• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review. • Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not. • Understand our systems and tools; investigate account patterns through data analysis. • Research fraud and user behavior to contribute to machine learning models, rules and other detection systems. • Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools. • Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies. • Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. • Handle escalations from internal and external stakeholders in a professional and efficient manner.

About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com. How This Role Makes a Difference As the Director, Strategic Growth & Operations, you will oversee the development and execution of strategic initiatives related to mergers, acquisitions, and global expansion. You will work closely with executive leadership, cross-functional teams, and external stakeholders to identify opportunities, streamline processes, and ensure the successful integration of acquired entities. Your expertise in project management and consultancy will be essential in driving operational efficiencies and achieving our strategic goals. How You'll Make An Impact - Strategic Leadership: - Develop and implement comprehensive strategies for global expansion initiatives and integrations. - Conduct market analysis and competitive assessments to identify potential expansion opportunities (build/buy/partner strategy) - Collaborate with executive leadership to align strategic objectives with operational capabilities. - Project Management: - Lead cross-functional teams in the planning, execution, and management of M&A projects and global expansion initiatives. - Establish project timelines, budgets, and key performance indicators (KPIs) to measure success and ensure accountability. - Utilize project management methodologies to drive efficiency, mitigate risks, and deliver results on time and within budget. - Operational Excellence: - Identify and implement process improvements to enhance operational efficiency across the organization. - Develop integration plans for newly acquired companies, ensuring smooth transitions and alignment with corporate culture and objectives. - Monitor and evaluate the performance of acquired entities to ensure they meet strategic goals and operational standards. - Stakeholder Engagement: - Build and maintain strong relationships with internal and external stakeholders, including senior leadership, team members, and external partners. - Communicate effectively with stakeholders to provide updates on project progress, challenges, and opportunities. - Facilitate workshops and meetings to gather insights, drive collaboration, and foster a culture of continuous improvement. - Consultative Approach: - Leverage your consultancy background to provide strategic insights and recommendations based on best practices and industry trends. - Mentor and guide team members in strategic thinking, problem-solving, and project management disciplines. The Expertise Required - Strong analytical, strategic thinking, and problem-solving skills. - Exceptional project management skills with experience in Agile or other methodologies. - Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. - Experience working on complex issues where problems are not clearly defined/identified Certifications/Licenses, Education, and Experience - Bachelor’s degree in Business Administration, Finance, or a related field; MBA preferred. - Minimum of 10 years of experience in a consultancy role with a focus on strategy, project management, and operations. How We Work Together - Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment. - Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. - Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. The expected salary range for this role is $150,000 - $200,000 USD per year for full time team members. Benefits & Perks (US Full Time Employees) - Paid Time Off (PTO) and Company Paid Holidays - 100% Employer paid medical, dental, and vision insurance plan options - Health Savings Account and Flexible Spending Accounts - Bi-weekly HSA employer contribution - Company paid Short-Term Disability and Long-Term Disability - 401(k) Retirement Plan, with Company Match Diversity & Inclusion We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time. If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com Mandatory Employer Disclosures: Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction. Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment. Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment. Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws. Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

A Rhythm Remote Device Clinician remotely monitors patients with cardiac implantable electronic devices (CIEDs) utilizing Rhythm’s proprietary software. This specialist employs knowledge of cardiac electrophysiology and biomedical engineering concepts to assess the technical function of the patient’s CIED, analyze and interpret device and patient diagnostics, and perform accurate clinical documentation as determined by Rhythm’s best practice standards. KEY RESPONSIBILITIES - Integrate a knowledge base from physiology, pathophysiology, and cardiac device function to perform competent evaluations, diagnostic reviews, and overall analysis through remote monitoring. - Recognize abnormal functions of pacemakers, defibrillators, ILRs, and CRT devices, and recommend strategies to address and correct issues. - Communicate with Rhythm’s clinical team and providers regarding CIED function and diagnostic data through accurate, professional, and standardized documentation. - Maintain confidentiality of sensitive information and adhere to all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocols. - Support and contribute to Rhythm’s patient-centered care philosophy: Every team member is a caregiver whose role is to meet the needs of the patient.

A Rhythm Remote Device Clinician remotely monitors patients with cardiac implantable electronic devices (CIEDs) utilizing Rhythm’s proprietary software. This specialist employs knowledge of cardiac electrophysiology and biomedical engineering concepts to assess the technical function of the patient’s CIED, analyze and interpret device and patient diagnostics, and perform accurate clinical documentation as determined by Rhythm’s best practice standards. Rhythm offers full-time employees a robust compensation and benefits package including health, dental, and vision coverage, 401k retirement savings with company match, paid time off and more. Key Responsibilities: - Integrate a knowledge base from physiology, pathophysiology, and cardiac device function to perform competent evaluations, diagnostic reviews, and overall analysis through remote monitoring. - Recognize abnormal functions of pacemakers, defibrillators, ILRs, and CRT devices, and recommend strategies to address and correct issues. - Communicate with Rhythm’s clinical team and providers regarding CIED function and diagnostic data through accurate, professional, and standardized documentation. - Maintain confidentiality of sensitive information and adhere to all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocols. - Support and contribute to Rhythm’s patient-centered care philosophy: Every team member is a caregiver whose role is to meet the needs of the patient.