Study Start-Up CRA / Site Activation Specialist II Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need. Discover what your 25,000 future colleagues already know: Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. • We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities - Manage and execute the site identification process in accordance with regulations, SOPs, and project requirements, ensuring timely and accurate completion of all tasks - Complete and negotiate site confidentiality agreements (CDAs) and site information forms (SIFs) with sites, ensuring compliance with legal and regulatory requirements - Maintain, review, and report on site performance metrics, identifying areas for improvement and implementing corrective actions as needed - Serve as the primary point of contact for investigative sites, providing support and guidance throughout the site identification process - Track the completion of site identification for sites, ensuring all necessary documentation is collected and maintained in accordance with SOPs and project requirements - Contribute to the design, implementation, and delivery of processes, programs, and policies, using knowledge and skills typically acquired through advanced education and experience - Utilize practical knowledge of the professional area to manage defined components of projects or processes within area of responsibility, ensuring alignment with overall project goals and objectives - Direct the work of lower level professionals or manage processes and programs, providing guidance and support to ensure successful completion of tasks - Collaborate with cross-functional teams to ensure seamless integration of site identification activities with other project components - Stay current with industry trends and best practices, incorporating new knowledge and skills into daily work to enhance overall performance - Qualification visits for Phase I - III studies Qualifications: - Bachelor's degree in a relevant field or equivalent experience - Minimum of 3 years of experience in site start-up or site identification - Fluency in German - Strong understanding of regulations, SOPs, and project requirements related to site identification - Excellent negotiation and communication skills - Ability to manage multiple tasks and projects simultaneously - Detail-oriented with strong organizational skills - Flexibility to do site qualification visits - Submission experience in EU-CTR and Switzerland. - Experience as Manager/CRA or on this account preferred Certifications: - Certification in clinical research or related field preferred - Training in Good Clinical Practice (GCP) and other relevant regulations Necessary Skills: - Proficiency in site confidentiality agreements (CDAs) and site information forms (SIFs) - Ability to maintain, review, and report on site performance metrics - Strong problem-solving and analytical skills - Effective communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in relevant software and tools Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

• Planning support: You assist with the technical planning of our parking areas and in determining hardware placement across the entire site. • Task coordination: You process incoming requests, keep priorities in view, and ensure reliable handling of tasks. • Detailed site planning: You create layouts and incorporate key details such as access routes, signage, and technical requirements. • Implementation focus: You participate in various project phases and ensure plans are complete, accurate, and ready for implementation. • Teamwork: You work closely with different teams and support smooth day-to-day coordination. • Flexibility: This position is office-based or remote (home office) and does not require on-site visits to our parking facilities.

Ecolab is seeking a Client Success Specialist I to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include top brands in the hospitality industry including foodservice and hotels, as well as convenience stores, facilities, and long-term care. We are seeking professionals to play a critical role in developing meaningful client partnerships and revenue generating growth opportunities. What’s in it For You: - The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments - The ability to make an impact and shape your career with a company that is passionate about growth and that can provide a long-term career path in operations, training, sales, or leadership - The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best - Comprehensive benefits package starting day 1 of employment including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more! - Be part of a company that values a culture of safety that includes top-notch safety training and personal protective equipment - Supportive, team-oriented atmosphere that nurtures your entrepreneurial spirit and respects your abilities. - High potential career opportunities, due to our commitment to promoting from within. - Ability to network with high level customer stakeholders across the food service industry. - An opportunity to be part of a Fortune 500 company dedicated to a cleaner, safer, healthier world. What You Will Do: - Present industry leading data driven business reviews geared towards client solutions and recommendations. - Internal field specialist communication and problem solving, which includes customer program education, coaching and question clarification. - Direct customer email and phone communication, which includes managing customer concerns, requests, and general program inquiries. - Dynamic and innovative ad hoc report creation and execution. - Data driven analyses and recommendations to help customers execute on objectives and drive a culture of brand protection and food safety awareness. - Cross-functional relationship building with IT, program insights, finance, field, and corporate accounts. - Collaborate with other divisions of Ecolab to support our customers. - Initial set up and maintenance of customer programs through database set up and project management. - Manage customer expectations and program components to be implemented by internal teams. Physical Demands: - Extend time sitting in a home office - Repetitive motions at a computer - Substantial movements of the wrist, hands and fingers - Close visual acuity for viewing large amounts of data on a computer screen - Extensive reading Minimum Qualifications: - Bachelor’s Degree or 6 plus years' experience in customer service, retail, hospitality, call center or professional business environment. - Fluent English - Intermediate user of Microsoft Excel, Word, PowerPoint, Outlook, etc. - Immigration sponsorship not available for this role. - Excellent verbal and written communication skills. - Strong analytical and organizational skills. - Ability to provide limited periodic support for field operations associates during nights and weekends, as business needs. Preferred Qualifications: - Experience with conflict resolution. - Salesforce.com experience. - At least 1 year of account management or B2B sales experience. - A degree in Marketing / Business, Food Science, Mathematics / Statistics, or Hospitality preferred. - Professional internship or demonstrated leadership experience. - Excellent time management skills with ability to multi-task and prioritize to meet deadlines. - Logical thinking and problem-solving capabilities. - Ability to be productive in both team and self-supporting environments. - Database experience and basic knowledge of statistics. - Experience processing large amounts of technical data (manuals). - Ability to handle confidential information. - Ability to present to medium or large groups. - Ability to learn unique and proprietary software. - Ability and willingness to travel for business (minimally). About EcoSure: EcoSure, an Ecolab division, partners with global clients to create an end-to-end brand protection strategy. Through a collaborative approach to onsite and virtual visits that include coaching and industry best practices, EcoSure creates a unique program that encompasses the critical components of any operation. The results are real-time insights and actionable steps that mitigate brand risk and optimize guest experience. About Ecolab: A trusted partner for millions of customers, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, Ecolab has annual sales of $14 billion, employs more than 47,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sus

• Own enterprise project delivery end to end • Lead onboarding and integration projects for complex North American enterprise accounts • Create and maintain detailed project plans • Proactively identify and manage risks • Ensure every integration solves the client's agreed use cases • Build and maintain strong relationships with technical and commercial stakeholders • Lead client meetings with clear agendas • Provide regular, accurate visibility on project status to leadership • Act as the primary PS contact for North American teams • Work closely with EMEA Professional Services team • Take ownership of reviewing and improving delivery processes