• Own the day-to-day management of Microsoft and channel partner incentives, partnering closely with 3Cloud Sales to accelerate customer journeys to Microsoft Azure. • Manage a seven-figure annual funding target, proactively aligning, attaching, and maximizing funding across active and future sales opportunities. • Serve as a senior subject matter expert on Microsoft partner programs, advising internal teams and external stakeholders on best practices and optimization strategies. • Lead Microsoft partner system engagement and co-sell motions, ensuring effective connection between 3Cloud sellers and Microsoft and channel field teams. • Support and influence joint GTM execution by providing thought leadership on incentive structures, partner motions, and funding strategy. • Drive sales readiness by enabling awareness, adoption, and execution of partner programs and joint GTM priorities. • Manage and facilitate Rhythm of Business (ROB) engagements with Microsoft and channel field sales leaders to drive brand awareness and uncover new revenue opportunities. • Partner with Alliance leadership to support senior Microsoft and channel relationships, funding mechanisms, and recurring pipeline and performance reviews. • Maintain accurate and timely tracking of programs, funding, and pipeline stages in Salesforce, including follow-ups, documentation, and reporting. • Work directly with clients, Sales, Delivery, and internal project managers to coordinate partner engagement and navigate escalations as needed. • Support and manage key partner and channel relationships in alignment with overall 3Cloud alliance objectives. • Act as a trusted execution partner to the Director of Microsoft Alliance, Cloud Strategy Director, and Alliances leadership across alliance operations and strategic initiatives. • Identify recurring operational challenges and process bottlenecks within alliance execution. • Recommend, implement, and document process improvements to increase efficiency, scalability, and consistency across alliance operations. • Provide guidance and informal mentorship to Alliance Specialists, sharing best practices and raising overall team execution quality.

• Serve as a software expert to clients and internal team members. • Conduct webinars and workshops to demonstrate and provide technical expertise, support and training to clients as it relates to PaxeraHealth applications remotely and on-site. • Create presentations, videos and other training materials as required for webinars, workshops and training sessions. • Interfaces between clients/potential clients and company development team, skillfully forwarding pertinent suggestions and ideas to development for inclusion in future enhancements of software. • Participate in the product development process. • Develop and manage software documentation and technical support content including user manuals video-based tutorials and training tools. • Attend conferences and exhibitions, meet with clients and demonstrate PaxeraHealth medical imaging solutions. • Help with the product setup process as well as provide product presentations to customers and visitors during trade shows. • Work together with technical teams and user groups to solve clients’ problems with available technology including hardware, software, databases and peripherals.

• Serve as a software expert to clients and internal team members. • Conduct webinars and workshops to demonstrate and provide technical expertise, support and training to clients as it relates to PaxeraHealth applications remotely and on-site. • Create presentations, videos and other training materials as required for webinars, workshops and training sessions. • Interfaces between clients/potential clients and company development team, skillfully forwarding pertinent suggestions and ideas to development for inclusion in future enhancements of software. • Participate in the product development process. • Develop and manage software documentation and technical support content including user manuals video-based tutorials and training tools. • Attend conferences and exhibitions, meet with clients and demonstrate PaxeraHealth medical imaging solutions. • Help with the product setup process as well as provide product presentations to customers and visitors during trade shows. • Work together with technical teams and user groups to solve clients’ problems with available technology including hardware, software, databases and peripherals.

• Primary lead between Regional CCA leadership staff, Brand SMEs, CCA Service Operations and internal work groups. • Serve as the SME for the Regional CCA Field Team on a variety of service operations matters including: Emerging EV technologies (i.e. bi-directional charging) and industry trends. • Global dealer network with tools and equipment. • Technician training EV and ICE compliance (STS training improvement). • Battery State of Charge Performance. • Monitor number of vehicles delivered with an open safety or non-compliance recall, recall completion and PDI debit reduction. • Focus point for regional Thermal Runaway Propagation (TRP) alerts. • Implement strategies to support GM and brand-specific programs related to servicing EVs (e.g. battery reman processes and logistics, CCS to NCS charger transition). • Champion ad-hoc service operations projects as determined by leadership. • Responsible for communication of regional performance on service operations metrics. • Implement effective countermeasures to overcome regional headwinds impacting role KPIs. KPIs: NPS, field actions completed on the service lane, and growing our GM technician base.