• Design and build an organization-wide AI tooling onboarding system that auto-configures and recommends the appropriate tools, workflows, and skill paths to individuals based on their role, reducing time-to-productivity for every new and existing team member • Develop and maintain the infrastructure that supports automatic deployment and configuration of AI tooling across the organization, ensuring reliability, resilience, and telemetry coverage • Build custom internal applications and harnesses around AI agents and tooling, integrating systems that span engineering and cross-functional teams including product, marketing, and operations • Implement and maintain an AI usage dashboard that gives leadership and teams visibility into adoption, productivity metrics, and tooling health across the organization • Evaluate, integrate, and configure third-party AI tools (coding assistants, LLM orchestration frameworks, agent platforms, and others) to match organizational needs as the landscape evolves • Use Claude Code, Codex, Cursor, and other AI coding agents to produce well-structured, maintainable code at pace, and actively raise the bar for how the broader engineering team uses these tools in their own workflows • Communicate clearly and consistently in an async-first remote environment, keeping stakeholders across teams informed of project status, blockers, and decisions without requiring escalation**

• Design, develop, and maintain developer tools, SDKs, APIs, and internal platforms that improve developer productivity. • Collaborate with product and engineering teams to identify friction points in developer workflows and propose efficient solutions. • Lead initiatives to automate build, test, and deployment processes, ensuring continuous integration and continuous delivery best practices. • Provide technical guidance and mentorship to engineering teams to adopt developer experience best practices. • Create and maintain high-quality developer documentation and sample code. • Advocate for developer needs within the organization and contribute to a culture of continuous improvement.

• Contribute meaningfully to the engineering organization at both the individual and team level. • Serve as an internal advocate and educator for developer tooling — run training sessions, labs, and internal demos. • Build and evolve the tooling, workflows, and platform capabilities that enable engineers to deliver high-quality software efficiently. • You will own the GitHub platform, pipeline and repository standards at Veracross. • Modernize and standardize our development ecosystem — from repository structure to CI/CD pipelines to AI-assisted workflows. • Use AI agents and copilots to generate code, debug issues, write tests, and optimize performance across multiple stacks. • Create best practices for AI instructional files accross repositories and push those standards and best practices forward. • Provide technical mentorship and guidance on best practices, tooling, and AI-first development patterns. • Collaborate with product, design, and engineering teams to translate specifications into efficient, repeatable workflows. • Integrate with other product areas, ensuring DevEx tooling supports systems like our SIS, Admissions, and Fundraising platforms. • Enhance internal tools and developer workflows through automation, intelligent integrations, and lifecycle-spanning pipelines. • Assist in documenting systems, architecture, and engineering processes, ensuring clarity for both humans and AI agents. • Work to drive meaningful context into the AI development ecosystem at Veracross to enable the AI tooling to probvde better and more robust options for engineers. • Build and maintain integrations with third-party systems commonly used in our domain.

Role Description The Developer Experience group is focused on improving the experience for our end users across our industrial-scale Software-as-a-Service observability platform. We are seeking experienced engineers who can craft intuitive, fast, and reliable user experiences empowering software engineers to diagnose and resolve incidents with confidence. You will collaborate directly with Product, Design, and engineering peers to build interfaces that help developers navigate complex environments with petabytes of telemetry data, turning that data into actionable, easy-to-understand visualizations and workflows. Key Responsibilities - Drive development of user experiences that surface critical insights at a glance, streamline troubleshooting, and reduce cognitive load during high-pressure situations. - Collaborate closely with product managers, designers, and other engineers to translate complex observability data into intuitive interfaces and workflows. - Question designs, incorporate user feedback, and own the quality of what you ship. - Work with engineers across the organization to evolve the architecture powering our UIs and APIs (TypeScript, React, GraphQL, NodeJS). - Work closely with talented engineers in a fast-paced environment that fosters accelerated learning, continuous growth, and career development. - Share accountability with UI-focused engineers across the company to build and maintain automated tests, tooling, and deployment infrastructure to improve efficiency. - Mentor your colleagues in engineering reliable, performant, high-quality user experiences through direct mentorship and engineering infrastructure improvements. - Contribute to the direction of the product, and help evolve the overall platform architecture to meet product and scale needs. Qualifications - Independently own projects from inception to delivery while collaborating with product managers, UX designers, and other engineers. - Experience using observability tools and/or working with large-scale distributed systems to empathize with our customers and understand their observability challenges. - Curiosity and motivation to learn deep, complex domains. - A habit of seeking feedback to improve your work and the ability to ask for help when you need it. - A flexible, collaborative working style in a rapidly evolving space. - Fluency in building products with TypeScript and React. Requirements - Compensation offered will depend on qualifications, experience, and work location. - For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. - The offered compensation may also include restricted stock units and a bonus. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes