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Passion for the Mission. Expertise for the Solution.
Project Manager – TAP Operations Lead
Location
Virginia
Posted
47 days ago
Salary
0
Seniority
Senior
Job Description
Project Manager – TAP Operations Lead
Zeiders Enterprises, Inc.
• Lead nationwide TAP operations, including delivery planning, staffing, scheduling, and risk mitigation • Supervise Regional Managers and Site Leads to ensure consistent service execution across 300+ delivery locations • Maintain the VA-approved Staffing Plan and coordinate with HR on recruitment, onboarding, and credentialing • Monitor staff availability, training status, and credential compliance across all regions • Oversee real-time resolution of staffing gaps, delivery issues, and onsite escalations • Support the Project Manager in implementing the Project Management Plan and Quality Control Plan • Coordinate with curriculum and training leads to ensure operational alignment with content and delivery standards • Generate internal performance summaries and escalate issues that impact compliance or quality • Ensure facilitators adhere to VA policies, presentation protocols, and delivery timetables • Provide regular updates and recommendations to the Program Manager and Deputy PM
Job Requirements
- Bachelor’s degree in business, operations management, or related field
- PMP or equivalent industry-recognized Project Management certification (must be maintained throughout the contract)
- 6+ years of experience managing operations on large-scale federal contracts
- 5+ years’ experience managing, staffing, and overseeing geographically dispersed teams.
- Demonstrated success managing remote teams and multi-site service delivery
- Strong organizational and problem-solving skills in a high-tempo environment
- Experience implementing staffing plans and overseeing daily delivery schedules
- Proficiency in Microsoft Office Suite and project management tools
- Ability to travel CONUS/OCONUS up to 25% as required
- Valid passport (or ability to obtain one)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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