ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful – day in and day out. WHAT YOU'LL DO - Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat - Be a problem-solver that seeks to understand the heart of each client’s issue.  You are technically savvy and a thorough troubleshooter  - Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication - Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction  WHAT YOU'LL NEED - Honesty and integrity – always doing the right thing for our clients - Passion for service and a dedication to client satisfaction - A curious nature that seeks to understand the root of the issue - Focused on delivering on our promises - Willing to do whatever it takes to always bring our best work - Unafraid to move with speed and efficiency to make things happen - A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community Bonus Points (highly valued, but not required): - Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04) - Prior use of Salesforce or another customer relationship management software - Bachelor’s Degree ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Location: 1 1 Home Office11 Remote WA 980041 This role pays $100,000 to $110,000 DOE and is remote. We offer excellent benefits including Medical, Vision, Dental, 401(k) with immediate matching, generous PTO, and much more! Our Workday Analyst supports the ongoing configuration, optimization, and day‑to‑day support of the Workday platform at Transforming Age. This role partners with HR, Payroll, Benefits, Finance, and IT teams to ensure Workday solutions are stable, scalable, and aligned with business needs. The Workday Analyst balances operational support with system enhancements and plays an important role in maintaining data integrity and user trust. Our Workday Analyst: - Leads configuration, support, and ongoing optimization across multiple Workday modules including HCM, Benefits, Payroll, Time Tracking, Absence, Recruiting, and Advanced Compensation. - Acts as a senior escalation point for moderate to complex Workday issues, conducting root cause analysis and delivering scalable, long-term solutions. - Owns break/fix support, system enhancements, and optimization requests while balancing immediate needs with overall system stability. - Partners with HR, Payroll, Benefits, Finance, and IT stakeholders to gather requirements and translate business needs into effective Workday configuration and business process design. - Supports Workday releases by performing impact analysis, coordinating testing, and assisting with deployment activities. - Creates, maintains, and updates documentation for configurations, integrations, business processes, and support procedures. - Supports data integrity through audits, validations, reconciliations, and security reviews to ensure accurate and compliant data. - Designs and maintain Workday reporting, including Advanced, Matrix, and Composite reports, to support operational and leadership decision-making. - Configures and maintain all Workday security types, including role-based, user-based, and intersection security groups, ensuring appropriate access and segregation of duties. - Provides guidance and mentorship to junior analysts, sharing best practices and supporting team development. - Collaborates with implementation partners and vendors to support integrations, enhancements, and project-based work as needed. What you need to succeed: - High school diploma or equivalent. - Three or more years Hands‑on experience supporting and configuring Workday across multiple modules. - Strong understanding of Workday business processes and data relationships. - Experience troubleshooting system issues in a production environment. - Strong communication skills and ability to work with technical and non‑technical partners. - High attention to detail and ability to manage multiple priorities. - Workday certification in one or more modules strongly preferred. - Experience in a healthcare or multi‑entity Workday environment preferred. - Experience supporting Workday releases and testing cycles preferred. - Exposure to integrations or advanced reporting preferred. - Exposure to full cycle implementations or M&A activity preferred. - Thoughtful problem solving. - Strong partnership and collaboration. - Reliability and ownership. - A commitment to improving how systems support our mission.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees. - Analyzes and investigates - Provides explanations and interpretations within area of expertise You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED - 1+ years of hands-on technical support experience - Intermediate level of proficiency with Windows - Access to reliable transportation and valid us driver’s license *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

The Consultative Analyst should be able to design and develop innovative, user-friendly dashboards in Microsoft Power BI to support Broadspire's Consultative Analytics team in solving stakeholders' business problems, improving client outcomes, and strengthening client relationships.