Waystar

Role Description The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The ideal candidate understands the importance of professionalism when working with high profile clients and partners and can prioritize in order to complete tasks with the needed sense of urgency. - Provides analytical support through the analysis and interpretation of data - Provides overall support needs for defined set of strategic clients and partners - Serves as an escalated point of contact for defined set of strategic clients and partners - Provides analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources - Builds positive, long lasting rapport with defined set of strategic clients and partners - Provides industry or company knowledge and expertise as appropriate - Identifies opportunities for improvement as it relates to how strategic clients and partners use Waystar solutions; consults on Waystar best practices - Works cross-functionally to achieve long term solutions to strategic client and partner issues or requests - Sometimes travels onsite to visit assigned strategic clients and partners - Provides ongoing training to the defined set of strategic clients and partners on Waystar solutions and educates on available resources - Acts as pro-team member and SME (Subject Matter Expert) for Waystar products and applications - Leads strategic client and partner conference calls related to open case reports, training needs, complex account customizations and/or escalated issues - Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners - Develops, prepares and analyzes reports for management review, and presents to various levels of management - Performs miscellaneous job-related duties as assigned by Client Success leadership Qualifications - 4-year bachelor's Degree is required - Experience working in healthcare, whether it be medical billing, coding, administration, etc. is preferred - Experience building and managing relationships, including interacting with all levels of management (both internally and client-facing) - Exceptional client service skills - Technically savvy with excellent troubleshooting and analytical skills - Ability to execute and prioritize a large number of tasks in a fast-paced environment - Working knowledge of EDI files is preferred - Strong sense of urgency - Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word - Possess process and change management skills - Ability to work independently and to participate in cross-functional teams - Self-starter/critical thinker - Self-accountable - Professional, effective, and clear communication skills (written and oral) - Strong conflict resolution skills - Focused - Waystar employees have an obsessive zeal about people and innovative solutions - Efficient and accountable for results - Team Player – Able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees Benefits - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays - Flexible time off for exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Company Description Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. - Trusted by 1M+ providers, 1K+ hospitals and health systems - Connected to over 5K commercial and Medicaid/Medicare payers - Deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun - Products have won multiple Best in KLAS® or Category Leader awards since 2010 - Earned multiple #1 rankings from Black Book™ surveys since 2012

ABOUT THIS POSITION The Clinical Product Consultant for Utilization Management is a member of the Customer Success Organization who will provide clinical insight into product development and testing as well have an active role in implementation and delivery of the product, interacting with customer end users and managers. The Consultant will be responsible for ensuring that the complexity of our AI technology is married with the clinical perspective and needs of our clients through data analysis and auditing. They will also be responsible for end user adoption of best practice workflows. We are specifically seeking an experienced Utilization Review Nurse who will serve as an integral contributor in the delivery of AwareUM to our clients. WHAT YOU'LL DO - Collaborate with the product and services teams to execute our strategic plan for AwareUM. - Audit for product accuracy and effectiveness, communicating with product for change as identified - Assess effectiveness of AwareUM technology in creating efficient workflow for UM nurses - Deliver on go-forward product milestones balancing client requests with investment in new capabilities that deliver on the vision for the product - Collaborate with the UM growth team and support a smooth sales delivery process that results in achievement of targeted growth expectations - Collaborate with the CX team to create a seamless, integrated, and consistent user experience - Actively manage the client experience to deliver on implementation milestones, manage client support requests and expectations and monitor client successful use of the product WHAT YOU'LL NEED - Bachelor of Science in Nursing (BSN) or equivalent (with RN licensure) - 8+ years of clinical experience in acute care setting - 2+ years of experience in utilization management - Knowledge and understanding of Utilization Management, Quality Management, Care Management, and/or Chronic Condition Management within hospital systems, post-acute providers, and/or payers. - Demonstrates an understanding of evolving reimbursement models, including commercial payers, Medicaid, and Medicare. - Demonstrates an understanding of CMS and payer regulations as it pertains to patient status and care management - Works effectively on a multidisciplinary team. - Demonstrates flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information with internal and external clients - Ability to work remotely, effectively, and efficiently - Proven history of collaborative, team-focused approach - Excellent oral and written communication skills - Ability to travel 20-50% of the time, to domestic locations for client or business meets. Preferred Requirements: - Experience leading a Utilization Management team in an acute care setting - Active and current Utilization and/or Case Management Certification - 2-3 years’ experience with MCG and/or InterQual products and services. - Experience in the software training and education for health-care related products preferred - Knowledge of core software applications including google, excel, power point ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Role Description The Solution Adoption Consultant serves as the primary client-facing consultant for Waystar solution configuration, workflow design, and implementation execution during the implementation lifecycle. This role partners directly with health systems and hospital organizations to support