound email contacts from customers. - Assist T1 customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries. - Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives. - Assist sales representatives of T1 accounts with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries. - Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues. - Other duties and responsibilities as assigned. Education and Experience: - Level of Formal Education: High School diploma or equivalent, Bachelors preferred - Area of Study: Customer Service - Years of Experience: Minimum 3-5 years of experience in related field - Type of Experience: Customer Service, Sales Support - Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. - Skills & Abilities: - Excellent verbal and written communication skills. - Ability to work as a team player - Time Management skills, ability to multi-task - Organizational skills - Good customer relationship building skills - Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action - Language Skills: Excellent communication in English (written and verbal) and interpersonal skills - Personal Attributes & Other/Preferred: - Strong customer service orientation - Self-Starter - Analytical - Able to succeed in an ambiguous environment About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC; The ODP Corporation empowers every business, professional, and consumer to achieve more every day. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand ­– a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be – and turn “business as usual” upside down. With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself? Retail Careers Supply Chain Careers Sales Careers Corporate Careers

Position Overview We are looking for friendly, dependable, and service-focused individuals to join our team as a Customer Service Representative – Travel. In this role, you will support clients with travel-related inquiries, assist in coordinating travel arrangements, and help guide travelers through the planning process. This opportunity is ideal for individuals who enjoy helping others, communicate effectively, and are interested in working within the travel industry while operating in a remote environment. Client Support & Travel Assistance As part of the role, you will: - Answer client questions and provide helpful travel-related information - Communicate with travel suppliers to confirm reservations and important travel details - Maintain accurate records of client interactions and travel bookings - Stay updated on travel promotions, supplier updates, and destination information - Provide assistance to clients both before and after their travel Skills & Qualifications Successful candidates typically demonstrate: - Strong customer service and communication abilities - The ability to work independently in a remote setting - Comfort using email, online platforms, and basic computer tools - Strong organization and attention to detail - A positive attitude and professional communication style Previous experience in customer service or travel is helpful, but not required. What You’ll Receive - Remote work opportunity - Flexible scheduling options - Access to travel industry training and learning resources - Ongoing support from an experienced travel team - Travel industry perks and supplier discounts when available

Position Overview We are looking for friendly, dependable, and service-focused individuals to join our team as a Customer Service Representative – Travel. In this role, you will support clients with travel-related inquiries, assist in coordinating travel arrangements, and help guide travelers through the planning process. This opportunity is ideal for individuals who enjoy helping others, communicate effectively, and are interested in working within the travel industry while operating in a remote environment. Client Support & Travel Assistance As part of the role, you will: - Answer client questions and provide helpful travel-related information - Communicate with travel suppliers to confirm reservations and important travel details - Maintain accurate records of client interactions and travel bookings - Stay updated on travel promotions, supplier updates, and destination information - Provide assistance to clients both before and after their travel Skills & Qualifications Successful candidates typically demonstrate: - Strong customer service and communication abilities - The ability to work independently in a remote setting - Comfort using email, online platforms, and basic computer tools - Strong organization and attention to detail - A positive attitude and professional communication style Previous experience in customer service or travel is helpful, but not required. What You’ll Receive - Remote work opportunity - Flexible scheduling options - Access to travel industry training and learning resources - Ongoing support from an experienced travel team - Travel industry perks and supplier discounts when available

Were looking for a dedicated Remote Client Support Specialist to provide high-quality service and assist clients through a structured, advisor-led model. In this fully remote role, youll help manage client requests, coordinate schedules, and ensure a smooth and organized experience from start to finish. This position is ideal for someone who enjoys helping others, staying detail-oriented, and communicating clearly while working independently in a professional environment. Key Responsibilities - Assist clients under their assigned advisor, providing guidance and support - Respond to inquiries promptly with accurate, helpful information - Coordinate scheduling, confirmations, and follow-ups to ensure seamless service - Maintain precise client records and document communications - Support process improvements to enhance the overall client experience Qualifications - Strong verbal and written communication skills - Customer service experience or client-facing background preferred but not required - Comfortable working independently in a remote environment - Reliable, professional, and tech-savvy - Detail-oriented with strong organizational skills Why This Role Stands Out - 100% remote flexibility - Structured onboarding and ongoing training - Collaborative, supportive team environment - Opportunity for growth and skill development in client services