Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Strategic Sales and Account Management Team is looking for a Strategic Technical Account Specialist to help manage the support needs of our highest value sellers in the Canadian market. This individual will be joining our dedicated support function for sellers managed in the Strategic AM portfolio. This role provides a unique opportunity to work in a cross functional capacity with internal teams and Square's highest valued sellers. An ideal candidate will be comfortable interacting with multiple senior stakeholders associated with the largest and most complex of Square sellers. Internally at Square, you will collaborate with engineering, implementation, product, sales, and support to ensure successful establishment and growth of large sellers. Externally, you will partner with sellers to triage issues, gather feedback, and recommend solutions to complex questions to foster a white glove support experience. You Will - Be the first line of defence for any/all support needs for accounts within the Strategic portfolio (phone, email, Google Meets, etc.) with primary focus on the CA market - Continuously track, prioritise, and help drive resolutions for Square's highest value sellers - Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers' issues - Build relationships with primary contacts across large enterprises including operations, finance, executives, and technical support - Communicate key developments, updates, and problems to internal and external stakeholders - Analyse trends associated to customer issues and suggest improvements to processes, policies, and products to enhance the up-market seller experience - Become an integral contributor to the success of up-market at Square through deep collaboration with Strategic Account Managers You Have - Minimum of 2-3 years customer service, implementation, or account management experience - Deep understanding of all of Square's first-party products and feature parity across global markets - Experience supporting sellers in Canada - Strong organisational, analytical, written, and verbal communication skills (technical skills are highly regarded) - Superb attention to detail and excellent time-management skills - Knowledge of Canadian payment regulations and compliance requirements - A desire to help people and improve the customer experience - Ability to customise the support experience to the needs of individual high-value sellers - Comfort with ambiguity and resilient when facing rapid change - Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others - Growth mindset, interested in feedback, and dedicated to continuous improvement Even Better: - French bilingualism - Experience managing complex projects - Experience filling ON-CALL tickets directly to product & engineering teams - Experience with payment gateway integrations - Experience in Risk, Integrations, APIs, Compliance, Fraud, Hardware or Networking - Previous experience in FinTech or payments industry - Deep understanding of all of Square's third-party partners - Experience with SQL and data analysis Block takes a market-based approach to pay, and pay may vary depending on your location. Canada locations are categorized into one of two zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. Zone A: $41.35—$62.02 CAD Zone B: $41.35—$62.02 CAD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Privacy Policy

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory • Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division • Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%. • Developing strong professional and industry stakeholder networks with key accounts within the assigned territory • Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction • Collecting and disseminating market, competitor, and customer feedback • Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time • Upholding company trading and terms policy, to protect profitability and value of business in territory • Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing • Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. • Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers • Regularly updating the companies CRM with relevant customer and opportunity information

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Patient Account Representative I performs a variety of revenue cycle activities including billing, collections, cash posting, and customer service in support of hospital and physician accounts. This position ensures accurate and timely financial documentation and reimbursement through effective communication with patients, insurance companies, and other stakeholders. The representative maintains compliance with all regulations including HIPAA, and adheres to organizational policies and procedures. Essential Functions - Accurately and efficiently processes patient accounts, including billing, collections, and payment posting. - Responds to and resolves inquiries from patients, insurance carriers, and internal departments. - Prepares and submits claims using billing systems; works claim edits and rejections. - Follows up on unpaid accounts and performs collections activities as appropriate. - Researches and applies unidentified payments. - Balances daily cash posting and reconciles discrepancies. - Files appeals and reconsideration requests as per department protocol. - Identifies and reports overpayments; ensures appropriate refunds. - Participates in A/R clean-up projects and other revenue cycle initiatives. - Maintains productivity and quality standards while managing daily work queues. - Demonstrates ownership and accountability in completing assignments. Knowledge/Skills/Abilities/Expectations - Ability to communicate effectively, both verbally and in writing. - Ability to work independently with minimal supervision. - Strong customer service and interpersonal skills. - Basic general accounting and bookkeeping knowledge. - Knowledge of medical billing practices and medical terminology. - Proficient in Microsoft Excel, Word, Outlook, and experience with systems such as Epic and SSI (preferred). - Operates 10-key pad efficiently (for cash posting roles). - Demonstrates flexibility and teamwork across all business office functions. Education - High School Diploma or GED Equivalent Licenses/Certifications - Relevant licensure and practices obtained within timeframe required by facility policy Experience - 1–2 years previous hospital and/or physician business office experience preferred

Description As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation! For more information, visit www.Spectrio.com. This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply. Primary Objective: The Senior Account Manager is responsible for cultivating and strengthening relationships with key clients, acting as a trusted advisor to drive client satisfaction, account growth, and long-term success. This role focuses on strategic account planning, revenue generation, and overseeing high-level service delivery to ensure the fulfillment of client needs. The Senior Account Manager will also collaborate closely with internal teams to develop tailored solutions that align with client objectives and maximize value. Responsibilities include: - Client Relationship Management: - Develop and nurture strong, long-term relationships with senior-level stakeholders across key accounts. - Serve as one of the primary points of contact and strategic advisor, proactively addressing client needs, challenges, and goals. - Foster a deep understanding of client business objectives to anticipate needs and deliver solutions that drive success. - Conduct regular business reviews and performance assessments to ensure satisfaction and continuous improvement. - Strategic Account Growth: - Identify and capitalize on opportunities for upselling, cross-selling, and expanding client portfolios with additional services or products. - Create and execute strategic account plans to drive revenue growth, hit financial targets, and ensure account expansion. - Monitor competitive landscape and industry trends to recommend strategies that keep clients ahead of the curve. - High-Level Service Delivery:: - Oversee the seamless execution of client deliverables by coordinating with cross-functional teams, including sales, marketing, and product development. - Ensure timely and successful delivery of solutions that align with client goals and exceed expectations. - Track and manage key project timelines, budgets, and outcomes to ensure that projects stay on course. - Act as a problem solver, addressing and resolving any service or delivery issues swiftly and effectively. - Client Support & Solutions: - Provide proactive communication, keeping clients informed of updates, new products, and service enhancements. - Develop customized solutions and present new initiatives to help clients achieve their business goals. - Conduct regular check-ins and status meetings, addressing any concerns and ensuring ongoing client satisfaction. - Data-Driven Reporting and Analysis: - Analyze client performance metrics to identify trends, opportunities, and areas for improvement. - Prepare and present detailed reports on account status, revenue growth, and performance to both clients and internal stakeholders. - Offer data-driven recommendations to optimize client outcomes and continuously improve service delivery. Requirements - Bachelor’s degree in Business Administration, Marketing, or a related field - 5+ years of experience in account management, with a track record of managing high-value or enterprise-level clients - Proven ability to drive revenue growth through upselling, cross-selling, and account expansion - Experience managing complex, multi-stakeholder client relationships - Strong interpersonal and communication skills, with the ability to influence and negotiate with senior-level stakeholders - Ability to manage multiple client accounts and priorities in a fast-paced environment - Bachelor’s degree in Business Administration, Marketing, or a related field - Experience working across multiple industries or verticals - Experience developing and executing strategic account plans - Proficiency in Salesforce and Google Workspace - Strong analytical skills and attention to detail - Excellent organizational and time-management abilities Key Competencies - Builds trusted client relationships by understanding business goals and delivering meaningful value - Identifies opportunities to expand accounts and contribute to overall revenue growth - Navigates complex client challenges and delivers thoughtful, strategic solutions - Collaborates effectively with internal teams to ensure a seamless client experience - Consistently meets or exceeds revenue and retention targets This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply. Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement. Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.