Scholastic

Role Description The E-Commerce Specialist plays a critical support role within the Category Management team, with a primary focus on data integrity, content execution, and information management across digital platforms. This role ensures accurate, timely, and optimized product data to support online merchandising, drive sales performance, and enable informed decision-making. This role also owns the coordination and execution of the Monthly New Release program and supports major seasonal initiatives, including facilitating web updates tied to catalog launches. The ideal candidate is highly detail-oriented, analytically driven, and comfortable managing large data sets while collaborating cross-functionally. Key Responsibilities - Data Management - Maintain and manage product data across e-commerce platforms, ensuring accuracy, completeness, and consistency (e.g., pricing, product descriptions, attributes, imagery, and categorization) - Execute product launches, updates, and discontinuations in alignment with category timelines and business priorities - Troubleshoot data discrepancies and resolve issues impacting product visibility or performance - Manage book pack component updates to ensure optimal e-commerce customer experience - Support continuous improvement of processes, tools, and systems related to e-commerce data management - Special Program Management - Own and manage the Monthly New Release program, including maintaining all associated calendars, timelines, and product data to ensure on-time and accurate launches - Facilitate and manage web updates to support major catalog launches (January and July), ensuring alignment between catalog assortment and online execution - Support execution of the E-Statement program through accurate and timely proofing, with the opportunity to evolve into ownership of the program and drive strategic growth initiatives over time - Data Analysis and Strategic Support - Analyze e-commerce performance data (sales, conversion, traffic, SKU performance) to identify trends, risks, and opportunities - Translate data into clear, actionable insights and provide initial strategic recommendations to support Category Management decisions - Build and maintain reporting tools and synthesize findings across data sources to inform assortment planning, promotions, and digital optimization - Cross-Functional Partnership - Coordinate cross-functional inputs (Category Management, Marketing, Creative, Supply Chain) to support new product setup, catalog launches, and release readiness - Facilitate ongoing relationship management with the E-Comm team ensuring seamless flow of communication - Partner with cross-functional teams (marketing, digital, supply chain, and creative) to ensure alignment on product setup and online execution - Support continuous improvement of processes, tools, and systems related to e-commerce data management Qualifications - Bachelor’s degree in Business, Marketing, Merchandising, or a related field (or equivalent experience) - 2–4 years of experience in e-commerce, merchandising, category management, or data-driven support roles - Working knowledge of HTML - Strong proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis) - Excellent copywriting and editing skills, with the ability to craft compelling, customer-focused product content - Experience with e-commerce platforms, PIM systems, or ERP tools preferred - Analytical mindset with the ability to interpret data and translate into actionable insights - Exceptional attention to detail and organizational skills - Ability to manage multiple priorities in a fast-paced environment - Strong communication and collaboration skills Preferred Skills - Familiarity with digital merchandising principles and SEO best practices Success Profile - Highly detail-oriented and process-driven - Proactive problem solver with a strong sense of ownership - Strong project management skills with the ability to manage timelines and cross-functional inputs across recurring programs and seasonal launches - Comfortable working behind the scenes to enable team success - Curious and continuously seeking opportunities to improve data accuracy and efficiency Salary Information The salary range for this position is $64,000 to $70,000 annually. Time Type Full time Job Type Regular Job Family Group Internet/E-Commerce Location Region/State Florida EEO Statement Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

