Waystar

Role Description This representative is responsible for supporting the EDI enrollment processes for the majority of our clients. This role is critical in managing a queue of technical enrollment cases to ensure timely resolution and maintain a high level of communication standards. The role requires completion of both technical & administrative tasks and frontline client communication. - Manage and prioritize a dynamic queue of cases, ensuring service level agreements (SLAs) are met. - Documentation of case details, progress tracking and communication updates. - Support frontline enrollment processes by processing enrollment requests, working with payers, and assisting clients directly. - Serve as main point of contact for client base, participate in regular client and payer facing calls and email interactions. - Generate, monitor and routinely follow up on EDI enrollments to ensure resolution. - Apply critical thinking, logical reasoning and root cause analysis to analyze enrollment issues and develop effective solutions. - Clearly communicate complex enrollment concepts concisely to payers, providers and internal stakeholders. - Routinely meet or exceed all key performance indicators (KPI’s), QA goals and SLA’s. Qualifications - Proficiencies in Microsoft Office software including Outlook, Excel and Word. - Proficiency in manipulating PDFs with Adobe or similar PDF editing program. - Clear and effective communication including excellent verbal and written skills. - Demonstrated attention to detail and organizational work habits. - Ability to meet deadlines with a strong sense of urgency. - Ability to prioritize competing tasks under aggressive time constraints. - Self-motivated with the ability to multitask and work independently as well as in a team setting. - Ability to effectively build and maintain professional relationships with clientele. Requirements - Experience in provider/payer EDI enrollment revenue cycle management or Healthcare IT. - 2+ years of experience in technical support, case management or operational role. - Proficiency with Salesforce or similar CRM platform. - Familiarity with case management best practices and workflows. Benefits - Competitive total rewards (base salary + bonus, if applicable). - Customizable benefits package (3 medical plans with Health Saving Account company match). - Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. - Flexible time off for exempt team members + 13 paid holidays. - Paid parental leave (including maternity + paternity leave). - Education assistance opportunities and free LinkedIn Learning access. - Free mental health and family planning programs, including adoption assistance and fertility support. - 401(K) program with company match. - Pet insurance. - Employee resource groups.

Role Description Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls. What You'll Do - Provide expert-level technical support for Waystar's products and services to internal and external clients via phone, email, and ticketing system. - Diagnose, troubleshoot, and resolve complex technical issues related to functionalities, integrations, performance, and data management. - Collaborate closely with engineering, product management, and development teams to identify root causes of issues and propose solutions or enhancements. - Document technical issues, resolutions, and best practices in our knowledge base for future reference and continuous improvement. - Assist clients with configuration, optimization, and migration strategies. - Conduct proactive monitoring of services and infrastructure to identify potential problems before they impact clients. - Participate in on-call rotations to provide after-hours support as needed. - Train and mentor junior support staff on topics and best practices. - Stay up-to-date with the latest AWS features, services, and industry best practices. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. - 3+ years of experience in a technical support or system administration role, specifically with AWS. - Strong understanding of AWS concepts, including buckets, objects, access control, versioning, lifecycle policies, and replication. - Proficiency in troubleshooting and debugging issues, including API errors, performance bottlenecks, and access problems. - Experience with AWS CLI, SDKs, and other tools for interacting with the product. - Familiarity with cloud security best practices and compliance requirements for data storage. - Excellent problem-solving skills and the ability to analyze complex technical information. - Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly to diverse audiences. - Ability to work independently and as part of a team in a fast-paced environment. - AWS Certified Solutions Architect – Associate or AWS Certified Developer – Associate certification is a plus. - Experience with scripting languages (e.g., Python, Bash) for automation and data analysis is desirable. Benefits - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. - Flexible time off for exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Company Description Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012.

