Remote Opportunity – Join Our Team from Anywhere At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Overview As the Vice President of Operations, you will lead the strategic and day-to-day oversight of hotel operations across a designated portfolio within OTH Hotels Resorts. This role is responsible for driving property-level performance, ensuring brand compliance, and supporting General Managers in achieving operational and financial goals. You will work closely with property leadership to execute company initiatives, maintain operational standards, and improve overall hotel performance. The Vice President of Operations plays a key role in translating company strategy into actionable results at the property level. Job Responsibilities Leadership, Ownership & Asset Management - Provide direct support and leadership to General Managers across assigned properties. - Promote company policies, ensuring consistent understanding, follow-up, and execution of all initiatives and deadlines. - Communicate and execute brand strategies and company objectives across the portfolio. - Ensure alignment between property operations and OTH Hotels Resorts’ mission and service culture. Property Oversight & Field Engagement - Consistently and proactively measure hotel performance, including Sales, Revenue, Market Share, Guest Satisfaction Scores (GSS), Gross Operating Profit (GOP), and EBITDA (earnings before interest, taxes, depreciation and amortization). - Ensure each property meets or exceeds established financial and operational goals. - Identify performance gaps and implement corrective action plans in partnership with property leadership. Property Support & Field Engagement - Conduct regular property visits, meeting with General Managers and department leaders. - Perform property walkthroughs to ensure cleanliness, maintenance, and overall condition meet company and brand expectations. - Provide hands-on operational guidance and support to improve efficiency and service delivery. Brand Standards & Compliance - Ensure all hotels meet brand guidelines for service, quality, training, and product. - Monitor compliance with company policies, brand standards, and regulatory requirements. - Support training initiatives to maintain consistency and operational excellence. Financial & Operational Execution - Lead budgeting, forecasting, and financial performance initiatives for assigned properties. - Assist General Managers in managing expenses, labor, and revenue strategies to improve profitability. - Monitor accounts receivable and ensure timely collection and risk mitigation. Guest Experience & Service Delivery - Support the development and execution of service goals at the property level. - Monitor guest satisfaction metrics and implement improvements as needed. - Reinforce a culture of exceptional hospitality and guest service. Problem Solving & Decision Making - Effectively handle workplace challenges by anticipating, identifying, and resolving issues proactively. - Evaluate and select among alternative courses of action quickly and accurately. - Solve practical problems in environments with limited standardization and evolving priorities. People & Culture - Support recruiting, onboarding, and development of property-level leadership. - Reinforce accountability for team member performance and engagement. - Promote a positive, high-performing workplace culture aligned with company values. Owner & Partner Support - Assist in maintaining strong relationships with ownership groups and partners. - Support communication of property performance and operational initiatives. Special Projects - Participate in new initiatives, property transitions, and other projects as assigned. Job Requirements Education: Four-year college degree in Hospitality Management, Business Administration, or related field preferred, or equivalent experience. Experience: - Minimum of ten (10) + years of progressive leadership experience in hospitality operations. - Multi-property or regional leadership experience preferred. - Demonstrated ability to drive operational and financial performance. Skills and Abilities: - Strong leadership, communication, and organizational skills. - Ability to function effectively in a high-paced, high-pressure environment while maintaining composure and objectivity. - Strong problem-solving skills with the ability to manage complex, variable situations. - Ability to anticipate, prevent, and resolve operational challenges. - Proficiency in Microsoft Office and hospitality systems/reporting tools. - Strong analytical skills with the ability to interpret performance metrics and act accordingly. Travel Required: Frequent travel required to support assigned properties (approximately 50-60% based on business needs). Physical Requirements: Ability to travel regularly, walk properties for extended periods, and perform standard office functions.