the adoption and optimization of patient financial workflows and technology solutions. The ideal candidate brings strong patient financial experience within healthcare systems or hospitals, including an understanding of operational and technical workflows that support patient payments, reimbursement, reconciliation, cash management, and financial system integration. - Serve as the Subject Matter Expert (SME) for Waystar solution implementations supporting patient financial operations within healthcare systems and hospitals. - Lead implementation and workflow design discussions focused on patient payment operations, reconciliation processes, cash management activities, financial posting workflows, merchant onboarding, and healthcare financial system integrations. - Partner with hospital and health system stakeholders across Patient Financial Services (PFS), revenue cycle, treasury, accounting, and IT departments to ensure successful implementation and adoption of Waystar solutions. - Consult with clients on operational and technical workflows related to payment processing, healthcare financial transactions, general ledger integration, API connectivity, and data exchange processes. - Support integration design, testing, validation, and issue resolution activities between Waystar solutions and client healthcare systems, including EMR and ERP platforms. - Establish trusted relationships with client project teams, executive stakeholders, operational leaders, and technical resources throughout the implementation lifecycle. - Clearly communicate implementation risks, dependencies, challenges, and recommended solutions while driving collaborative problem solving across internal and client teams. - Develop and communicate a clear vision of customer success and regularly provide status updates to key stakeholders and leadership teams. - Drive workflow optimization and adoption best practices that improve operational efficiency, financial visibility, and patient financial engagement outcomes. - Manage multiple projects and priorities simultaneously while meeting implementation timelines and customer satisfaction goals. Qualifications - Experience working with Epic, Cerner, or other healthcare EMR platforms, including payment and financial workflow integrations preferred. - Knowledge of healthcare revenue cycle management (RCM) operations, including Patient Financial Services (PFS), payment posting, reconciliation, billing, and collections workflows. - Experience with patient payment platforms, payment processing operations, merchant onboarding, and healthcare financial transaction management. - Understanding of healthcare financial integrations, APIs, HL7/FHIR interfaces, and data exchange methodologies. - Familiarity with healthcare ERP, general ledger, treasury, or cash management systems and related reconciliation workflows. - Experience supporting integrations between EMR, payment, and financial systems within hospital or health system environments. - Knowledge of healthcare reimbursement methodologies, payer workflows, remittance processes, and financial reporting requirements. - Understanding of healthcare code sets, transaction standards, and HIPAA compliance requirements related to healthcare financial data exchange. - Experience working with large health systems or multi-facility hospital organizations preferred. Benefits - Competitive total rewards (base salary + bonus, if applicable). - Customizable benefits package (3 medical plans with Health Saving Account company match). - Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. - Flexible time off for exempt team members + 13 paid holidays. - Paid parental leave (including maternity + paternity leave). - Education assistance opportunities and free LinkedIn Learning access. - Free mental health and family planning programs, including adoption assistance and fertility support. - 401(K) program with company match. - Pet insurance. - Employee resource groups.

Role Description The IT Support Engineer is the first point of contact for employees seeking technical support as the Tier 1 of support. This role focuses on triage, basic troubleshooting, and ticket routing to ensure timely and effective resolution in line with Service Level Agreements (SLAs). - Serve as the initial point of contact for all IT support requests via Jira Service Management tickets, calls, and email requests. - Participate in an on-call rotation supporting our nationally dispersed employees outside of office hours. - Provide timely communication and resolution in adherence to service level agreements. - Accurately capture and document issue details, symptoms, and all troubleshooting steps taken in the corresponding Jira ticket. - Perform basic troubleshooting for hardware, software, account access, and connectivity issues among others. - Resolve common requests independently (e.g., password resets, access requests, software installs, driver updates, M365 issues). - Route complex tickets to Tier 2 or specialized support teams with documented triage and troubleshooting steps taken before escalation. - Monitor open tickets and proactively update users on progress. - Deliver excellent customer service by setting clear expectations, communicating effectively, and following up with end users. - Follow established workflows, knowledge base articles, and escalation procedures. Qualifications - Strong communication and customer service skills. - Familiarity with Jira Service Management (or similar ticketing systems) and Microsoft 365 Products. - Basic knowledge of operating systems, productivity software, networking, and account management. - Ability to work in a collaborative environment optimistically and with a willingness to learn. - Detail-oriented with strong organizational and problem-solving skills. Benefits - Competitive total rewards (base salary + bonus, if applicable). - Customizable benefits package (3 medical plans with Health Saving Account company match). - Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. - Flexible time off for exempt team members + 13 paid holidays. - Paid parental leave (including maternity + paternity leave). - Education assistance opportunities and free LinkedIn Learning access. - Free mental health and family planning programs, including adoption assistance and fertility support. - 401(K) program with company match. - Pet insurance. - Employee resource groups. Company Description Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. - Trusted by 1M+ providers, 1K+ hospitals and health systems, and connected to over 5K commercial and Medicaid/Medicare payers. - Committed to living out organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. - Products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. - Supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans.

