Insight Global logo
Insight Global

Founded in 2001, Insight Global (IG) offers enhanced staffing, placement staffing, and temporary-to-permanent staffing services, including long-term and short-t

Fraud Operations Analyst

Location

Turkey

Posted

38 days ago

Salary

$1.5K - $2K / month

Seniority

Junior

Bachelor Degree1 yr expEnglish

Job Description

Fraud Operations Analyst

Insight Global

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review. • Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not. • Understand our systems and tools; investigate account patterns through data analysis. • Research fraud and user behavior to contribute to machine learning models, rules and other detection systems. • Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools. • Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies. • Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. • Handle escalations from internal and external stakeholders in a professional and efficient manner.

Job Requirements

  • Bachelor's degree from an accredited institution
  • Minimum 1 year of experience in investigating and resolving fraud incidents
  • Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
  • Attention to detail and ability to multitask
  • Excellent problem-solving and analytical skills
  • Strong business judgment and communication skills
  • Ability to self-start and work with minimal supervision after training
  • Able to work through holidays

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