Role Description We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar’s most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency. - Answer incoming calls and/or web cases from our most strategic clients. - Make outbound calls as needed to clients to resolve support cases. - Respond to case comments from our web portal to support our clients. - Document support cases thoroughly, showing research steps and resolution. - Identify client concerns and engage appropriate internal resources to ensure timely resolution. - Use resources to resolve issues in a timely and self-sufficient manner. - Communicate well within department and with other departments. - Strive to meet and exceed individual, and team, goals and metrics. - Abide by phone schedule to ensure enough coverage for our clients. - Demonstrate professionalism in communicating with clients both written and verbally. - Perform other duties and/or projects as assigned by management within the area of responsibility and control. Qualifications - 4-year bachelor’s degree preferred. - Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. - Exceptional client service skills. - Technically savvy with excellent troubleshooting and analytical skills. - Working knowledge of EDI files is a bonus. - Demonstrated knowledge of Microsoft applications (Outlook, Word, Excel). - Acts as a self-starter and uses critical thinking skills regularly. - Professional, effective, and clear communication skills. - Comfortable with de-escalating client issues and temperament. - Team Player – You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees. Benefits - Competitive total rewards (base salary + bonus, if applicable). - Customizable benefits package (3 medical plans with Health Saving Account company match). - Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. - Flexible time off for our exempt team members + 13 paid holidays. - Paid parental leave (including maternity + paternity leave). - Education assistance opportunities and free LinkedIn Learning access. - Free mental health and family planning programs, including adoption assistance and fertility support. - 401(K) program with company match. - Pet insurance. - Employee resource groups. Company Description Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

Role Description The Manager – Enrollment role reports to our Director of Enrollment and has responsibility for leading a team of enrollment specialists and coordinators. The team is accountable for managing a large volume of transactions to on-board new and existing clients with high quality and client satisfaction. What You'll Do - Manages the daily operations of the department - Maintain quality control process to ensure every enrollment is completed in a timely and high quality manner - Works with key clients and helps resolve escalated situations - Selects, trains, motivates, supervises, and evaluates the work performance of staff - Analyzes and forecasts staffing requirements - Develops and maintains metrics to manage work queues and track work assignments - Performs other duties as assigned by manager Qualifications - Bachelor degree is a must - 3 years of relevant experience with enrollment process - Leadership experience, leading a team or project teams - Significant relationship skills for interfacing with clients, Senior Staff, ZirMed Associates and Payers - Track record of creating an energized and empowered team Benefits - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays - Flexible time off for exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Company Description Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans.

Role Description Join our team at Waystar! We’re looking for an Inpatient Coding & Clinical Data Specialist to help drive coding accuracy, data integrity, and product innovation. In this role, you’ll partner across Product, Clinical, Data Science, and Customer Success teams—and work directly with clients—to improve coding quality, enhance workflows, and shape healthcare technology solutions. What You'll Do - Conduct inpatient coding & documentation audits to ensure accuracy and compliance - Analyze clinical and coding data to identify trends and improvement opportunities - Perform medical record reviews and deliver clear, actionable insights - Partner with clients to provide feedback, education, and best practice guidance - Serve as a coding SME supporting product development and innovation - Collaborate with Data Science and Product teams to enhance performance and insights - Stay current on coding guidelines and industry trends Qualifications - CCS, CIC and/or CDIP required (CCDS preferred) - 3–5+ years of inpatient coding experience - Strong audit, data analysis, and client-facing experience - Ability to translate complex coding concepts into clear insights - Strong understanding of coding regulations, documentation guidelines, and industry trends - Experience working cross-functionally; healthcare tech experience is a plus Benefits - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays - Flexible time off for exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Company Description Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans.

Role Description We are looking for a Market Development Representative who will partner with sales and marketing stakeholders in a high-volume, lead management environment. This position is responsible for attaining activity-based metrics and qualifying new business to meet sales goals as well as improving the quality and quantity of our Account/Contact information. The ideal candidate will work diligently to qualify/disqualify leads, meet/exceed response times while providing consistent follow-up, and maintain attention to detail when working within our leads universe. - Convert Leads into Contacts, Accounts, and Opportunities - Keep up with daily activity such as handling inbound calls, creating decision-maker contacts, and BANT qualification of inquiries - Maintain best practices for finding, updating, and communicating accurate Account and Contact information to be used for prospecting and targeting efforts - Support sales team in prospecting efforts by strengthening data quality within Waystar’s sales database - Maintain an in-depth knowledge and understanding of Waystar solutions; understand and identify opportunities for prospects/clients - All other duties and responsibilities as assigned Qualifications - You live our values with a positive attitude and respect for others - Self-motivated, results-oriented individual with strong leadership, interpersonal and presentation skills - Problem resolution skills, strong initiative and ability to create and improve processes - Ability to self-manage projects and follow-through to completion - Ability to thrive in a fast-paced, ambitious environment - Ability to learn technical aspects of Waystar solutions - You’re comfortable in a fast-paced environment, enjoy working cross-functionally, want to leave a stamp on the organization, and are the type of person who gets things done - You have excellent written and verbal communication skills, with proficiency in Microsoft Office and PowerPoint - You are detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies - You are highly organized with the ability to prioritize and execute many concurrent tasks - Bachelor's degree or equivalent experience in business, marketing, or sales - Excellent organization with strong business acumen who takes the initiative and can work independently or within a team to achieve established goals Benefits - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays - Flexible time off for our exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups

