• Performs work for multiple business segments; supports moderate to highly complex business processes. • Serves as a team member for projects of moderate to large scope and moderate to high complexity. • Assists with project deliverables such as project initiation requests, business and technical requirements, use cases, interface specifications, business architecture models, cost/benefit analysis, risk and issue logs, test plans, training plans and elevation / validation plans. • Provides technical solutions to meet user needs, manages business unit expectations and maintains established business relationships. • Communicates and presents moderately complex technical concepts simply and effectively to nontechnical team members • Collects, analyzes, and documents business and technical requirements. • Assesses long term needs, performs gap analysis and makes future state recommendations. • Participates in JAD (Joint Application Design) sessions with business partners to enable technical solutions that allow for process improvements. • Owns project deliverables/artifacts, works in a self-directed environment to develop artifacts. • Conducts systems analysis with a focus on technical process models and use cases. • Provides testing support and analysis for defect resolution. • Performs other related duties as required.

At Mukuru, we’re building more than systems we’re building access, opportunity, and financial inclusion across Africa. As an Agile Business Analyst, you’ll play a key role in shaping the tools that power thousands of agents and customers every day. Why this role matters This isn’t just a BA role it’s a high-impact, cross-functional position where your work directly influences how money moves across borders. You’ll bridge the gap between business and tech, turning ideas into real, working solutions. What you’ll do Be the connector - Translate business needs into clear user stories, workflows, and solutions - Act as the link between stakeholders, developers, and product teams Drive delivery - Own backlog refinement and sprint readiness - Ensure teams always have well-defined, prioritised work Shape better solutions - Facilitate workshops, gather requirements, and uncover real business needs - Work closely with QA to ensure what’s built actually solves the problem Work across borders - Collaborate with partners across multiple African markets - Contribute to systems supporting agents, cash operations, and incentives What you bring - 3+ years’ experience as a Business Analyst - Strong experience in Agile/Scrum environments - Ability to translate complex requirements into simple, actionable outputs - Strong communication and stakeholder management skills What sets you apart - You’re curious and solution-driven - You thrive in fast-paced, evolving environments - You can balance multiple priorities without losing focus - You enjoy turning ideas into something real I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Responsibilities Our current requirement includes the following qualifications: - Minimum 6–8 years of Business Analyst experience - Full hands-on experience across the SDLC - Experience working in both Agile and Waterfall development environments - Strong technical aptitude, including the ability to understand data concepts, perform data extraction using SQL, and draft functional and system requirement behaviors - Proven experience producing BRD and FRD documentation - Quick learner, adaptable, and able to ramp up efficiently - Canada-based candidates preferred, ideally within the GTA Qualifications - Computer Science degree or equivalent IT educational background Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.

Job Title: KYC Analyst Contract Type: Time Type: Job Description: The KYC Analyst will be responsible for conducting KYC due diligence reviews of Gunvor’s counterparties – whether at onboarding or as part of periodic review. This includes collecting and reviewing documents to establish counterparty legitimacy, identify ownership, screen / review adverse media, analyze counterparty profiles and risks, develop risk assessments, and identifying where escalation to the senior Anti-Bribery and Corruption compliance officer team is necessary and appropriate. Main Responsibilities: - Perform risk-based KYC due diligence reviews of the Company’s business counterparties and as needed other third-party partners – either at onboarding or as part of periodic reviews. - Screen / research counterparties and related individuals to identify, review, and assess adverse media and risk – including risk related to AML, ABC, sanctions, sustainability, human rights, financial crime, and other reputational risks. - Review, analyze, and assess KYC documentation collected from third-party sources and / or directly from external counterparties. - Review and analyze KYC due diligence information collected from counterparties to establish KYC information summary and risk assess the counterparty. - Clearly document counterparty summaries and risk assessments. - Identify appropriate cases to escalate to senior ABC Team for enhanced due diligence review / decisioning. - Liaise with internal stakeholders and external counterparties to clearly communicate KYC due diligence process, requests, support needs, and findings, as appropriate. - Review ongoing counterparty screenings and review, assess, and escalate – as appropriate – any relevant findings. - Ensure and promote adherence to Company’s policies and procedures governing third-party management and general ABC /AML and Sanctions control frameworks. - Maintain Counterparty data – including documentation, KYC summaries, risk assessments, ownership information, and related counterparty networks - through the full commercial relationship lifecycle, ensuring information in counterparty management system is accurate, complete, and adheres to documentation standards. Profile - University degree (e.g. law, economics, criminal justice, or other) - Compliance / KYC certifications are a plus - 2-5 years of prior KYC due diligence experience (or other related compliance experience), ideally in the commodity trading or energy industry - Knowledge of ABC / AML compliance and sanctions risk is a distinct advantage - Prior experience risk assessing high risk counterparties is a plus - Strong analytical and critical-thinking skills - Attention to detail - Excellent sense of judgment - Ability to perform in a dynamic, fast-paced environment - Clear and concise written and oral communication skills - Problem-solving ability – able to assess risk and propose appropriate risk mitigation strategies to address risk factors identifies as part of the KYC due diligence reviews and screening - Proactive and solutions-oriented - Process driven and goal oriented. - Fluent in English, written and oral (Fluency in other languages is a plus) - Ability to work both independently and as a member of a team, willing to take initiative to support the Company’s counterparty onboarding and review needs. - Comfort working as part of a remote team (with management located in a different office). - Knowledge of common Microsoft office software If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.