For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. We are seeking an experienced IAM Analyst to join our IT Security team, in our Worcester, MA office or remote work arrangement This is a full-time, exempt role. POSITION OVERVIEW: The IAM Analyst role will focus on information security controls and Identity & Access Management (IAM) operations. This position is responsible for ensuring effective execution of IAM control standards across the organization, with a strong emphasis on identifying control procedure owners, validating control documentation, and supporting operational teams involved in access provisioning, account administration, and identity governance activities. This role also serves as a key escalation point for the IAM Account Administration team and works closely with cross-functional partners involved in lifecycle management, audit readiness, Azure licensing, and network identity services. IN THIS ROLE, YOU WILL: IAM Controls & Governance - Maintain deep expertise in IAM control standards, frameworks, and regulatory expectations. - Identify and engage appropriate control procedure owners across technology and business areas. - Review IAM control procedures for completeness, accuracy, and compliance. - Partner with Audit and Compliance teams to support internal and external audit activities. - Monitor adherence to IAM governance processes, including control testing and remediation activities. IAM Operational Support & Escalation - Serve as the escalation point for the IAM Account Administration team on complex access or provisioning issues. - Provide guidance on IAM best practices and drive operational process improvements. - Support timely resolution of high-priority incidents impacting identity services or account access. Identity Lifecycle Management Collaborate with the IAM Account Administration team to provide oversight and support in: Privileged Account approval process - Monitor queue to ensure SLAs are met. - Ensure requests comply with established policies and standards. - Ensure SOPs are active and updated Weekly self-audit of administrative work related to privileged accounts - Identify and remediate any errors found - Report on findings - Identify any training needed to reduce errors - Implement process improvement to reduce errors and increase compliance Lifecycle management – privileged accounts - Ensure all steps in the lifecycle are managed in a timely manner and in compliance with Hanver policy & standards. Incident Management & Support - Resolve assigned IAM-related incidents and service request tickets. - Troubleshoot access issues across applications, network resources, and identity systems. - Partners with IT support teams for escalated authorization or authentication issues. Metrics, Reporting & Stakeholder Communication - Maintain governance dashboards and reporting. - Develop operational KPIs and performance metrics. - Communicate process updates, control changes, and governance insights to leadership and stakeholders. WHAT YOU NEED TO APPLY: - 3–5+ years of hands-on IAM experience (engineering, governance, operations, or hybrid). - Strong understanding of IAM control frameworks (e.g., NIST CSF, ISO 27001, SOX, PCI). - Experience with Active Directory, Azure AD/Microsoft Entra ID, and identity provisioning platforms such as OIM or Saviynt. - Familiarity with audit processes, evidence collection, and control documentation. - Strong troubleshooting skills and experience resolving escalated access issues. - Excellent communication and stakeholder engagement skills. - Ability to manage multiple priorities in a fast-paced environment. - Bachelor’s degree in Information Security or related field (or equivalent experience). - Must be eligible to work in the US without requiring sponsorship now or in the future (i.e Lawful Permanent Residence or US Citizen) CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.