Role Description As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful – day in and day out. - Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat. - Be a problem-solver that seeks to understand the heart of each client’s issue. You are technically savvy and a thorough troubleshooter. - Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication. - Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction. Qualifications - Honesty and integrity – always doing the right thing for our clients. - Passion for service and a dedication to client satisfaction. - A curious nature that seeks to understand the root of the issue. - Focused on delivering on our promises. - Willing to do whatever it takes to always bring our best work. - Unafraid to move with speed and efficiency to make things happen. - A joyful and optimistic attitude that spreads positivity to our team, clients, and our community. Requirements - Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04) - Bonus Points (highly valued, but not required). - Prior use of Salesforce or another customer relationship management software - Bonus Points (highly valued, but not required). - Bachelor’s Degree - Bonus Points (highly valued, but not required). Benefits - Competitive total rewards (base salary + bonus, if applicable). - Customizable benefits package (3 medical plans with Health Saving Account company match). - Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. - Flexible time off for our exempt team members + 13 paid holidays. - Paid parental leave (including maternity + paternity leave). - Education assistance opportunities and free LinkedIn Learning access. - Free mental health and family planning programs, including adoption assistance and fertility support. - 401(K) program with company match. - Pet insurance. - Employee resource groups. Company Description Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. - Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. - Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. - For more information, visit waystar.com or follow @Waystar on Twitter.

ABOUT THIS POSITION The Data Science focus specializes in extracting insights and solving complex problems using advanced statistical analysis, machine learning, and predictive modeling. Collects, cleans and analyses large datasets to uncover patterns and make data-driven decisions. Responsibilities include developing algorithms, building predictive models, and communicating findings through data visualization. This role often requires a PhD in a statistics field. This job family is in the professional level category and works independently with flexibility and authority over daily work priorities. Incumbents in this job level category may provide work direction to other employees but would not typically have the authority to discipline or reward other employees. There are different levels available that provide clarity on contribution expectations based on knowledge, application, problem solving, and collaboration. WHAT YOU'LL DO * Clean, transform, and analyze large, complex datasets to identify trends, patterns, and insights relevant to business objectives. * Assist in the development and implementation of statistical models, machine learning algorithms, and predictive analytics solutions. * Prepare and present findings and recommendations to technical and non-technical stakeholders in a clear and concise manner. * Collaborate with engineering, product, and business teams to understand data needs and translate them into actionable data science initiatives. * Develop and maintain data visualizations and dashboards to monitor key performance indicators and track model performance. * Participate in code reviews and contribute to maintaining high-quality, well-documented data science code. * Stay up-to-date with the latest advancements in data science, machine learning, and artificial intelligence. * Support data governance and data quality initiatives. WHAT YOU'LL NEED * Bachelor's degree in Computer Science, Statistics, Mathematics, Economics, or a related quantitative field. Master's degree preferred. * 1-3 years of professional experience in a data science, data analysis, or analytical role. * Proficiency in Python or R for data analysis and statistical modeling. * Strong understanding of statistical concepts, hypothesis testing, and experimental design. * Experience with SQL for data extraction and manipulation. * Familiarity with machine learning algorithms (e.g., regression, classification, clustering) and their applications. * Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn). * Excellent problem-solving skills and a strong analytical mindset. * Ability to communicate complex data findings effectively to diverse audiences. * Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and big data technologies (e.g., Spark) is a plus. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Role Description The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The ideal candidate understands the importance of professionalism when working with high profile clients and partners and can prioritize in order to complete tasks with the needed sense of urgency. - Provides analytical support through the analysis and interpretation of data - Provides overall support needs for defined set of strategic clients and partners - Serves as an escalated point of contact for defined set of strategic clients and partners - Provides analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources - Builds positive, long lasting rapport with defined set of strategic clients and partners - Provides industry or company knowledge and expertise as appropriate - Identifies opportunities for improvement as it relates to how strategic clients and partners use Waystar solutions; consults on Waystar best practices - Works cross-functionally to achieve long term solutions to strategic client and partner issues or requests - Sometimes travels onsite to visit assigned strategic clients and partners - Provides ongoing training to the defined set of strategic clients and partners on Waystar solutions and educates on available resources - Acts as pro-team member and SME (Subject Matter Expert) for Waystar products and applications - Leads strategic client and partner conference calls related to open case reports, training needs, complex account customizations and/or escalated issues - Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners - Develops, prepares and analyzes reports for management review, and presents to various levels of management - Performs miscellaneous job-related duties as assigned by Client Success leadership Qualifications - 4-year bachelor's Degree is required - Experience working in healthcare, whether it be medical billing, coding, administration, etc. is preferred - Experience building and managing relationships, including interacting with all levels of management (both internally and client-facing) - Exceptional client service skills - Technically savvy with excellent troubleshooting and analytical skills - Ability to execute and prioritize a large number of tasks in a fast-paced environment - Working knowledge of EDI files is preferred - Strong sense of urgency - Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word - Possess process and change management skills - Ability to work independently and to participate in cross-functional teams - Self-starter/critical thinker - Self-accountable - Professional, effective, and clear communication skills (written and oral) - Strong conflict resolution skills - Focused - Waystar employees have an obsessive zeal about people and innovative solutions - Efficient and accountable for results - Team Player – Able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees Benefits - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays - Flexible time off for exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Company Description Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. - Trusted by 1M+ providers, 1K+ hospitals and health systems - Connected to over 5K commercial and Medicaid/Medicare payers - Deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun - Products have won multiple Best in KLAS® or Category Leader awards since 2010 - Earned multiple #1 rankings from Black Book™ surveys since 2012