About the role: The Delta Controls Service Technician is responsible for providing on-site service, troubleshooting, maintenance, and support for Delta Controls Building Automation Systems (BAS). This role focuses on hands-on field work, ensuring customer systems operate reliably, efficiently, and in accordance with Divcon standards. This is a customer-facing position requiring strong technical aptitude, practical problem-solving skills, and a commitment to service excellence. The technician will primarily support customers in the Chicago market. Key Responsibilities: - Perform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS, including controllers, sensors, actuators, and networked devices. - Support commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians. - Respond to service calls, alarms, and customer-reported issues in a timely and professional manner. - Perform firmware updates, configuration changes, and minor programming adjustments as directed. - Conduct scheduled preventative maintenance, system inspections, and health checks. - Identify failing or at-risk components and recommend corrective actions. - Assist with system optimization to improve performance, reliability, and energy efficiency. - Serve as Divcon’s on-site representative, maintaining a professional and customer-focused approach at all times. - Clearly explain system issues, findings, and corrective actions to customers in non-technical terms. - Coordinate with customers regarding access, scheduling, and service completion. - Accurately document service activities, findings, and resolutions in Divcon’s service management system. - Record parts usage, system changes, and follow-up recommendations. - Communicate recurring issues or improvement opportunities to service leadership and engineering teams. - Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations. - Support handoff between project completion and ongoing service contracts. - Participate in knowledge sharing and continuous improvement initiatives. Qualifications: - 2+ years of Delta Controls or Niagara AX/N4 exposure. - Experience with Delta Controls (preferred) or similar BAS platforms (Tridium Niagara, Schneider, Siemens, Johnson Controls). - Solid understanding of HVAC equipment, control devices, and BAS field wiring. - Basic networking knowledge (IP addressing, BACnet, MSTP). - Ability to read wiring diagrams, control drawings, and point lists. - Strong troubleshooting skills and mechanical/electrical aptitude. - Valid driver’s license and ability to travel locally. Preferred: - Experience in data centers, healthcare, or mission-critical facilities. - Familiarity with commissioning tools, hand-held meters, and BAS diagnostic software. - Trade school or technical certification in HVAC, controls, or electronics.

About the role: The Delta Controls Service Technician is responsible for providing on-site service, troubleshooting, maintenance, and support for Delta Controls Building Automation Systems (BAS). This role focuses on hands-on field work, ensuring customer systems operate reliably, efficiently, and in accordance with Divcon standards. This is a customer-facing position requiring strong technical aptitude, practical problem-solving skills, and a commitment to service excellence. The technician will primarily support customers in the Houston market. Key Responsibilities: - Perform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS, including controllers, sensors, actuators, and networked devices. - Support commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians. - Respond to service calls, alarms, and customer-reported issues in a timely and professional manner. - Perform firmware updates, configuration changes, and minor programming adjustments as directed. - Conduct scheduled preventative maintenance, system inspections, and health checks. - Identify failing or at-risk components and recommend corrective actions. - Assist with system optimization to improve performance, reliability, and energy efficiency. - Serve as Divcon’s on-site representative, maintaining a professional and customer-focused approach at all times. - Clearly explain system issues, findings, and corrective actions to customers in non-technical terms. - Coordinate with customers regarding access, scheduling, and service completion. - Accurately document service activities, findings, and resolutions in Divcon’s service management system. - Record parts usage, system changes, and follow-up recommendations. - Communicate recurring issues or improvement opportunities to service leadership and engineering teams. - Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations. - Support handoff between project completion and ongoing service contracts. - Participate in knowledge sharing and continuous improvement initiatives. Qualifications: - 2+ years of Delta Controls or Niagara AX/N4 exposure. - Experience with Delta Controls (preferred) or similar BAS platforms (Tridium Niagara, Schneider, Siemens, Johnson Controls). - Solid understanding of HVAC equipment, control devices, and BAS field wiring. - Basic networking knowledge (IP addressing, BACnet, MSTP). - Ability to read wiring diagrams, control drawings, and point lists. - Strong troubleshooting skills and mechanical/electrical aptitude. - Valid driver’s license and ability to travel locally. Preferred: - Experience in data centers, healthcare, or mission-critical facilities. - Familiarity with commissioning tools, hand-held meters, and BAS diagnostic software. - Trade school or technical certification in HVAC, controls, or electronics.

• Support CRM data audits to identify, investigate, and help resolve inconsistencies or inaccuracies. • Assist with maintaining data quality and hygiene across sales systems and tools. • Support efforts to improve forecasting inputs and pipeline hygiene through reporting, validation, and follow-up. • Help review and refine workflows to reduce manual effort, improve consistency, and minimize errors. • Identify inefficient processes and contribute ideas for operational improvements. • Document workflows and assist with process updates to support scalability and consistency. • Partner with team members on ad hoc reporting, data cleanup, and sales operations projects as needed.