Benchling

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers • Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge. • Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments. • Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs. • Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users. • Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices. • Understand and document customer pain points, advocate for them internally to influence product changes. • Identify and work with sales on opportunities for account expansion post go-live.

• Define the foundational architecture for enterprise agentic AI at Benchling. • Write production code at least half your time, particularly during the team's first year. • Build for multi-tenant isolation, secrets management, audit logging, payload encryption, role-based access controls. • Coach power users and departmental teams on production patterns. • Work closely with our Data, Analytics & Systems team peers on the source-of-truth datasets and pipelines. • Set the bar for code quality, testing and evaluation, documentation, and on-call practices.

We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEWBenchling is seeking a Customer Success Leader with a background in Life Sciences and enterprise SaaS. This role is an exciting blend of team management and strategic leadership. You’re a hands-on leader who enjoys working closely with their teams and with their customers to drive significant adoption and customer advocacy. You must be able to think and act strategically as well as get into the details of our customer engagements and our product. You will develop an understanding of Benchling’s solutions, and demonstrate your experience to guide our teams to establish significant adoption strategies, to focus on customer outcome realization, and to build processes that scale. To be successful in this role, you are comfortable with R&D processes and scientific concepts, and be able to speak confidently and build relationships with Scientific and IT leaders at leading Pharma and Biotech organizations. You have experience leading customer-facing teams in a high growth enterprise SaaS environment. And you are a proven leader who can drive a CS business from hiring and staffing, to managing and mentoring your team, to leading through change. RESPONSIBILITIES Lead and Develop the CSM Team - Manage, mentor, and grow a team of CSMs, including hiring as needed. - Foster a collaborative, customer-centric culture that drives measurable outcomes for customers. - Ensure the team is highly enabled on Benchling’s platform and equipped with the scientific domain expertise needed to support customers effectively. - Coach CSMs on designing and delivering Executive Business Reviews that showcase value realization, customer maturity, and Benchling's strategic roadmap Drive Key Metrics and Program Success - Lead the team in achieving adoption targets through strategic guidance and operational excellence. There will be a particular focus on AI adoption, including awareness, activation, and usage monitoring. - Use data to identify risks, opportunities, and trends across the customer portfolio, and develop plans to address them. - Collaborate with cross-functional teams (Sales, Product, Professional Services) to ensure alignment on customer goals. Adapt and Optimize Processes - Implement best practices for tracking metrics, standardizing processes, and ensuring consistent delivery of value to customers. - Partner with CX Operations to identify and eliminate sources of CSM toil, leveraging AI tools, automation, and improved workflows to increase team efficiency and allow CSMs to focus on high-value customer engagement. Carry a Strategic Book of Business - Directly owns a small portfolio of strategic/enterprise accounts as the named CSM, with full responsibility for adoption, value realization, and renewal influence. - Model the customer engagement standard expected of the team (EBRs, multi-threading, adoption planning) using these accounts to stay close to the realities of the role and the product. - Use direct customer exposure to sharpen coaching, identify systemic gaps, and feed credible voice-of-customer back into Product, PS, and Sales. Customer Advocacy and Support - Serve as a senior point of contact for complex or high-priority customer engagements, supporting CSMs in addressing challenging situations. - Champion the voice of the customer within Benchling, providing feedback to internal teams to drive product improvements and innovation. - Guide CSMs in navigating complex customer organizations to build multi-threaded relationships and drive consensus on adoption strategies. QUALIFICATIONS Requirements: - Bachelor’s degree in Life Sciences, Business, or a related field. - 5+ years of experience in Customer Success, Professional Services, or a related field within SaaS. - 2+ years in a management role. - Strong understanding of Life Sciences R&D, process development, or related scientific domains - Proven ability to lead and develop a high-performing team. - Excellent communication skills, able to build relationships across technical and business stakeholders at all levels. - Self-motivated, adaptable, and thrives in a fast-paced, dynamic environment. - Experience leveraging a modern CS tech stack, including CRM (e.g., Salesforce), customer success platforms (e.g., Gainsight), data/analytics tools (e.g., Mode, Sigma), and AI-assisted productivity tools (e.g., Claude). - Ability to travel up to 20% based on team and customer needs. Preferred: - Experience working with or supporting the Benchling platform. - Demonstrated ability to guide teams in managing complex customer relationships and driving measurable success. HOW WE WORKWe offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Remote #BI-Remote #LI-TD1 Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

