• Serve as a key thought partner to the COO and Operations leadership team, synthesizing findings from across our network of delivery and restaurant partners and customer support into clear recommendations that influence decisions at the Management Team level. • Own the strategic direction and roadmap for Operations analytics, setting priorities, building team capability, and creating the structure needed to scale the function as the company grows. • Lead and develop a team of 7 analysts, developing talent, and driving a culture of rigor, curiosity, and continuous improvement. • Build a data-driven operations culture, moving the org away from averages toward nuanced segmentation that separates signal from noise and surfaces what drives impact. • Champion a test-and-learn mindset across the ops org, normalizing experimentation, creating psychological safety to fail fast, and building the analytical infrastructure that makes every initiative measurable. • Own the data foundation for Operations analytics, building reporting-ready models in Snowflake via dbt, establishing KPI cadences and dashboards that create a single version of the truth for operational performance across the business. • Partner closely with Data Tech, Technology, Product, and Finance to align on data infrastructure, tooling investments, and shared definitions of performance — including instrumentation, data quality, and the integrity of our operational data pipeline.

• Provide comprehensive calendar management: schedule meetings, appointments, and calls across multiple time zones. • Serve as a communication gateway, managing and prioritizing emails and messages with discretion. • Manage and maintain important documents, files, and records, ensuring easy accessibility for the CEO. • Proactively handle administrative tasks to ensure the CEO's punctuality and preparedness for all commitments. • Extract follow-ups from meeting notes, including action items, decisions, and key takeaways. • Actively follow up on action items and commitments made during meetings, tracking progress, and ensuring timely completion. • Arrange travel and accommodations as needed. • Prepare basic documents, presentations, and reports. • Perform other core administrative and support duties as required.

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review. • Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not. • Understand our systems and tools; investigate account patterns through data analysis. • Research fraud and user behavior to contribute to machine learning models, rules and other detection systems. • Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools. • Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies. • Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. • Handle escalations from internal and external stakeholders in a professional and efficient manner.

About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com. How This Role Makes a Difference As the Director, Strategic Growth & Operations, you will oversee the development and execution of strategic initiatives related to mergers, acquisitions, and global expansion. You will work closely with executive leadership, cross-functional teams, and external stakeholders to identify opportunities, streamline processes, and ensure the successful integration of acquired entities. Your expertise in project management and consultancy will be essential in driving operational efficiencies and achieving our strategic goals. How You'll Make An Impact - Strategic Leadership: - Develop and implement comprehensive strategies for global expansion initiatives and integrations. - Conduct market analysis and competitive assessments to identify potential expansion opportunities (build/buy/partner strategy) - Collaborate with executive leadership to align strategic objectives with operational capabilities. - Project Management: - Lead cross-functional teams in the planning, execution, and management of M&A projects and global expansion initiatives. - Establish project timelines, budgets, and key performance indicators (KPIs) to measure success and ensure accountability. - Utilize project management methodologies to drive efficiency, mitigate risks, and deliver results on time and within budget. - Operational Excellence: - Identify and implement process improvements to enhance operational efficiency across the organization. - Develop integration plans for newly acquired companies, ensuring smooth transitions and alignment with corporate culture and objectives. - Monitor and evaluate the performance of acquired entities to ensure they meet strategic goals and operational standards. - Stakeholder Engagement: - Build and maintain strong relationships with internal and external stakeholders, including senior leadership, team members, and external partners. - Communicate effectively with stakeholders to provide updates on project progress, challenges, and opportunities. - Facilitate workshops and meetings to gather insights, drive collaboration, and foster a culture of continuous improvement. - Consultative Approach: - Leverage your consultancy background to provide strategic insights and recommendations based on best practices and industry trends. - Mentor and guide team members in strategic thinking, problem-solving, and project management disciplines. The Expertise Required - Strong analytical, strategic thinking, and problem-solving skills. - Exceptional project management skills with experience in Agile or other methodologies. - Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. - Experience working on complex issues where problems are not clearly defined/identified Certifications/Licenses, Education, and Experience - Bachelor’s degree in Business Administration, Finance, or a related field; MBA preferred. - Minimum of 10 years of experience in a consultancy role with a focus on strategy, project management, and operations. How We Work Together - Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment. - Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. - Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. The expected salary range for this role is $150,000 - $200,000 USD per year for full time team members. Benefits & Perks (US Full Time Employees) - Paid Time Off (PTO) and Company Paid Holidays - 100% Employer paid medical, dental, and vision insurance plan options - Health Savings Account and Flexible Spending Accounts - Bi-weekly HSA employer contribution - Company paid Short-Term Disability and Long-Term Disability - 401(k) Retirement Plan, with Company Match Diversity & Inclusion We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time. If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com Mandatory Employer Disclosures: Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction. Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment. Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment. Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws. Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.