Role Description Join us and help us create lifelong readers! Position: Customer Success Agent - Full time - $20.00 Hour Location: Remote Hours: 10:00 am - 6:30 pm EST Bilingual (Spanish) a plus JOB PURPOSE - Provide customer service resolution across various supported programs. - Assist in supporting our sales teams with customer related issues. - Perform outbound call campaigns and provide support on special service-related programs. - Perform special projects, help and support new hire and peer-led training. - Assist in managing service levels and work schedule adherence. RESPONSIBILITIES - Handle all customer calls, faxes and e-mails; prioritize customer needs and respond in a timely, accurate, courteous and professional manner across supported programs, to include but not limited to Restocks, Financial Form assistance, Point of Sale troubleshooting, Catalog orders, etc. - Resolve product or service problems by clarifying the customer's issue, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, following up to ensure resolution, and escalating as necessary. - Provide customer assistance with operations and distribution related concerns, when required. - Assist with business initiatives when requested during non-peak time frames, to include but not limited to reconfirmations, conversions, Scholastic Dollars redemption, collections, school closure/holiday documentation, Fair Order review process, and right-sizing. - Maintain high level process, product, and program knowledge in order to make appropriate suggestions on the best course of action relating to customer questions and concerns. - Ensure all Scholastic Book Fairs policies and procedures relating to customer concerns are followed, adhered to and documented within the appropriate systems. - Maintain strong working relationships with the sales team to ensure connectivity between processes and customer satisfaction. - Maintain regular attendance in accordance to schedule with the ability to work overtime and flexible with varying shifts as needed. - Understand and model Scholastic’s mission; contribute to Scholastic’s culture, values, and goals. - Participate in team training programs, meetings and other activities as appropriate. Qualifications - High School diploma or GED certificate required. - Minimum two years customer service or business-related experience required. - Demonstrated customer service skills-experience with customer complaints and resolution, maintaining a professional demeanor. - PC skills, MS Product (Excel, Word, Outlook, Teams, etc), Salesforce experience a plus. - Ability to organize, multitask and prioritize work with strong attention to detail meeting deadlines as needed. - Strong math skills are a plus. - Ability to work in a fast-paced call volume environment, call center background a plus. - Strong verbal & written communication skills. - Ability to get along with co-workers and adapt well to changes. - Ensure adherence to all local, state, and federal laws, including but not limited to OSHA, DOT, and EEOC. Requirements - Full time - Regular Seasonal - Cust Svc & Call Center - Location Region/State: Florida - Hourly Rate: 19.23 - 20.00 EEO Statement Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

• Help lead team to grow and expand the Book Fair business • Drive bookings, maximize performance of every fair, and build long-term partnerships • Lead and coach a team of New Business Consultants responsible for acquiring new schools and districts • Execute defined new business strategies and reinforce strong sales fundamentals • Own delivery of team level results by monitoring rep performance and taking corrective action • Coach, mentor, and develop New Business Consultants • Support onboarding and ramp execution for newly hired consultants • Drive consistent CRM and reporting discipline

Role Description Scholastic Book Fairs are wondrous in-person events that empower kids to discover books for themselves. Taking place in schools and rooted in Scholastic’s greater mission to use the power of books for the betterment of all kids, Fairs bring entire communities together. We bring “the best school day of the year” to kids in 110,000 unique in-school pop-ups that irresistibly defy expectations of how one must act in a library (running and screaming are welcome responses). We’re here to deliver an experience that inspires kids toward greatness. In everything we do, we are committed to ensuring that every kid, parent, caregiver, educator, Book Fair Host, and employee feels seen, respected, and welcome as part of the Scholastic Book Fairs family. This is a fantastic opportunity to work with beloved IP (like Harry Potter, Hunger Games, Captain Underpants, Bad Guys) and research, explore and discuss the most exciting trends in culture, kids, and literacy. Does this role give you Goosebumps? Then jump on your firebolt and join us! Under the direction of the Digital Art Director and in collaboration with cross-functional partners, the Digital Designer will be responsible for bringing the Scholastic Book Fairs brand to life through the design of digital collateral. As part of our creative team, you will play a pivotal role in elevating our brand’s digital presence, ensuring that every touchpoint—whether an email campaign, a landing page, or a promotional asset—speaks to our audience’s needs and sparks curiosity in the next generation of readers. Qualifications - Bachelor’s degree in graphic design or equivalent - 6+ years of experience in a creative design role - Minimum of 2 years of experience designing emails/digital specific content Requirements - Ability to manage and create files for digital execution - Deep understanding of digital standards, fundamentals, and best practices, including ADA compliance - Knowledge of digital deliverables, specs, file types, and delivery methods - Ability to prioritize projects and meet deadlines in a fast-paced environment - Excellent communication and design skills - Ability to take ownership of creative campaigns from concept through execution - Flexible, professional, positive attitude with a detail-oriented approach - Ability to work both independently and as an effective member of a small, but mighty team - Ability to anticipate feedback, take direction, and implement notes - Ability to collaborate with other teams - Extreme proficiency in Adobe Creative Suite (Photoshop, Illustrator) - Proficiency in Figma - Knowledge of motion graphics/ability to animate and create GIFs - Knowledge of HTML not required, but a plus! Company Description Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