• Build and implement tooling for efficient, frictionless development, testing, and packaging for production release. • Lead the design and development of release tooling that enables code changes to reach production within 10 minutes. • Iterate on developer experience improvements using qualitative and quantitative feedback. • Implement feedback loops that integrate quality into software development workflows. • Champion effective engineering and operational patterns across the Engineering org. • Collaborate with cross-functional teams to address challenges in engineering workflows that impact developer happiness and productivity. • Work closely with product managers, designers, and peers in engineering to make Benchling a delightful place to develop software. • Help rapidly scale our product and team. As a member of the engineering team, you'll be an integral part of how we mature our tooling, best practices, engineering processes, and hiring.

• Drive the organization's zero trust strategy end to end • Design and maintain least-privilege access patterns, Just-in-Time (JIT) access, and Privileged Access Management (PAM) controls • Deploy, configure, and maintain MDM infrastructure for the macOS fleet • Enforce SSO-required policies, review and restrict OAuth scopes, and audit third-party integration access • Build processes and tooling to detect shadow IT and unauthorized OAuth app grants • Evaluate and deploy AI-native security tooling • Define and enforce security standards for AI agent and LLM service identities • Develop and enforce CIS/NIST-aligned configuration baselines • Meaningfully reduce manual toil through automation

• Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base. Utilize various strategies and tools to generate leads and move them through the sales cycle. • Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets. • Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect. • Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements. • Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives. • Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction. • Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market. • Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDICC, Command of the Message, etc. Maintain account integrity and opportunity data within company systems; Salesforce.

• Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base in partnership with your SDR. Utilize various strategies and tools to generate leads and move them through the sales cycle. • Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10% of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets. • Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect. • Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements. • Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives. • Collaboration: Partner with internal teams (marketing, product, customer success, etc) and external teams (GSIs, AWS, etc) to ensure a seamless experience for clients and drive long-term customer satisfaction. • Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market. You are a curious learner who is striving to elevate their craft to the next level. • Process: Drive the sales process through Pipeline Generation (PG), Leading Indicators to drive repeatable success, 3 Why’s/MEDDICC & ability to build champions across the user community, middle management & ‘C’ Suite. Maintain account integrity and opportunity data within company systems; Salesforce.

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers • Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge. • Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments. • Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs. • Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users. • Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices. • Understand and document customer pain points, advocate for them internally to influence product changes. • Identify and work with sales on opportunities for account expansion post go-live.

