Job Description: RADIOLOGY PARTNERS OVERVIEW Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences. Radiology Partners participates in E-verify.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 2. About the job This position is needed to resolve technical issues for customers, ensure timely responses to support tickets, and maintain high standards of customer satisfaction. As a Technical Support Engineer, you'll have the opportunity to grow your technical skills, tackle new challenges each day, and directly impact both customer experience and the efficiency of our support team. You will work in a high-volume environment, where your problem-solving abilities and collaborative spirit will play a vital role in reducing ticket backlogs and upholding our service level agreements. Responsibilities In this role, you’ll: - Troubleshoot and resolve technical issues for Twilio customers via support tickets. - Manage high ticket volumes to ensure timely responses and resolution within SLAs. - Escalate complex incidents to internal teams and collaborate on solutions. - Document troubleshooting steps and customer interactions accurately. - Partner cross-functionally to improve support processes and customer outcomes. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - 2+ years of experience in a technical support environment. - Schedule: ability to work non-standard, on-call rotation weekend and holiday hours. - Experience with troubleshooting customer issues. - Proficient in ticket management, customer service, and documentation. - Strong problem-solving skills and technical aptitude. - Familiarity with APIs, data analysis tools, Zendesk, and Jira. - Demonstrated ability to manage competing priorities in a high-volume environment. - Effective cross-functional collaboration skills. - Excellent written and verbal communication skills. Desired: - Experience supporting communications platforms or SaaS products. - Experience in a rapidly growing or high-change environment. - Previous remote or distributed team experience. - Experience with Looker, Zuora, ServiceNow, and payment processor tools. - Multilingual abilities. Location This role will be remote, and based in Ireland. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Dot Compliance is a leading provider of cloud-based Quality and Compliance management solutions for the life sciences industry. Our SaaS solutions leverage the world’s most innovative cloud technology provider, Salesforce.com. As a young and innovative software company, we aim to dramatically transform how pharma, biotech, and medical device companies manage their quality and compliance processes. We are seeking a Customer Support Engineer to join our North America Customer Support Team in a fully Remote environment. In this pivotal role, you will drive customer satisfaction and support our internal teams as they leverage Dot Compliance to transform their day-to-day quality and compliance operations. You will act as the primary point of contact for customers, guiding them through our solutions and ensuring efficient management of their quality and compliance processes. To excel in this position, you must rapidly acquire a deep understanding of our products and our customers’ needs. You will apply this expertise to provide timely and high-quality support for our customers. Your primary responsibilities include addressing inbound product inquiries and resolving issues for our global customer base. You will empower customers by overseeing hundreds of interactions through portal, email, and phone channels. Collaborating with internal teams such as Professional Services, Customer Success, and DevOps will be essential as you champion and escalate customer issues. If you are passionate about quality and compliance and ready to roll up your sleeves to solve customer problems, this is the role for you Requirements - 2-3 years of experience in a technical B2B support role in the software as a service (SaaS) industry. - Experience with Salesforce, quality management, or compliance is a plus. - Demonstrated strong technical aptitude and problem-solving skills, coupled with a commitment to mastering new technologies and systems and the capacity to think critically under pressure. - Experience working with Salesforce Administration. - Exhibit excellent communication skills, both verbal and written. You can swiftly evaluate a customer’s question or concern and deliver impactful responses and solutions. - Participate in an on-call rotation, including weekends and holidays, as needed. - Deliver strong organizational and time management skills, with the capability to balance competing requests and prioritize effectively. - Exemplify empathy and diplomacy. You consistently prioritize customers and can navigate challenging requests, establish appropriate expectations, and implement effective corrective actions. - Function autonomously and proactively. You are a remarkable self-starter who thrives both independently and collaboratively in a rapidly changing environment. - Embrace curiosity, innovation, and tenacity. You champion customer needs, willing to roll up your sleeves to resolve their problems. A+ if you meet these requirements null

• Serve as the primary SSO and SCIM configuration onboarding point of contact for customers who require assistance. • Resolving customer issues surfaced through zendesk tickets and for certain customers jumping on live zoom calls to work through open issues. • Serve as the primary escalation point for SSO and SCIM issues raised by enterprise customers through Customer Success and Support • Independently troubleshoot access and provisioning discrepancies across three layers: customer-reported context, WorkOS data, and Scribe's backend • Coordinate directly with customers' IT admins (async and synchronously) to gather information, drive investigation, and reach resolution • Schedule and lead live troubleshooting sessions during US business hours for complex or high-priority issues • Partner closely with the WorkOS team to route, escalate, and resolve issues that require vendor involvement • Partner closely with Scribe CS and Support teams to gather context and coordinate customer communication • Build and maintain internal debugging playbooks, known issue documentation, and escalation frameworks that enable the broader CS team to handle L1/L2 issues independently • Identify recurring failure patterns and translate them into actionable product feedback for Engineering