Role Description Waystar is seeking a smart and creative Product Manager with hands-on experience in the financial and operational challenges facing the healthcare provider market. The ideal candidate will understand the significant flaws that exist in revenue cycle and have a passion for solving those problems through predictive analytic-based products and workflow solutions. As Product Manager, you will be responsible for the complete product lifecycle of Waystar’s revenue cycle solutions, defining market requirements and packaging the features into product releases. This professional self-starter will report to a Director, Product Management and work closely with key stakeholders in data science, sales, marketing, user experience, development, and operations. What You'll Do - Analyzing various product inputs, customer requirements, designing solution architectures and developing the business case for new product development - Preparing software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team) - Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors to define new opportunities - Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues - Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains - Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment - Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality - Assisting your Director of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision - Working with your Director of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases Qualifications - You know how to execute and like to roll up your sleeves to get things done - You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion - An understanding of healthcare revenue cycle workflows and how software can simplify healthcare payments; with experience obtained either through direct experience in a healthcare setting or an RCM focused HIT company - Provided leadership on a team that designed, built, or used revenue cycle workflow solutions - Organizing market research including analyzing customer segments and industry trends - Possess robust technical fundamentals, especially when it comes to building software - Problem solving skills; able to analyze a problem and design creative solutions - Attention to detail; extraordinary eye for usability and the customer experience - Excellent written communication skills; able to succinctly convey complex ideas through the written word - Experience writing and refining user stories with engineering teams - Great people skills; able to facilitate, negotiate and persuade stakeholders - Flexible and agile; able to rapidly adapt to changing situations and inputs - College Degree required; Business or Computer Science degree preferred - Preferred experience using Jira or similar feature and user story software Benefits - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays - Flexible time off for our exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups

Role Description The Business Analyst in Information Systems & Infrastructure Operations plays a critical role in enabling successful execution of internal business initiatives and PMO-led work. This role partners closely with business stakeholders, project managers, and technical teams to translate complex business needs into clear, actionable requirements that drive predictable delivery. The Business Analyst operates within the PMO and Operations model, supporting intake, discovery, prioritization, and lifecycle coordination of internal business initiatives, ensuring alignment to business value and organizational priorities. Success in this role requires a proactive, detail-oriented professional who is highly organized, comfortable managing multiple initiatives, and motivated to continuously improve how work gets done. Qualifications - 5+ years of experience as a Business Analyst or similar role supporting internal systems or technical teams. - Proven experience writing clear, detailed, and implementation-ready requirements. - Strong ability to partner with engineering teams and translate technical concepts for business stakeholders. - Demonstrated experience supporting projects or initiatives within a PMO or structured delivery model with strong organization and follow-through. - Exceptional attention to detail and ability to manage multiple priorities simultaneously in a fast-paced, cross-functional environment. - Strong written and verbal communication skills, including the ability to produce polished, executive-ready documentation. - Self-starter with a proactive mindset and strong ownership of deliverables to proactively drive work forward. Requirements - Experience supporting Corporate Systems, Salesforce, or enterprise platform implementations. - Familiarity with Agile, Scrum, or hybrid delivery models. - Experience supporting intake processes, backlog grooming, and prioritization frameworks. - Exposure to data analysis or reporting tools for validation and insight generation. - Healthcare or regulated-industry experience is a plus. - Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent experience. Benefits - Competitive total rewards (base salary + bonus, if applicable). - Customizable benefits package (3 medical plans with Health Saving Account company match). - Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. - Flexible time off for exempt team members + 13 paid holidays. - Paid parental leave (including maternity + paternity leave). - Education assistance opportunities and free LinkedIn Learning access. - Free mental health and family planning programs, including adoption assistance and fertility support. - 401(K) program with company match. - Pet insurance. - Employee resource groups.

