Security Service Specialist
Location
California
Posted
46 days ago
Salary
$27 - $39 / hour
Seniority
Junior
Job Description
Security Service Specialist
Convergint
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service • Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis • Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems • Install projects as necessary • Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking • May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation • Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures • Responsible for primarily performing preventative maintenance for installed systems that are typically less complex • Performs other duties and responsibilities as requested or required.
Job Requirements
- High School/GED or equivalent experience
- 1-3 years relevant Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation
- Developing exceptional customer focus and ability to work under pressure
- Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
- Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions
- Solid mechanical and electrical aptitude
- Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
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