Labcorp is seeking a Remote Customer Service Representative to join our team. Work Schedule: Monday - Friday, 9:30am - 6pm EST Job Responsibilities - Act a liaison between Labcorp, the customer base and patients - Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet - Speak with customers in a courteous, friendly, and professional manner using protocol procedures - Inquire, clarify, and confirm customer requirements and understanding of the solution - Provide additional customer education and information as needed - Qualify and establish inbound new customers requesting Labcorp's products and services - Work in multiple databases to research complex issues and questions - Notify clients of test results in a timely and accurate manner - Review test forms for accuracy and report any discrepancies - Participate in activities designed to improve customer satisfaction and business performance - Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Minimum Qualifications - High School Diploma or equivalent - 3 months or more of customer service experience Preferred Qualifications - Associate's degree - 3 months or more of contact center or call center environment - 3 months or more of healthcare industry experience, such as a physician's office or a hospital Additional Job Standards - Bilingual in Spanish - Proficient with Microsoft Office programs - Experience with Salesforce.com and/or Laboratory Information Systems - Possess a high level of professionalism and a strong customer service orientation - Ability to work independently and within a team environment - High level of attention to detail with the ability to prioritize and multitask - Ability to work in a fast paced production environment and meet established turn-around times - Strong communication skills; both written and verbal - Ability to handle the physical requirements of the position - Flexibility to work overtime or other shifts depending on business needs At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today! **Pay Range: $18 - $22 per hour All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.  Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

• Participate in weekly calls for SFDC and Natterbox platform • Manage uploads and data import in Salesforce using Data Loader application • Partner with Sales Technology Product Manager to document training opportunities • Manage reporting and data needs for Salesforce and our enablement platforms • Partner with Marketing Team to provide targeted email lists for prospecting • Support Director of Sales and Success Strategy Performance and Technology in being a thought leader

• Provide first-level technical support regarding the installation, operation, and maintenance of products and applications, and respond to other types of incoming customer inquiries. • Build and maintain positive customer relationships by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions across the company. • Troubleshoot and resolve technical issues using established diagnostic tools and procedures. • Escalate customer issues as needed. • Responsible for accurate data entry using prescribed applications.

• Run CS performance day to day. Response times, resolution rates, CSAT, escalations — you monitor them, diagnose them, and drive them up. You're hands-on without micromanaging. • Leverage AI to solve ops problems at scale. When you see a repeating task, your first instinct is not to document it for the next hire. It's to ask whether a model, an agent, or a workflow automation can handle it — and then build or commission the solution. • Work directly with engineers to design systems. You write specs the same way a technical PM does: precise, structured, executable. You can sit in a design conversation with engineering and contribute real requirements, data flows, and edge cases. • Build and refine SOPs, workflows, and internal tooling. You document what works, kill what doesn't, and version-control the systems that run support. You think of SOPs as living code, not static PDFs. • Hire, onboard, coach, and escalate. You still run a team. You support hiring, training, and development for CS staff, and you remain the escalation point for the hardest customer issues. • Collaborate cross-functionally. Product, Engineering, Clinical, and Ops all intersect in support. You're the one who sees the pattern first and turns it into a ticket, a spec, or a meeting that matters. • Measure everything. Every change you make has a baseline and a target. If you can't tell whether something worked, you didn't design it right.