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DIY ideas and printables to help you celebrate life's joyful moments.
Ecommerce Support Specialist
Location
Argentina
Posted
39 days ago
Salary
0
Seniority
Mid Level
Job Description
Ecommerce Support Specialist
Hadley Designs
**Your Role and Responsibilities** As the **Ecommerce Support Specialist**, your main responsibilities will vary depending on your background and strengths. You will be expected to execute tasks in a highly organized, proactive manner, ensuring smooth operations across various functional areas. Your responsibilities may include: - **Customer Support and Order Management**: Assisting with customer inquiries and managing the order process efficiently. - **Account Health Monitoring and Basic Reporting**: Keeping track of accounts and providing basic performance reports. - **Inventory Tracking and Supply Chain Coordination**: Monitoring stock levels and coordinating basic aspects of supply chain management. - **Data Entry, Reconciliation, and System Updates**: Maintaining accurate data and ensuring that systems are up to date. - **Basic Accounting or Finance Support**: Assisting with basic financial tasks such as tracking expenses or processing invoices. - **Maintaining SOPs and Internal Documentation**: Keeping standard operating procedures (SOPs) and documentation current and accessible. - **Executing Assigned Processes**: Ensuring that all processes within your scope are completed accurately, consistently, and without rework, while identifying issues early and proposing solutions. **What Success Looks Like** - Tasks are completed **accurately**, on time, and without needing rework. - **Data, reports, and documentation** are reliable and up to date. - Issues are **surfaced early** with clear context and recommended next steps. - **Small improvements** to processes are made over time, contributing to efficiency. - The team relies on your **consistency**, accuracy, and follow-through.
Job Requirements
- Who You Are**
- Highly Reliable and Detail-Oriented**: You are an operations or administrative support professional who is dependable and focused on precision.
- Process-Driven and Proactive**: You thrive in structured systems, working to keep operations running smoothly with minimal oversight.
- Strong Sense of Ownership**: You take responsibility for your tasks and ensure their completion with a high level of accountability.
- Organized and Effective**: You are organized and calm, able to work efficiently in a remote, fast-moving environment.
- Comfortable Working Remotely**: You can effectively manage your time and responsibilities in a fully remote setting.
- Experience, Tools & Operating Requirements**
- 2+ years of experience** in an administrative, operations, customer support, or similar role.
- Availability**: Ability to work a US-based schedule from 8:00am–5:00pm Central Time.
- Tools Proficiency**: Comfortable using Google Workspace, Slack, ClickUp (or similar task/project management tools), and Loom for short video updates.
- Impeccable Communication**: Strong written and verbal communication skills with a focus on clarity and professionalism.
- Problem-Solving Skills**: Comfortable following structured problem-solving expectations, including identifying issues, providing context, proposing solutions, and escalating when needed.
Benefits
- Why Join Hadley Designs?**
- Ownership and Support**: You will have clear ownership of specific responsibilities within well-defined systems, with strong leadership support.
- Opportunities for Growth**: Potential to grow into broader operations or specialized support roles over time.
- Remote Flexibility**: Enjoy a flexible, remote-first work environment with consistent working hours.
- Be Part of a Growing Company**: Join a fast-growing eCommerce business that is revolutionizing early education with products parents trust and love.
- Apply Today**If you are a dependable support professional who takes pride in execution, enjoys keeping systems running smoothly, and is eager to contribute to the growth of a meaningful brand, we’d love to hear from you. Apply now and help keep Hadley Designs operating at a high level.
- P.S: If you don’t hear from us within 6-8 weeks of your application, please consider that as our decision to move forward with other candidates, but we truly appreciate your interest in Hadley Designs.
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