ABOUT THIS POSITION The Clinical Product Consultant for Utilization Management is a member of the Customer Success Organization who will provide clinical insight into product development and testing as well have an active role in implementation and delivery of the product, interacting with customer end users and managers. The Consultant will be responsible for ensuring that the complexity of our AI technology is married with the clinical perspective and needs of our clients through data analysis and auditing. They will also be responsible for end user adoption of best practice workflows. We are specifically seeking an experienced Utilization Review Nurse who will serve as an integral contributor in the delivery of AwareUM to our clients. WHAT YOU'LL DO - Collaborate with the product and services teams to execute our strategic plan for AwareUM. - Audit for product accuracy and effectiveness, communicating with product for change as identified - Assess effectiveness of AwareUM technology in creating efficient workflow for UM nurses - Deliver on go-forward product milestones balancing client requests with investment in new capabilities that deliver on the vision for the product - Collaborate with the UM growth team and support a smooth sales delivery process that results in achievement of targeted growth expectations - Collaborate with the CX team to create a seamless, integrated, and consistent user experience - Actively manage the client experience to deliver on implementation milestones, manage client support requests and expectations and monitor client successful use of the product WHAT YOU'LL NEED - Bachelor of Science in Nursing (BSN) or equivalent (with RN licensure) - 8+ years of clinical experience in acute care setting - 2+ years of experience in utilization management - Knowledge and understanding of Utilization Management, Quality Management, Care Management, and/or Chronic Condition Management within hospital systems, post-acute providers, and/or payers. - Demonstrates an understanding of evolving reimbursement models, including commercial payers, Medicaid, and Medicare. - Demonstrates an understanding of CMS and payer regulations as it pertains to patient status and care management - Works effectively on a multidisciplinary team. - Demonstrates flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information with internal and external clients - Ability to work remotely, effectively, and efficiently - Proven history of collaborative, team-focused approach - Excellent oral and written communication skills - Ability to travel 20-50% of the time, to domestic locations for client or business meets. Preferred Requirements: - Experience leading a Utilization Management team in an acute care setting - Active and current Utilization and/or Case Management Certification - 2-3 years’ experience with MCG and/or InterQual products and services. - Experience in the software training and education for health-care related products preferred - Knowledge of core software applications including google, excel, power point ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.