• Design, develop, and maintain developer tools, SDKs, APIs, and internal platforms that improve developer productivity. • Collaborate with product and engineering teams to identify friction points in developer workflows and propose efficient solutions. • Lead initiatives to automate build, test, and deployment processes, ensuring continuous integration and continuous delivery best practices. • Provide technical guidance and mentorship to engineering teams to adopt developer experience best practices. • Create and maintain high-quality developer documentation and sample code. • Advocate for developer needs within the organization and contribute to a culture of continuous improvement.

• Contribute meaningfully to the engineering organization at both the individual and team level. • Serve as an internal advocate and educator for developer tooling — run training sessions, labs, and internal demos. • Build and evolve the tooling, workflows, and platform capabilities that enable engineers to deliver high-quality software efficiently. • You will own the GitHub platform, pipeline and repository standards at Veracross. • Modernize and standardize our development ecosystem — from repository structure to CI/CD pipelines to AI-assisted workflows. • Use AI agents and copilots to generate code, debug issues, write tests, and optimize performance across multiple stacks. • Create best practices for AI instructional files accross repositories and push those standards and best practices forward. • Provide technical mentorship and guidance on best practices, tooling, and AI-first development patterns. • Collaborate with product, design, and engineering teams to translate specifications into efficient, repeatable workflows. • Integrate with other product areas, ensuring DevEx tooling supports systems like our SIS, Admissions, and Fundraising platforms. • Enhance internal tools and developer workflows through automation, intelligent integrations, and lifecycle-spanning pipelines. • Assist in documenting systems, architecture, and engineering processes, ensuring clarity for both humans and AI agents. • Work to drive meaningful context into the AI development ecosystem at Veracross to enable the AI tooling to probvde better and more robust options for engineers. • Build and maintain integrations with third-party systems commonly used in our domain.

Role Description The Developer Experience group is focused on improving the experience for our end users across our industrial-scale Software-as-a-Service observability platform. We are seeking experienced engineers who can craft intuitive, fast, and reliable user experiences empowering software engineers to diagnose and resolve incidents with confidence. You will collaborate directly with Product, Design, and engineering peers to build interfaces that help developers navigate complex environments with petabytes of telemetry data, turning that data into actionable, easy-to-understand visualizations and workflows. Key Responsibilities - Drive development of user experiences that surface critical insights at a glance, streamline troubleshooting, and reduce cognitive load during high-pressure situations. - Collaborate closely with product managers, designers, and other engineers to translate complex observability data into intuitive interfaces and workflows. - Question designs, incorporate user feedback, and own the quality of what you ship. - Work with engineers across the organization to evolve the architecture powering our UIs and APIs (TypeScript, React, GraphQL, NodeJS). - Work closely with talented engineers in a fast-paced environment that fosters accelerated learning, continuous growth, and career development. - Share accountability with UI-focused engineers across the company to build and maintain automated tests, tooling, and deployment infrastructure to improve efficiency. - Mentor your colleagues in engineering reliable, performant, high-quality user experiences through direct mentorship and engineering infrastructure improvements. - Contribute to the direction of the product, and help evolve the overall platform architecture to meet product and scale needs. Qualifications - Independently own projects from inception to delivery while collaborating with product managers, UX designers, and other engineers. - Experience using observability tools and/or working with large-scale distributed systems to empathize with our customers and understand their observability challenges. - Curiosity and motivation to learn deep, complex domains. - A habit of seeking feedback to improve your work and the ability to ask for help when you need it. - A flexible, collaborative working style in a rapidly evolving space. - Fluency in building products with TypeScript and React. Requirements - Compensation offered will depend on qualifications, experience, and work location. - For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. - The offered compensation may also include restricted stock units and a bonus. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes

Role Description This is a remote position. The Client Relations Specialist (CRS) is the primary owner of inbound call intake and screening. You will speak directly with Veterans, complete screening intake, set accurate expectations about our scope, and move files forward through follow-up and documentation—while coordinating with Medical Experts as needed to prevent delays. This role is call and screening focused. It is not primarily a chat role (chat is handled by the Jr. CRS team), though occasional text/outbound follow-up may be required to support workflow progression. Key Responsibilities - Inbound Calls + Screening (Primary) - Answer inbound calls and conduct professional, Veteran-centered screening conversations - Create new leads in the CRM and complete screening forms accurately - Educate Veterans on Prestige’s scope and process (record-based; no medical/legal advice; no guarantees) - Send initial screening emails and agreement instructions as required - Respond to Veteran questions within scope using approved messaging and templates - Follow-Up + File Progression - Follow up on missing items (records, questionnaires, signatures) to move the case forward - Support invoice follow-up as assigned within workflow standards - Reconnect returning clients seeking additional services (ensure correct routing to assigned Medical Expert when applicable) - Maintain accurate, timely CRM notes so any team member can understand case status and next steps - Medical Expert + 2nd Opinion Support - Support Medical Experts by coordinating client communication when unresponsiveness stalls progress - Assist with the operational side of the 2nd opinion review process (ensuring readiness items are completed, correct routing/statuses, and follow-ups executed) - Escalate complex, sensitive, or out-of-scope issues to the Supervisor or appropriate leadership Qualifications - 1+ year experience in customer support, client services, call center, intake coordination, or case management (phone-heavy role preferred) - Strong verbal communication and ability to guide structured conversations confidently - Strong written communication (professional grammar and clear documentation) - High attention to detail (accurate intake, correct notes, consistent follow-through) - Comfort working in structured workflows (statuses, checklists, task ownership) - Ability to remain calm and professional in sensitive or emotional conversations - Reliable remote work habits (punctuality, responsiveness, organization) - Comfort using CRMs and documentation tools (Zoho CRM preferred) Preferred Qualifications - Experience supporting Veterans or military populations (professional or volunteer) - Familiarity with VA disability-related documentation concepts, such as Nexus letters/IMOs and DBQs (general understanding; we train) - Experience in healthcare admin, medical documentation, medical-legal workflows, or deadline-driven case environments - QA/documentation experience (audit mindset, reducing rework) CRS Growth Track (Levels 1–4) - CRS Level 1: Learns scope, scripts, screening flow, CRM documentation; handles standard calls with oversight - CRS Level 2: Independently manages inbound + screening + follow-ups; accurate documentation and clean handoffs - CRS Level 3: Handles complex cases/escalations; strong ME coordination support; supports training/shadowing - CRS Level 4: Senior CRS/Lead-level performance; consistently high quality + speed; supports workflow improvement and mentoring (pipeline stability) Benefits - 401(k) Retirement Plan + Match - 401(k) available after 90 days and once the position is confirmed as permanent - Employer match up to the first 4% (based on plan rules) after 90 days and confirmation of permanent employment - Paid Time Off (PTO) — 15 Days/Year - 15 days (120 hours) of PTO annually for full-time employees - Accrued each pay period (you build it over time vs. getting it all upfront) - Begins accruing on Day 1 and can be used after it has been earned (typically after the first full month) - Hourly employees use PTO in hourly increments - No carryover year to year (unused time resets) - PTO is designed to cover vacation, personal time, and sick time (one combined bank) - Paid Federal Holidays (for eligible schedules) - Paid holidays are offered to eligible full-time employees who work a regular, structured schedule: 5 consecutive days/week, 8 hours/day - Eligible employees receive holiday pay at their regular rate, up to 8 hours - Holiday pay does not count as hours worked for overtime calculations - Important schedule note: Flexible full-time schedules are not eligible for paid holiday hours. Part-time/temporary/contract roles are not eligible unless stated in writing.