Role Description Estamos buscando um(a) Analista de CX para ser a linha de frente com nossos clientes. Seu trabalho é garantir que cada imobiliária tire o máximo da Lais no dia a dia: entender o problema, resolver com agilidade e identificar padrões que ajudem o produto a melhorar. O que você vai fazer: - Conduzir o atendimento nos principais canais da Lais; - Diagnosticar e resolver problemas técnicos dos clientes; - Mapear recorrências e propor soluções estruturadas para os problemas encontrados; - Apoiar o time de suporte com análises; - Fazer sugestões de melhoria de processos; - Desenvolver materiais que aumentem a eficiência e qualidade dos atendimentos. Qualifications - Curiosidade intelectual e raciocínio lógico para resolver problemas que nem sempre têm um manual; - Comunicação clara, oral e escrita; - Organização e proatividade. Requirements - Conhecimento técnico em CRMs, APIs, integração de sistemas ou bancos de dados; - Experiência no mercado imobiliário; - Experiência com Suporte Técnico; - Familiaridade com IA.

• Strategic Opportunity Mapping: Research and identify new market niches, investment visas, and tax incentives in key regions such as LATAM (Mercosur), the US, and Europe, directly contributing to the global expansion of our clients. • Global Scenario and Risk Analysis: Actively monitor movements of international competitors and geopolitical signals (weak signals) that could affect clients' assets, anticipating challenges and proposing solutions. • Data Intelligence with Generative AI: Implement and optimize research workflows using leading Generative AIs (Copilot, Gemini, ChatGPT) for complex data extraction and intelligent report automation, increasing the efficiency and depth of our analyses. • Strategic Insights Visualization: Develop and maintain dynamic, intuitive dashboards (Advanced Excel, Power BI, Looker Studio), transforming raw data into actionable visual intelligence for leadership and clients. • Accuracy and Reliability: Ensure validation and reliability of sources (IMF, World Bank, Central Banks), resolving discrepancies and safeguarding the integrity of the information that supports our recommendations.

Sr. HRIS Analyst What’s in it for you? Own the HRIS function end‑to‑end in a growing, acquisition‑driven environment. This role offers hands‑on system ownership, influence over HR technology strategy, and exposure to system transitions and integrations. Work & Pay - Remote- must be willing to travel to Tampa occasionally - Salary range: $100,000–$120,000, plus performance bonus - Comprehensive benefits including health, dental, vision, 401(k), and professional development What You’ll Do - Own and optimize the HRIS platform, UKG, Paycom, or Rippling - Support implementations, testing, go‑lives, and ongoing system enhancements - Lead data migration and HRIS onboarding for acquired entities - Manage integrations with payroll, benefits, ATS, and finance systems - Build reports and dashboards for HR, Finance, and leadership What We’re Looking For - 5–7+ years of HRIS or people systems experience - Hands‑on experience with UKG, Paycom, or Rippling - Experience supporting HRIS implementations, migrations, or upgrades - Strong understanding of HR, payroll, and benefits data - Advanced Excel and reporting skills

• Identify emerging trends, technologies, and opportunities for research & development. • Conduct extensive market research and competitive analysis to stay informed about industry best practices and disruptive technologies in sales. • Lead pilot projects to test and evaluate innovative solutions, gathering data and feedback to inform scalable implementations. • Develop and manage Proof of Concepts (PoCs) for innovative sales tools and platforms, assessing their feasibility and potential impact. • Work with stakeholders to define requirements for innovative solutions and translate them into actionable project plans. • Establish key performance indicators (KPIs) to measure the success and ROI of innovation initiatives. • Maintain detailed documentation of research findings, innovation strategies, and project outcomes.