Role Description The Technical Support Engineer will provide advanced technical support for end users of our Solumina platform, resolving complex issues and improving system performance. This role requires a deep understanding of business rules, the ability to create test cases in Out-of-the-Box (OOB) environments, and proficiency in SQL queries and Java code errors. Candidates will also collaborate across teams to enhance support processes and ensure continuity of service. - Provide Tier 2 support by troubleshooting and resolving advanced technical issues that Tier 1 escalates, ensuring minimal downtime for users. - Analyze product business rules and create test cases in OOB environments to replicate and diagnose reported issues. - Write basic SQL queries and interpret Java code to identify and resolve database or application-related issues. - Communicate effectively with users, internal teams, and management, offering clear solutions and ensuring customer satisfaction. - Develop and document training materials, test cases, and troubleshooting procedures for complex issues to assist Tier 1 and Tier 2 personnel as well as customers. - Assist in continuous improvement efforts by identifying inefficiencies and proposing enhancements to support workflows and system configurations. - Ensure proper documentation of customer interactions, issue resolutions, and system updates using tools such as Zendesk. - Collaborate with cross-functional teams to address recurring issues and implement solutions that enhance platform reliability and performance. Qualifications - Strong communication skills in English with the ability to explain complex technical concepts clearly and concisely. - Proven ability to identify root causes, create replicable test cases, and execute thorough troubleshooting procedures. - Proficiency in writing and understanding SQL queries and reading Java code for diagnostics. - Familiarity with cloud-based software troubleshooting and prior experience with Zendesk or similar ticketing tools is preferred. - Experience working in or supporting teams in multiple time zones is a plus. - 1 or more years of experience troubleshooting environments utilizing Kubernetes, AWS, and Azure a plus. Requirements - 3-5 years of experience in technical support, with demonstrated exposure to Tier 2 or advanced troubleshooting roles. - High school diploma is required; a degree from a four-year college in a related field is strongly preferred. Benefits - Competitive salary - Yearly Performance Bonuses - Referral Bonuses - Comprehensive Medical/Dental/Vision Plans - Company Paid LTD/STD - Company Paid Life Insurance - HSA/FSA - Unlimited Vacation - 40 hours of sick time per year - Paid Holidays (10 per year) - WFH Equipment Stipend - Internet/WIFI stipend - 401K - company match - Educational Assistance Program - Wellness Program

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe International Sales Operations team supports a large, multi-channel sales organization, driving sales, profit, and business objectives through effective planning, quota setting, pricing, quoting, forecasting, reporting, data analytics, sales process optimization, technology management, training, and compensation administration. We are seeking a CPQ Support & Pricing Analyst to strategically partner with the A/NZ sales team, overseeing the end-to-end pricing and quotation process to ensure timely and accurate quote generation. The successful applicant will work alongside sales to streamline CPQ quote approval by providing enablement, pricing support, and managing the maintenance of Agreements, Contracts & Packages, and Price Lists Job DescriptionScope of Responsibilities/Expectations: - Ensure timely review and approval of A/NZ CPQ quotes, guaranteeing adherence to all pricing policies. - Manage and maintain the integrity of Price Lists, Agreements, Contracts, and Packages essential for accurate and timely quotation generation. - Proactively monitor product portfolio updates (new parts and changes) and execute immediate actions to maintain current and precise pricing data. - Serve as the primary escalation point for the sales team to troubleshoot and resolve CPQ related quoting issues. - Drive continuous improvement by identifying and mitigating process bottlenecks that impact speed to quote. - Deliver 1:1 training on the CPQ tool and quotation process, and develop user guides to enhance the sales team’s experience and system adoption. - Collaborate with IT and relevant stakeholders to test new features or system enhancements. - Perform regular testing of CPQ configurations and updates to ensure pricing accuracy and reliable quote generation. - Develop and maintain reports to support management oversight of CPQ tool and quoting performance. Basic Requirements - Bachelor's degree in Business, Commerce or a related discipline - Demonstrated proficiency in business analytics tools, including Microsoft Excel and Google Sheets (Tableau experience is a plus). - Strong understanding of sales processes and proven proficiency with Salesforce (CPQ a plus). - Excellent written, oral, and presentation communication skills. - Strong analytical and critical thinking skills with proven ability to accurately interpret complex pricing data. - Independent, proactive, and hard working Travel RequirementsNone Relocation ProvidedNone Position TypeExperienced Referral Payment PlanNoEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

• Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem). • Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement. • Participate in real-time customer remediation efforts and live incident resolution. • Act as a customer advocate to ensure timely and accurate issue resolution. • Support enterprise customers with mission-critical systems and real-time data use cases. • Assist with new deployments, configuration guidance, and performance tuning. • Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities. • Contribute to a collaborative, agile, and globally distributed support team.

Role Description Amazon's IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls, and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer-focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. - Provides comprehensive technical support to Amazon Corporate employees worldwide. - Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards. - Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. - Creates and submits detailed contact logs documenting customer interactions that are accurate, thorough, and timely. - Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. - Follow all standard operating procedures (SOP) through the effective use of Knowledge management. - Manage a case count between 15-25 phone/chat/tickets. - Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users. - Assists with activities to triage and escalate any system or network outage to reduce downtime. - Adherence to shift schedules and timeliness are key requirements. - This role requires flexibility to support teams across APAC, EMEA and AMER time zones (24/7 Model), making adaptability in scheduling essential for success. Qualifications - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience. - Experience troubleshooting integrated and interdependent computer systems. - Experience with network troubleshooting and support. Requirements - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications. - Experience in a dynamic environment with a high degree of customer service. Company Description The Global Service Desk serves as your first point of contact for all technical support needs. Our mission is to deliver timely, effective solutions while ensuring a consistent support experience to Amazonians globally.