• The Assistant Category Manager supports the execution and optimization of category strategies by leveraging data, managing key operational processes, and driving cross-functional initiatives. • This role is responsible for maintaining accurate and actionable data, supporting e-commerce readiness, and contributing to special projects that enhance category performance. • Working closely with the Senior Category Manager or Director, the Assistant Category Manager plays a critical role in translating strategic direction into execution, ensuring alignment across merchandising, marketing, and supply chain functions. • Manage and maintain category data integrity across systems, ensuring accuracy, consistency, and timely updates, including item descriptions, images, online search keywords, supplemental data, and starred reviews. • Monitor category performance and prepare regular reporting and insights for leadership review. • Analyze sales, margin, and market data—including Scholastic Dollars performance, publishing industry trends, and children’s market insights—to support category strategy development and identify opportunities for growth. • Execute category strategies as directed by the Senior Category Manager or Director, ensuring alignment with overall business objectives. • Collaborate cross-functionally with merchandising, marketing, inventory planning, and operations teams to ensure seamless execution of category initiatives.

Job Description: THIS IS A REMOTE POSITION BASED IN TERRITORY OF NEBRASKA , IOWA and SOUTH DAKOTA . Successful candidates must be based in the territory. THE OPPORTUNITY We are seeking to hire an energetic Account Executive with educational publishing experience who can partner with schools and communities to extend literacy. This position offers a base salary in addition to competitive bonus potential. In the classroom, after school, in the community and at home, Scholastic Education Solutions reinforces learning everywhere a child meets a caring adult. Our mission is to provide young people with access to text that is relevant and engaging, while supporting content area learning and information literacy that insures the highest levels of student achievement. Along with classroom books and instructional materials to meet students' needs, Scholastic Education provides workshops, extensive teaching resources, and works with communities and long-standing literacy partners to ensure that students receive learning support 24/7 and from birth to adulthood. RESPONSIBILITIES - Achieve assigned goal - Serves as the Lead for all identified districts - Develops intimate relationships with all stakeholders throughout the accounts - Meets with customers to discuss areas of concern and gaps - Develops district contacts and cultivates relationships at all levels that enhances Scholastic’s position which leads to major growth within designated accounts - Compiles account information on organizational structure (parent and subsidiaries), buying process, compensation process, existing products/tools to produce a prospective business report identifying potential business activities necessary to close accounts - Maintains regular contact with account base, and increases revenue from positioning and demonstrating new and existing products, preparing appropriate RFPs, and closing the sale - Generates, develops, manages, and communicates expectations within assigned accounts as well as increases scope of penetration within each account - Qualifies new opportunities and prospects, dimensions the size of opportunities and articulates probabilities of closure - Maintains complete and accurate documentation in company's CRM module for all activity - Maintains broad knowledge of company products and their capabilities versus the strengths/weaknesses of competitive products - Travel up to 60% WHO WE ARE Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 100+ years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at www.scholastic.com. Some benefits that we offer: • 100% vested of 401(k) Retirement Plan after 5 years employment • Up to 1M worth of supplemental Life Insurance • Tuition Reimbursement • Purchase Scholastic stock at a 15% discount Thank you for your consideration in choosing Scholastic. Qualifications HOW YOU CAN FIT (Qualifications) - 10 + educational related experiences - 1 + years selling strategically across territory generating and closing large opportunities - Achieve sales responsibility and annual goal. - Proven track record of selling and developing relationship with high-level customers - Demonstrable success in driving highest levels of Customer Experience - Preference for candidates with well established relationships - Bachelor’s Degree or higher level degree preferable - Knowledge of Academic Curriculum - Proficiency with MS Office software; experience with Sales Automation, Customer Relationship Management or Web-based software programs - Strong oral and written communication skills, including oral presentation skills - Outstanding interpersonal and relationship-building skills with peers, superiors (across functions and throughout the company), and customer Time Type: Full time Job Type: Regular Job Family Group: Sales Location Region/State: New York Compensation Range: Annual Salary: 85,000.00 - 110,000.00 EEO Statement: Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination. EEO is the Law Poster EEO Scholastic Policy Statement Pay Transparency Provision