Software Engineer, Developer Enablement Location: San Francisco, CA Full time Hybrid Department: Engineering Compensation - Zone 1$173,369 – $234,557 • Offers Equity U.S. Benefits Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more. Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. Department: Engineering Job Description: We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW As a Software Engineer on the Developer Enablement team, you’ll play a pivotal role in building the platform that enables our ecosystem of scientific applications. You won’t just write code, you’ll help shape how developers, partners, and scientists interact with Benchling’s products, allowing them to create tools that directly support groundbreaking research. Your work will impact the way science gets done, driving innovation and enabling seamless integration of third-party solutions across the platform. The team is working on a wide range of early- and mid-stage initiatives—including developer APIs, event delivery, AI-powered agents, and new platform infrastructure designed to support a growing ecosystem of scientific applications. Because of the diversity of our work, engineers have the flexibility to take on projects that align with both business needs and their own interests and skills. This role was envisioned as a “Developer Platform Engineer,” reflecting the breadth of opportunities to contribute across our developer-facing systems. This is a hands-on, high-impact role where your contributions will be visible across the company and to our scientific users worldwide. You’ll collaborate with product managers, designers, and engineers, tackling complex challenges while growing your expertise in platform development and life sciences. RESPONSIBILITIES - Take ownership of projects from ideation to delivery, including prototyping, building, and scaling new software features. - Design and implement robust APIs, services, and interfaces that integrate seamlessly with our growing ecosystem. - Partner with cross-functional teams to translate user needs into scalable, elegant software solutions. - Influence the direction of our platform by bringing creative solutions and new ideas to the table. Developer Interfaces & Platform APIs - Design, build, and maintain external developer-facing APIs and SDKs that power extensibility in Benchling’s platform. - Contribute to evolving and scaling our REST and GraphQL APIs, ensuring consistency, performance, and usability for external and internal developers. - Build and maintain delivery systems for real-time scientific data Bonus: AI Agents & Model Context Protocol (MCP) - Contribute to the development of APIs and interfaces that support AI-driven agents like Benchling’s Deep Research Agent and Data Entry Agent. - Support the development of our Benchling MCP to enable AI agents to interact safely with Benchling’s data and APIs. - Collaborate with our AI infra / agents teams to support the agentic ecosystem. Bonus: APIs for ingesting/exporting large amounts of data - Architect and implement high-throughput APIs designed specifically for bulk data ingestion and export, capable of handling millions of records daily with minimal latency. - Design scalable API specifications (REST or gRPC) that support complex filtering, sparse fieldsets, and cursor-based pagination to efficiently manage large payloads. Check out our engineering blog for some examples of past work across Benchling. QUALIFICATIONS - 5+ years of professional software engineering experience - Strong coding skills and engineering fundamentals – able to turn product requirements into well-architected, maintainable, and tested code - Experience building scalable, reliable systems with attention to performance and user impact - Leadership in engineering practices – drives and upholds high standards in testing, code quality, reviews, version control, and team development workflows - Proven ability to work across teams – partnering with product, design, and platform groups to ship cohesive solutions - Strategic problem solving – tackles complex, ambiguous technical challenges with a focus on long-term impact, scalability, and user value - Comfortable pushing back thoughtfully – advocate for technical solutions that improve quality, scalability, and maintainability - Experience mentoring others and contributing to team growth – through onboarding, pairing, and process improvement - Clear and effective communicator, especially in cross-functional settings - Have a keen interest in delving deeper into building Enterprise SaaS in the life sciences industry. While prior knowledge isn’t a prerequisite, an enthusiasm to learn certainly is! HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Hybrid Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Title: Software Engineer, Scientific Models Location: San Francisco, CA Full time Hybrid Department: Engineering Compensation - $173,113 – $234,388 • Offers Equity U.S. Benefits Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more. Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. Department: Engineering Job Description: We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW We’re a team that’s embedding cutting-edge scientific AI models into Benchling to help scientists design better molecules. Scientific models (e.g. AlphaFold) predict structures, assess properties, and even generate new ideas, acting as a design partner as scientists design life-saving therapeutics and other molecules. As an engineer on the team, you’ll focus on building a scalable platform for scientific models. You’ll experiment with the latest models, define standards for model developers to be able to contribute their models, and design our architecture for fast inference. It’s early days for scientific AI models, both at Benchling and in the industry at large. We’ll rapidly iterate with customers and change directions quickly, figuring out new patterns for how we develop and go to market. We’ll win if we stay curious and obsess over our customers. RESPONSIBILITIES - Build and scale our scientific model platform by designing and implementing infrastructure for model inference that is fast, reliable, and cost-effective across a diverse set of scientific models. - Define standards and tooling for model developers, creating frameworks that make it easy to integrate, test, and ship third-party open-source and proprietary models into Benchling. - Work directly with customers to ideate use cases, gather feedback, and onboard scientific teams. - Shape how we build AI at Benchling, driving experimentation, contributing to technical direction, and helping evolve our engineering and product development practices as the field matures. QUALIFICATIONS - 3+ years of software engineering or equivalent research experience, developing or deploying scientific models in an industry or academic setting. - Strong experience with backend systems and infrastructure for supporting scientific model training or inference. - Strong technical and analytical skills for optimizing compute-intensive systems. - Collaborative mindset, able to work closely with engineers, product managers, and scientists to bring new ideas to life. - Desire to work in a fast-paced environment, where priorities can shift and rapid experimentation is encouraged. HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Hybrid #BI-Hybrid Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.