Role Description This role is responsible for assisting our clients with the end to end process of completing enrollments in order to submit and receive electronic EDI transactions. What You'll Do - Acquire in-depth knowledge and understanding of the entire enrollment process - Facilitate the enrollment process for our complex/strategic accounts during the Implementation process - Understand customer needs and be able to proactively identify potential enrollment issues based on this information - Track and follow-up with clients, payers and intermediaries to ensure timely completion of all enrollments - Facilitate resolution of payer approvals and denials - Prioritize multiple tasks and projects under aggressive time constraints - Perform other duties and/or projects as assigned by management within the area of responsibility and control Qualifications - About Waystar Benefits - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays - Flexible time off for exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Company Description Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

Role Description We are seeking an experienced and driven Sr. Software Engineer Manager to lead a high-performing team of software engineers and QA professionals. In this role, you will own delivery, quality, and the growth of your team while partnering closely with product and technology leadership to build the award-winning products we offer our clients. Our Engineering Managers are hands-on technical leaders who bring both strategic vision and the willingness to dig into the details alongside their team. - Lead the day-to-day execution and operations of an engineering team, ensuring high-quality delivery, strong ownership, and predictable outcomes. - Manage and support team members through all aspects of people leadership, including performance management, career development, and feedback. - Partner closely with Product and Design to define priorities, shape roadmaps, and deliver customer-centric solutions aligned to business goals. - Own delivery outcomes for your team—balancing speed, quality, and sustainability while managing dependencies and risks. - Coach and develop engineers and technical leads, helping them grow both technically and professionally. - Provide technical leadership by guiding architectural decisions, promoting sound engineering practices, and supporting design discussions across services and systems. - Foster a culture of accountability, continuous improvement, and operational excellence within the team. - Collaborate with peer engineering managers and cross-functional stakeholders to align on priorities and drive cohesive, scalable solutions. - Champion modern engineering practices, including cloud-native development, observability, and automated testing. - Ensure systems are reliable, scalable, and well-instrumented, with strong focus on performance and operational visibility. - Support and evolve team processes, including Agile ceremonies, planning, and delivery practices. - Empower Lead Engineers to mentor others, scale knowledge, and elevate technical execution across the team. Qualifications - 10+ years of experience building and delivering software, with strong background in modern web applications and distributed systems. - 5+ years of experience leading engineering teams, including direct people management responsibilities. - Deep experience with cloud-native architectures and building scalable, resilient services. - Strong experience with backend and API-driven systems (e.g., REST, GraphQL, event-driven architectures). - Experience working with modern frontend technologies (e.g., TypeScript-based frameworks). - Hands-on experience with technologies such as Java/Spring, relational databases (e.g., Postgres), and distributed systems tools (e.g., Kafka, Redis). - Experience deploying and operating applications in cloud environments (preferably AWS), including containerization and orchestration (Docker, Kubernetes). - Familiarity with infrastructure as code and deployment tooling (e.g., Helm, Argo, Ansible). - Experience with observability and monitoring tools (e.g., Prometheus, Grafana, OpenTelemetry). - Strong understanding of CI/CD practices and automated testing strategies. - Excellent communication skills with the ability to influence across technical and non-technical stakeholders. - Ability to thrive in a fast-paced, evolving environment and drive clarity amid ambiguity. - Proven ability to hire, grow, and retain high-performing engineering teams. - Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience. Preferred Skills - Experience building and operating SaaS platforms at scale. - Familiarity with secure application design, identity, and access management (e.g., Okta). - Experience with modern UI frameworks (Vue.js preferred). - Background in healthcare technology, data platforms, or revenue cycle management. - Experience leading teams working with event-driven architectures and microservices. Benefits - Competitive total rewards (base salary + bonus, if applicable). - Customizable benefits package (3 medical plans with Health Saving Account company match). - Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. - Flexible time off for our exempt team members + 13 paid holidays. - Paid parental leave (including maternity + paternity leave). - Education assistance opportunities and free LinkedIn Learning access. - Free mental health and family planning programs, including adoption assistance and fertility support. - 401(K) program with company match. - Pet insurance. - Employee resource groups.

