• Data-driven analyses to surface new opportunities to differentiate and improve products and user experiences, ensuring consistency across digital products, services, and channels. • Manage and deliver end-to-end digital programs and initiatives, leveraging agile and design-thinking principles to drive sustainable implementation. • Develop digital training and development programs to meet identified needs; run leadership development programs to enable personal transformations on digital. • Conceptualize elements of digital strategy/digital-enabled business change projects. • Develop approaches to programmatically deliver successful digital innovation engagements. • Manage a portfolio of projects while reporting to senior colleagues. • Develop new methods, tools and programs for quality assurance. • Lead developmental initiatives or programs within an area of expertise. • Contribute to the development of budget plans and/or deliver budget plans with guidance from senior teammates. • Lead in detecting and analyzing cybersecurity incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure. • Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals. • Identify the team's individual development needs and plan and implement actions to build professional capabilities. • Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports and hold them accountable for achieving these.

• Leads and mentors team members on essential agile and product mindset tenets including early learning, self-organized teams, cross functionality, customer obsession, outcome focused, incremental delivery and test driven. • Participates in work planning processes to ensure the most important work is aligned to the appropriate team, that work is broken down enough that outcomes can be delivered incrementally. • Owns responsibility for team estimates and on-time delivery • Responsible for the growth and scaling of the team by hiring only high quality team members. • Leads and mentors cross functional team members on building world class products that deliver customer delight and business value • Collaborates with others to design solutions to meet requirements for initiatives involving multiple team applications as well as applications owned by other teams. • Through mentoring and review, takes responsibility for adherence to code, documentation and testing standards. • Is coachable with a focus on continuous improvement for the company, department, team and self. • Tracks performance and delivery metrics while monitoring technical health of the product, informs progress toward delivery goals, and provides support appropriately when needed. • Builds effective teams by ensuring you have the right people and setting clear expectations while balancing communication and soft skills for effective people management • Monitors and evaluates team performance and continuously coach and mentor team members • Sets up your team for operational success by having a sound understanding on the system ecosystem, architecture, technologies and system domains and how these are used to achieve business outcomes. • Is an active participant in on-call escalation and incident management

• Directly manage up to 25 direct reports, as a single execution unit • Partner with multiple Product Managers to plan roadmaps and sprints • Responsible for making tradeoffs between feature work and addressing long term technical debt • Responsible for excellence in software quality, engineering practices and operations. • Lead their team through standard Agile processes, such as backlog management, stand ups, retros, etc • Review and Approve engineering designs and able to set technical direction (in collaboration with a Technical Lead) • Drive cross-org initiatives while leading execution and actively supporting the career growth and development of your direct reports

• Lead, coach, and develop a team of analytics engineers and/or data engineers with a focus on technical excellence, delivery velocity, and collaborative culture. • Ensure on-time delivery of client data integrations by owning enterprise data model standards and maintaining consistent, governed data definitions. • Oversee client data pipelines using modern tooling (dbt, Airflow, Snowflake, AWS, Python) to ensure reliable operation and uptime. • Drive client integration delivery speed by implementing automation, reusable patterns, and clear runbooks to directly optimize client onboarding timelines. • Establish and enforce SLOs/SLAs, instrument critical paths, and drive incident reduction via proactive monitoring, alerting, and post‑incident reviews. • Implement comprehensive data quality and testing frameworks (schema, nullability, referential integrity, reconciliation) and lineage observability. • Collaborate cross‑functionally (Product, Clinical, Data Science, Engineering) to prioritize roadmaps, land measurable outcomes, and manage tradeoffs. • Manage high-volume client integration requests, triaging and prioritizing tickets based on client impact, urgency, and business value while maintaining clear communication on resolution timelines. • Own daily operations rhythm including ticket review, resource allocation, escalation management, and stakeholder updates to ensure client integration commitments are met. • Drive operational metrics and reporting on integration delivery performance, ticket resolution times, and team capacity to identify bottlenecks and improve client outcomes.