Position Summary The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions. - Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits. - Updates files, including documenting system notes of conversations or action taken. - Performs tasks associated with the administration of retirement and health and welfare benefits such as; - Processing and/or sending mailers or required forms as requested by members. - Processing and/or sending correspondence related to member or claims status. - Processing enrollments and updating member information in applicable system(s). - Distributing communications related to regulatory requirements. - Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Request. - Researches and resolves complex and technical issues and irregularities. - Performs other duties as assigned. Minimum Qualifications - High school diploma or GED. - Six months of experience working in customer service, third-party administrator processing, or benefits administration. - Strong work ethic and team player mentality. - Highly developed sense of integrity and commitment to customer satisfaction. - Ability to communicate clearly and professionally, both verbally and in writing. - Solid organization skills with strong detail orientation and listening skills. - Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations. - Proficient computer skills including MS Office tools and applications. Preferred Qualifications - Call center experience in benefits claims, billing, or eligibility. - Bilingual. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

• Find innovative ways to respond to varying questions, issues, and concerns • Provide customer support to customers via telephone and/or Internet, e.g., instant message, email • Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment • For product or service-related issues, will move the customer to appropriate Product Support Specialist • Provides customer support by phone, email or instant message to business customers • Serves as primary contact for inbound customer issues • Escalates more technical product-related issues to proper Product Support department • Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries • Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource • Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues • Updates customer information and ensures accurate entry of contact information • Meets standards of job, such as quality standards, adherence to schedule and average handle time • May provide guidance and/or mentoring to less experienced associates

Labcorp is seeking a Remote Customer Service Representative to join our team. Work Schedule: Monday - Friday, 9:30am - 6pm EST Job Responsibilities - Act a liaison between Labcorp, the customer base and patients - Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet - Speak with customers in a courteous, friendly, and professional manner using protocol procedures - Inquire, clarify, and confirm customer requirements and understanding of the solution - Provide additional customer education and information as needed - Qualify and establish inbound new customers requesting Labcorp's products and services - Work in multiple databases to research complex issues and questions - Notify clients of test results in a timely and accurate manner - Review test forms for accuracy and report any discrepancies - Participate in activities designed to improve customer satisfaction and business performance - Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Minimum Qualifications - High School Diploma or equivalent - 3 months or more of customer service experience Preferred Qualifications - Associate's degree - 3 months or more of contact center or call center environment - 3 months or more of healthcare industry experience, such as a physician's office or a hospital Additional Job Standards - Bilingual in Spanish - Proficient with Microsoft Office programs - Experience with Salesforce.com and/or Laboratory Information Systems - Possess a high level of professionalism and a strong customer service orientation - Ability to work independently and within a team environment - High level of attention to detail with the ability to prioritize and multitask - Ability to work in a fast paced production environment and meet established turn-around times - Strong communication skills; both written and verbal - Ability to handle the physical requirements of the position - Flexibility to work overtime or other shifts depending on business needs At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today! **Pay Range: $18 - $22 per hour All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.  Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

• Participate in weekly calls for SFDC and Natterbox platform • Manage uploads and data import in Salesforce using Data Loader application • Partner with Sales Technology Product Manager to document training opportunities • Manage reporting and data needs for Salesforce and our enablement platforms • Partner with Marketing Team to provide targeted email lists for prospecting • Support Director of Sales and Success Strategy Performance and Technology in being a thought leader