ABOUT THIS POSITION We are looking for a Revenue Integrity DRG Auditor who has a comprehensive understanding of hospital Revenue Cycle Management. Significant experience in the following areas: hospital inpatient coding, DRG assignment, charge capture, and hospital reimbursement methodologies. The candidate must have experience with using excel and performing financial analysis reviews. The ideal candidate for this position can approach problem-solving challenges independently, possess leadership experience, strong attention to detail, can provide outstanding customer service and enjoys working in a fast-paced, collaborative and team-based environment. WHAT YOU'LL DO - Achieve and maintain assigned client financial performance goals - Validate code and DRG assignment and supporting clinical documentation based on physician documentation, UHDDS guidelines and official coding guidelines using proprietary technology and medical records - Assist in prediction enhancements to increase verification rates WHAT YOU'LL NEED - Self-sufficient with strong analytical and research skills - In depth knowledge related to coding hospital inpatient record types, clinical documentation, payer reimbursement methodology, medical necessity criteria, billing requirements and applicable industry based standards - Remain current on ICD and CPT/ HCPC coding requirements - Proficient with Microsoft Office products and possess the ability to work effectively with computerized programs and databases - Ability to communicate effectively - Demonstrate independent judgment, discretion, and decision making abilities - Self-motivated, hardworking individual with a high attention to detail - Excellent organization skills Experience - 3+ years of inpatient auditing/coding experience with ICD and CPT/HCPCS - Experience working within the hospital environment preferred - Experience in MS-DRG validation, APR-DRG validation and clinical validation - Experience related to PSI, HAC, and other quality metrics is a plus Education/Certification - CCS, CPC, RHIT, RHIA, CDIP, CCDS or other coding/clinical certifications, credentials, or expertise preferred ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Role Description We are looking for a talented and driven Sr. Site Reliability Engineering (SRE) to support our engineering team, which manages the infrastructure and services that power our Waystar products. This role is ideal for an experienced engineer who thrives in data-intensive environments and is passionate about building reliable, scalable systems that ensure data integrity, availability, and performance. As an SRE Specialist, you’ll work closely with engineering, product, and data teams to ensure our data licensing platforms are resilient, observable, and continuously improving. What You'll Do - System Reliability & Performance: - Design and implement reliability solutions for data ingestion, processing, and delivery pipelines. - Define and maintain SLIs/SLOs for data licensing services and manage error budgets. - Build automation for deployment, monitoring, and incident response. - Observability & Monitoring: - Enhance system observability through metrics, logging, and tracing. - Develop and maintain dashboards and alerts to proactively detect and resolve issues. - Incident Response & Postmortems: - Participate in on-call rotations and lead incident response efforts. - Conduct root cause analysis and drive post-incident improvements. - Maintain runbooks and operational documentation. - Collaboration & Continuous Improvement: - Partner with software and data engineers to embed reliability into system design. - Contribute to blameless postmortems and reliability reviews. - Share knowledge and mentor junior team members. Qualifications - 7+ years of experience in SRE, DevOps, or infrastructure engineering. - Strong understanding of cloud platforms (AWS, GCP, or Azure), container orchestration (Kubernetes), and infrastructure-as-code (Terraform, CloudFormation). - Experience with observability tools (e.g., Prometheus, Grafana, Splunk) and CI/CD pipelines. - Familiarity with data platforms, ETL pipelines, and distributed systems. - Excellent problem-solving and communication skills. - Experience with Python, Powershell, and other similar languages. - Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions. - Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation. - Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation. Preferred Qualifications - Experience with data licensing, data governance, or data compliance frameworks. - Exposure to data pipeline tools (e.g., Apache Airflow, Kafka, Spark). - Familiarity with regulatory requirements related to data usage and distribution. Benefits - Competitive total rewards (base salary + bonus, if applicable). - Customizable benefits package (3 medical plans with Health Saving Account company match). - Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. - Flexible time off for our exempt team members + 13 paid holidays. - Paid parental leave (including maternity + paternity leave). - Education assistance opportunities and free LinkedIn Learning access. - Free mental health and family planning programs, including adoption assistance and fertility support. - 401(K) program with company match. - Pet insurance. - Employee resource groups. Company Description Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.