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Boostability is the Global Leader in white-label SMB SEO services.
Partner Account Specialist, CSR 4
Location
Philippines
Posted
35 days ago
Salary
$9 / hour
Seniority
Senior
Job Description
Partner Account Specialist, CSR 4
Boostability
• We’re looking for a Client Success professional who wants to take their career to the next level. • You will be responsible for acting as the primary point of contact between Boostability and specific Agency and Supported Reseller partners. • You will own a dedicated book of business and will support the partner relationship through active troubleshooting, account management, and by demonstrating a strong working knowledge of digital marketing with a particular emphasis on SEO. • Successfully representing Boostability’s products and services as you support the success of digital marketing campaigns with an emphasis on SEO • Practicing proactive retention by ensuring every interaction is handled with the customer and partner experience top of mind • Troubleshooting account and partner level issues successfully, resolving and removing pain points for our customers and partners • Performing regular audits of digital marketing campaign performance and suggesting adjustments as needed to improve campaign performance • Conducting phone and video calls with clients via Zoom Contact Center and Zoom Meetings • Managing the fulfillment of our client’s SEO packages: Periodic appointments, on-site recommendations, and changes, allocation of off-site work, etc. • Providing periodic Client check-ins and reports • Ordering implementation of SEO tasks from our Fulfillment departments
Job Requirements
- Fluent in English (C1/C2 level proficiency) and proficient in writing and grammar
- Minimum of 1 year of hands-on experience with Search Engine Optimization (SEO), including keyword research, content optimization, and familiarity with tools such as Google Analytics and Google Search Console
- 3+ years of customer facing support/account management experience
- Ability to communicate clearly, effectively, and professionally via phone calls, video meetings and email
- Proficient in Google Workspace (Gmail, Drive, Docs, etc.)
- Demonstrated excellent client retention skills by proactively working to retain clients on an interaction-by-interaction basis, resolving client concerns competently and quickly and by demonstrating an ability to work with a point of contact on the partner side to successfully co-own our clients successes
- Positive attitude with a strong sense of ownership and pride in work
- Alignment with Boostability’s core values (“The Boost Way”) and a genuine desire to help clients succeed
- Keeping up a stellar performance by meeting department KPI’s and SLA’s
- Taking initiative and completing assignments from CS Team Lead
Benefits
- This is a contract position, so you will not be eligible for benefits.
- You must be able to work independently and manage your own time.
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