• Participate in weekly calls for SFDC and Natterbox platform • Manage uploads and data import in Salesforce using Data Loader application • Partner with Sales Technology Product Manager to document training opportunities • Manage reporting and data needs for Salesforce and our enablement platforms • Partner with Marketing Team to provide targeted email lists for prospecting • Support Director of Sales and Success Strategy Performance and Technology in being a thought leader

• Responsible for providing comprehensive administrative and clerical support to the Customer Success team, ensuring daily activities run smoothly and align with overall business objectives • Maintain accurate payroll records, process PTO and time‑off requests, manage team calendars, document meeting notes, and complete all necessary follow‑up actions in a timely and organized manner • Responsible for report knowledge and generation to support the managers and team • Assist managers with tracking activities, including Salesforce documentation • Administer payroll needs including PTO calendar/forms, weekly schedules and time adjustments • Order and distribute office and technology supplies as needed for the Customer Success team; including new hires • Update and maintain distribution lists as needed, including but not limited to email and mail lists • Attend and document all team meetings including any follow up and work streams identified • Contribute to motivating and building a positive working environment to include scheduling and implementation of team building activities, training sessions, and team meetings • Work with business partners to stay abreast of current and changing processes/expectations as developed • Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances • Understand and model Scholastic’s mission; contribute to Scholastic’s culture, values, and goals • Maintain business confidentiality relative to sales, marketing, merchandising, financial data, customer lists, compensation, and personnel records • Participate in team training programs, meetings and other activities as appropriate

• Conduct high-volume outbound phone outreach to schools, districts, and organizations, working leads generated through marketing campaigns including email and digital programs. • Introduce Scholastic Book Fairs to decision-makers such as administrators, literacy coordinators, and program directors. • Lead initial discovery conversations to understand program needs, funding sources, timelines, and decision processes. • Qualify leads based on defined criteria to identify strong sales opportunities. • Track and document outreach activity and insights in the CRM system. • Partner with Inside Sales Representatives to ensure smooth handoffs and coordinated follow-up. • Meet or exceed activity, lead generation, and pipeline goals.

• Oversees quality practices and processes for Education Solutions Engineering’s Agile team(s) • Responsible for all aspects of software and product testing within the team • Develops manual and automation test strategies • Draws up test documents, identifies faults, and reviews QA results • Serves as Quality Engineer Lead on one or more projects • Works closely with Quality Engineers to implement automated / performance tests • Defines and coordinates test activities across multiple teams • Ensures test results are analyzed, documented, and reported accurately • Opens defects as necessary based on test execution result analysis and work with engineering teams for resolution • Identifies patterns of failures or practices contributing to overall product quality and works with other leaders to refine and improve development and quality practices • Engages with Product Owners and Engineers to document test scenarios and test plans • Creates and/or guides other quality engineers in developing Test Automation scripts