• Responsible for product and technical inquiries related to Voice AI solutions, ensuring high customer satisfaction and strong product adoption. • Develop, optimize and maintain Voice AI workflows, including prompt design, speech recognition and natural interaction. • Support and train customers to use Voice AI and SaaS products effectively, including onboarding and coaching. • Analyze user feedback and performance data to continuously improve product quality, language models and customer-success processes. • Work closely with product and engineering teams on the development of Voice AI features and the automation of internal processes. • Identify upselling and cross-selling opportunities and actively contribute to expanding existing customer relationships. • Contribute to building out the customer-success infrastructure, e.g., by creating knowledge bases, FAQ systems and Voice AI demonstrations. • Provide technical customer support via phone, voice calls or ticketing systems to quickly and competently resolve technical issues.

• Translate CRM Strategist briefs into accurate campaign builds across Retool, Bloomreach, and other operational platforms. • Execute all configurations in line with established processes, documentation, and brand-specific requirements. • Complete end-to-end QA on your own builds, ensuring targeting, logic, rewards, and scheduling are correct before handover for final approval. • Manage assigned workload proactively, flagging risks to timelines or dependencies early to the Team Lead. • Follow the team’s QA framework, checklists, and naming conventions to maintain high operational accuracy. • Ensure every campaign meets compliance, data-privacy, and operational standards prior to launch. • Support peer reviews when required, offering constructive, detail-oriented feedback. • Validate the availability and correctness of key data points required for your campaigns (segments, attributes, event triggers, reward parameters). • Escalate detected data issues to the Team Lead, Martech, or BI as appropriate. • Document anomalies clearly to support faster investigation and incident resolution. • Follow all operational workflows consistently, contributing feedback to help refine them over time. • Identify repetitive tasks suitable for templates or automation and share suggestions with the Team Lead. • Participate in retrospectives, knowledge-sharing sessions, and testing of new operational tools or enhancements. • Work closely with CRM Strategists to clarify requirements, feasibility, and edge cases for each campaign. • Communicate build timelines, blockers, and dependencies clearly and early. • Support the flow of feedback from execution back into the strategy teams by documenting outcomes, constraints, or optimisation opportunities. • Maintain accurate records of your campaign builds, QA outcomes, and delivery timelines. • Contribute data to operational KPIs such as throughput, error rate, and SLA adherence. • Support post-mortems by providing clear, factual detail on build steps, assumptions, and findings.

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB The Client Success Manager II is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned medium to large/jumbo clients. This role is engaged in the strategic and proactive planning within the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee and member population to ultimately drive clinical and savings outcomes. This is accomplished via proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions and providing market insights. Details about the CSM II client portfolio are outlined below: - Portfolio Size: 10 - 15 medium to large/jumbo sized accounts averaging $8M each - Contract Type: Complex, high-value, or at-risk contracts requiring bespoke solutions and financial accountability. ESSENTIAL DUTIES & RESPONSIBILITIES - Independently manages a complex book of business, including clients with advanced performance guarantees and fully at-risk contracts. - Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results - leveraging data to tell a story (relate and interpret data). - Participates in new health center implementations planning and launch alongside the Sales team, Director of Operations & local operations leadership and Implementation Team. - Leads competitive renewal re-bids, often involving larger pursuit teams and complex negotiations. Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation. Prioritize low margin clients for improvements in revenue and expense management. - Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services. - Supports clients requiring bespoke engagement, advanced analytics, and tailored solutions. - Help define and leverage the “coverage model” for assigned clients. - Use creative feedback tools to develop an understanding of customer’s needs, work with internal partners to improve products and services. - Acts as a strategic advisor to clients, leveraging deep industry expertise and relationship management skills. - Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience. - Responsible for partnering with Directors of Operations and local health center leadership on ways to drive -employee and member engagement, achieve clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff. - Partners closely with Dyad partners and cross-functional teams to drive operational excellence and resolve escalated issues. - In collaboration with Operational & Clinical leadership, analyze, summarize, report and manage performance data related to clinic operations. Understand and track risk metrics related to the success of the partnership. Proactively monitor and manage Performance Guarantees to manage payout. - Salesforce documentation and reporting. - Execute all necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested. - Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting. - May serve as the lead point of contact for all customer needs/request. - Maintain broker relationship and engage in positive relationship to advocate on behalf of mutual client. - Run, interpret and deliver client reporting on the appropriate frequency. - Serves as a mentor and resource for CSM I team members, contributing to talent development and best practice sharing. QUALIFICATIONS Bachelor’s degree in Business or Healthcare Administration and 7–10 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits. DESIRED ATTRIBUTES - Experienced in developing and delivering presentations - Possesses a high energy personal style and aptitude for process-oriented thinking - Possesses strong oral and written communication skills - Ability to build, foster, and maintain positive professional relationships - Ability to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networks - Willingness to develop an in-depth understanding of the market, business sector and related services and think creatively to find solutions that are efficient and sustainable - Understands and advocates for process improvement and adherence - Ability to perform services for the client with tenacious follow-up - Strong project management, account portfolio planning and prioritization - Proficiency in use of Microsoft Office, Tableau and CRM products (Salesforce experience preferred) - Willingness to travel up to 50% Pay Range: $90,000 - $125,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Customer Business Manager – Costco International Glanbia Performance Nutrition (GPN), a global leader in performance and lifestyle nutrition, is home to iconic brands including Optimum Nutrition, BSN, Isopure, Think! and Amazing Grass. We manufacture and market a full range of products—from protein powders and pre-workouts to ready-to-eat snacks and general wellness items. We’re hiring a Customer Business Manager to lead our Costco regional business. What You’ll Do - Leads business development and own relationship with Costco US Regional Buying Teams (Functional Beverage, Healthy Snacks and Business Centers), partnering with key buying contacts to identify new partnership opportunities. Ensure omni-channel execution of assigned categories in-line with best in class principles. - Drive strategic growth by identifying opportunities across assortment, pricing, pack architecture and promotions. - Act as conduit with internal stakeholders, collaborating on strategic initiatives and ensuring execution of aligned priorities. Collaborate with key partners (Customer Service, Product Supply) to ensure new initiatives executed flawlessly. - Own key customer P&L initiatives including forecast, trade spend management and trade promotion management entry/maintenance. - Key contributor to overall annual planning process, owning the specific categories and growth plans for the year. - Leverage key reporting tools, consumption data and panel sources to demonstrate expertise of business and build strong business cases. - Own and support other strategic initiatives for Club Americas team as assigned. - Travel as needed to all Costco regions and HQ. What We’re Looking For - Bachelor’s degree with 5+ years of experience in CPG and/or broker roles. - Costco experience required, with preference for Regional Buying Offices. - Proficiency in syndicated data tools (SPINS, Nielsen, IRI) and trade management systems. - Strong forecasting, analytical, and strategic planning skills. - Comfortable with MS Outlook, Excel, PowerPoint and Teams. Why Join Us? - Be part of a global leader in performance nutrition. - Work with iconic brands and a passionate, driven team. - Lead a high-visibility role with global impact. - Enjoy flexibility with remote work and travel opportunities. - Make a difference in a fast-growing, dynamic industry. What we would like to offer you!  The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K. Apply now and make a difference in the world of health and wellness! Glanbia provides a reasonable range of compensation for roles; the salary range for this role is $105,000 - $140,000 plus car allowance and an annual bonus. This range may not be applicable to other locations and targeted salary is midpoint of range. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia our culture will celebrate individuality, knowing that together we are more.