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Client Relationship Manager III
Location
United States
Posted
39 days ago
Salary
$67.1K - $100.7K / year
Seniority
Senior
Job Description
Client Relationship Manager III
Cox Enterprises
• Serve as the proactive, strategic point of contact for a high-volume and/or complex portfolio of AMP clients, with heavy emphasis on email, texting, and direct mail performance • Own relationships for white ‑ glove dealerships and dealer groups, providing elevated service, high-touch communication, and executive-level consultation • Manage a more complex book, requiring strong prioritization, efficiency, and the ability to scale best practices across multiple rooftops while still meeting heightened client expectations • Develop and strengthen client relationships by delivering exceptional service, advanced problem resolution, and consistent, value-driven communication • Collaborate seamlessly with Product, Implementation, Performance Management, Managed Services, and other internal partners to align client goals with operational execution • Maintain a regular and strategic cadence of client engagement to promote product adoption, improve marketing outcomes, and proactively reduce churn risk—especially within high-revenue and high-visibility accounts • Conduct advanced, consultative reviews for dealership and dealer group leadership, including: Campaign and cross-channel strategy recommendations, Creative and template performance assessments, Customer segmentation and targeting strategy, Process tree and automation evaluations, Ad hoc email and SMS marketing opportunities, Call script effectiveness and follow-up process reviews • Utilize CRM and marketing analytics to deeply analyze performance trends, including: Send volume, open rates, click-through rates, and engagement trends, Task creation and customer response behaviors, Lead response quality and follow-up effectiveness, Vehicle sales attribution tied to marketing campaigns • Act as a subject-matter resource by providing marketing insight, coaching, and trend analysis to internal partners and Managed Services teammates • Demonstrate confidence, professionalism, and strong consultative presence when supporting: VIP and executive-level clients, New feature rollouts and pilot programs, Escalations and complex client scenarios, Strategic conversations requiring data-driven influence
Job Requirements
- Bachelor’s degree in a related discipline and 4 years’ experience in a related field
- The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field
- Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation
- Client relationship account management experience
- Requires knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices
- Excellent mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs
- Excellent organizational skills
- Experience working with or inside automotive dealerships (sales or fixed ops), especially in a marketing or CRM capacity
Benefits
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
- Seven paid holidays throughout the calendar year
- Up to 160 hours of paid wellness annually for their own wellness or that of family members
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
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