• You design innovative solutions together with our customers by translating complex requirements across IT infrastructure, shop floor, and end-user applications with clarity and pragmatism. • You take responsibility for technical onboarding of customers and partners. • You advise on IIoT architectures, IT security, Connectware integration, and relevant use cases. • You implement industrial data infrastructures using Cybus Connectware. • You implement scalable Infrastructure-as-Code deployments. • You support our customers with technical product support, including participation in a team-rotating on-call duty.

• Become an expert user of the Hivemind enterprise software stack. • Conduct significant travel (~50%) to other Shield AI sites for demos, team offsites, etc. • Provide technical support and training to customers. • Develop AI & Autonomy applications using the Shield AI enterprise software development kit. • Assist the sales team in pre-sales activities, e.g., demos. • Assist in post-sales deployment and integration of Shield AI enterprise software products. • Develop and maintain technical documentation and training materials. • Troubleshoot and resolve technical issues. • Help customers debug software/API integration issues. • Collaborate with the engineering team to address customer feedback and improve products.

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. DESCRIPTION: We are seeking an experienced Field Service Engineer to join our BioProduction Service and Support team at Thermo Fisher Scientific. In this crucial role, you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance, with a focus on Single Use Technology (SUT) hardware and automation products. You'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation in the bioproduction sector. KEY RESPONSIBILITIES: - Travel to customer sites across Switzerland (primarily), France, and Germany to install, service, update, and repair Thermo Fisher SUT hardware and automation products - Provide expert technical support and problem-solving for our cutting-edge bioproduction equipment - Conduct installations, maintenance, and repairs on a diverse range of high-value analytical instruments - Perform commissioning and qualification of equipment by implementing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols - Combine technical expertise with superior customer service skills to address complex issues and support our customers in achieving breakthrough discoveries - Collaborate with internal partners to resolve customer issues and improve processes - Provide basic product training and technical assistance on our instrumentation to our customers and internal Sales team - Report all activities on Sales Force Service desk, providing customer feedback to management, hardware and software groups - Aid in optimizing revenue and new product development opportunities; Assist in demonstration of our products to potential customers - Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitor This is a field-based position that will initially focus on supporting customers across Switzerland, with occasional travel to France and Germany. As you grow in your role, you'll have the opportunity to support the full EMEA region. The position requires frequent travel on a weekly basis (75-100% of work time) to sites across EMEA. When not travelling, you'll have the flexibility to work from home. REQUIREMENTS: - Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical or a related scientific field) or equivalent Advanced Degree plus 3 years of experience - Proven experience installing, troubleshooting, and repairing sophisticated analytical instruments, particularly in the bioproduction sector - Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level - Excellent customer service skills and professional demeanor - Strong verbal and written communication abilities - Fluency in English required; proficiency in German and French highly desirable - Demonstrated problem-solving capabilities and analytical thinking - Proficiency with Windows operating systems, MS Office, and service management software - Ability to read and interpret technical diagrams, schematics, and documentation - Valid driver's license and ability to travel 75-100% of the time (away from home Monday through Friday is typically expected) - Physical ability to lift up to 25 kg and stand for extended periods - Experience with bioproduction equipment, particularly Single Use Technology (SUT) hardware and automation products - Availability to work flexible hours and respond to emergency service calls - Must be able to obtain necessary credentials to access customer facilities - Strong organizational skills and ability to manage time effectively - Collaborative mindset with the ability to work independently in the field - Willingness to support the full EMEA region as the role develops - Self-sufficient; comfortable working independently; logical approach in setting work priorities At Thermo Fisher Scientific, we provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges in bioproduction and beyond.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible. We are looking for a Field Service Engineer. The FSE provides technical service and support in the field on Advance Staining/CH/PI equipment within Leica Biosystems (LBS), ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for LBS. Key responsibilities: - Provide installation support, maintenance, modification and/or repair on various Advanced Staining instruments - Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations - Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Company policies - Ensure the on-time and appropriate application of all published Technical Service Bulletins (TSBs) that are issued by the Business Unit recommending or mandating updates or changes to the Instruments in the field - Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue - Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner - Maintain spare parts stock within budgetary limits in order to maximize “Fast Time Fix” repair metrics - Control expenses in order to maximize the profit contribution to the company - Represent the company in a professional manner in order to install confidence within current and prospective customers of Company products Qualifications: - Technical High School Diploma (Mechanic, Electric, Electronic...) - At least 3 years of experience as a FSE in the Biomedical industry, dealing with Hospital equipments (diagnostic laboratories) - Good English (both written and spoken) - Good IT skills (Advanced Staining equipment runs with computers and is connected to networks) - Works with integrity and understands compliance requirements Travel, Motor Vehicle Record & Physical/Environment Requirements: - Willingness to travel extensively (80% of travel activity with some trainings abroad) It would be a plus if you also possess previous experience in: - Experience in Anatomy Pathology - Team player but able to work also autonomously - Excellent organizational skills Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.