onpreo

• You are operationally responsible for the conception, development and implementation of high-performing marketing funnels. • You optimize landing pages, including via A/B testing, with a focus on excellent user experience and high conversion rates. • You work cross-functionally with our marketing and creative teams in an agile, dynamic environment. • You monitor visual and technical trends and their development.

• Develop and optimize prompts for generative AI models, with a particular focus on Voice AI • Conduct tests to improve model performance, accuracy, and relevance of outputs • Fine-tune and automate input commands (prompts) to increase efficiency and consistency • Analyze usage data and model outputs to enable continuous improvements and data-driven decisions • Integrate and calibrate Voice AI systems based on platforms such as fonio, vapi ai, retell ai, ElevenLabs, or Deepgram • Develop, train, and maintain internal Voice AI prototypes and workflows • Monitor current trends and technical developments in generative AI, prompt engineering, and speech models to advance internal strategies

• As the point of contact for product and technical questions at onpreo, you ensure our customers and users love our product and company. • You develop solutions to sustainably train customers in the effective use of our product. • You continuously increase customer value by initiating up- and cross-sells for our SaaS solutions. • Together with the Product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot). • You coordinate a seamless onboarding and provide comprehensive coaching for new customers. • You communicate and coordinate customer requests with our Product team, contributing decisively to the ongoing development of our software. • Together with the team, you further develop the infrastructure for our Customer Success department (expanding ticketing systems, knowledge base, FAQs, etc.). • You qualify existing customers for upselling potential and present new products and features to them. • You act as a partner and technical advisor for our customers regarding the use of our software. • You communicate with customers by phone or through the ticketing system to resolve questions and technical issues quickly.

• Erstellung von Content für Website und Social Media • Unterstützung bei der Planung und Umsetzung unserer Content-Strategie • Pflege und Weiterentwicklung unserer Social-Media-Kanäle • Mitarbeit bei der Erstellung von Präsentationen und Kommunikationsmaterialien • Unterstützung bei Events, Kampagnen und Kommunikationsprojekten

• Entwicklung und Optimierung von Prompts für generative KI-Modelle, insbesondere im Bereich Voice-AI • Durchführung von Tests, um Modellleistung, Genauigkeit und Relevanz der Ergebnisse zu verbessern • Feinanpassung und Automatisierung von Eingabebefehlen (Prompts) zur Steigerung der Effizienz und Konsistenz • Analyse von Nutzungsdaten und Modellausgaben, um kontinuierliche Verbesserungen und datengetriebene Entscheidungen zu ermöglichen • Integration und Abstimmung von Voice-AI-Systemen auf Basis von Plattformen wie fonio, vapi ai, retell ai, ElevenLabs oder Deepgram • Entwicklung, Training und Pflege eigener Voice-AI-Prototypen und -Workflows • Beobachtung aktueller Trends und technischer Entwicklungen im Bereich generative KI, Prompt Engineering und Sprachmodelle zur Weiterentwicklung interner Strategien

• As the point of contact for product and technical questions at onpreo, you ensure our customers and users love our product and company. • You develop solutions to sustainably train customers in the effective use of our product. • You continuously increase customer value by initiating upsells and cross-sells for our SaaS solutions. • Together with the product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot). • You coordinate flawless onboarding and comprehensive coaching for new clients. • You communicate and coordinate customer requests to our product team, making a decisive contribution to the continuous improvement of our software. • Together with the team, you further develop the infrastructure for our Customer Success department (expanding ticketing systems, knowledge base, FAQs, etc.). • You qualify existing customers for upselling potential and present new products and features to them. • You act as a "partner" and technical advisor to our customers regarding the use of our software. • You communicate with customers via phone or ticketing system to quickly resolve questions and technical issues.

• Responsible for product and technical inquiries related to Voice AI solutions, ensuring high customer satisfaction and strong product adoption. • Develop, optimize and maintain Voice AI workflows, including prompt design, speech recognition and natural interaction. • Support and train customers to use Voice AI and SaaS products effectively, including onboarding and coaching. • Analyze user feedback and performance data to continuously improve product quality, language models and customer-success processes. • Work closely with product and engineering teams on the development of Voice AI features and the automation of internal processes. • Identify upselling and cross-selling opportunities and actively contribute to expanding existing customer relationships. • Contribute to building out the customer-success infrastructure, e.g., by creating knowledge bases, FAQ systems and Voice AI demonstrations. • Provide technical customer support via phone, voice calls or ticketing systems to quickly and competently resolve technical issues.

• Als Ansprechpartner für Produkt und technische Fragen bei onpreo stellst du sicher, dass unsere Kunden und Nutzer unser Produkt und Unternehmen LIEBEN. • Du erarbeitest Lösungen, um Kunden nachhaltig in der effektiven Nutzung unseres Produkts zu schulen. • Du steigerst stetig den Kundenwert durch Initiierung von Up- und Cross-Sells für unsere SaaS-Lösungen. • Zusammen mit dem Produkt Team optimierst und automatisierst du unsere Customer Success Prozesse (z. B. über Intercom, JIRA, Userpilot). • Du koordinierst ein perfektes Onboarding und umfassendes Coaching für neue Kund:innen. • Du kommunizierst und koordinierst die Wünsche deiner Kund:innen an unser Produkt-Team und leistest damit einen entscheidenden Beitrag bei der kontinuierlichen Weiterentwicklung unserer Software. • Gemeinsam mit dem Team entwickelst du die Infrastruktur für unsere Customer Success Abteilung weiter (Ausbau von Ticketing System, Knowledgebase, FAQs etc.). • Du qualifizierst Bestandskunden nach Upselling-Potential und stellst neue Produkte und Funktionen bei Bestandskunden vor. • Du bist "Partner" und technischer Berater für unsere Kund:innen hinsichtlich der Nutzung unserer Software. • Du kommunizierst mit Kund:innen über Telefon oder Ticketing System, um Fragen und technische Probleme schnell zu lösen.

• As the point of contact for product and technical questions at onpreo, you ensure that our customers and users love our product and company. • You develop solutions to sustainably train customers in the effective use of our product. • You continuously increase customer value by initiating upsells and cross-sells for our SaaS solutions. • Together with the Product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot). • You coordinate a seamless onboarding and provide comprehensive coaching for new customers. • You communicate and coordinate your customers' requests to our Product team, making a decisive contribution to the continuous improvement of our software. • Together with the team, you further develop the infrastructure for our Customer Success department (expanding the ticketing system, knowledge base, FAQs, etc.). • You qualify existing customers for upsell potential and present new products and features to them. • You act as a partner and technical advisor to our customers regarding the use of our software. • You communicate with customers by phone or via the ticketing system to resolve inquiries and technical issues quickly.

• Unterstützung bei der Identifikation und Analyse neuer Geschäftsmöglichkeiten • Durchführung von Markt- und Wettbewerbsanalysen • Erstellung von Reports und KPI-Analysen • Recherche und Ansprache potenzieller Partner oder Kunden • Unterstützung bei Sales- und Business-Development-Projekten • Unterstützung bei der Weiterentwicklung von Produkten oder Services • Analyse von Kundenfeedback und Nutzerdaten