Scribe

• Own net new revenue growth across a book of roughly 50 existing customer accounts • Convert Customer Success Qualified Leads into closed expansion opportunities, while proactively uncovering additional whitespace across your accounts • Run the full sales cycle for expansion deals, from discovery through close • Navigate complex, multi-stakeholder buying groups inside enterprise organizations ranging from 2,500 to 10,000 employees • Close strategic expansion opportunities averaging $150K ACV, with sales cycles typically running four to six months • Apply a structured sales methodology such as MEDDPIC or SPICED to manage complex deals and keep forecasts accurate • Use Salesforce, Gong, and Sigma to manage pipeline and surface account insights, and share what you learn to help improve the expansion motion as we scale

Role Description Scribe's Enterprise customers are some of the world's most recognized organizations, and this role owns their success. You'll carry a portfolio of accounts with 10,000-plus employees, partnering with executive stakeholders to drive adoption, expand usage across business units, and deliver the kind of measurable outcomes that make renewals straightforward. It's a strategic, high-ownership role for someone who builds trust at the C-suite and rolls up their sleeves to make things work at the ground level. What You'll Do - Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion. - Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption. - Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities. - Multithread within accounts, building relationships across end users, champions, and executive sponsors to widen Scribe's footprint across departments and business units. - Partner with Expansion AEs to define and execute account growth strategies, coordinating hand-offs and identifying new use cases with precision. - Bring customer insight back into the business — flagging product gaps, influencing the roadmap, and contributing to the playbooks and enablement programs that scale the Enterprise motion. Qualifications - Has 6 or more years in Enterprise Customer Success at a SaaS or AI company, with a track record of measurable impact on adoption, NRR, or customer satisfaction. - Has owned the full customer lifecycle — implementation through renewal — for large, complex accounts and can speak specifically to what moved the needle. - Equally fluent in a technical workflow conversation with a power user and an ROI conversation with a VP or C-suite sponsor. - Uses data to build value narratives, identify risk early, and influence decisions at the executive level. - Builds process from scratch when there isn't one, and iterates fast when the first version doesn't hold. - Comfortable with up to 25% travel and knows how to make in-person time count. Nice to Have - Direct experience with Fortune 500 or global enterprise accounts at a high-growth SaaS company. - Prior ownership of expansion and renewal metrics including NRR and GRR. - Experience in a product-led growth environment where usage data drives the CS motion. - Background in consulting or change management on large-scale transformation projects. This role is not for you if - Navigating matrixed organizations with stakeholders at every level sounds exhausting rather than interesting. - You do your best work executing a defined playbook rather than building and refining one. - You prefer a reactive, inbound-driven approach to account management over proactive, relationship-led ownership. Location Fully remote. Open to candidates anywhere in the U.S. Compensation Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope. Benefits - Health, dental, and vision insurance for you and your dependents. - Flexible paid time off and company holidays. - 401(k). - Paid parental leave. - Commuter benefits. - Home office stipend.

• Own customer invoicing via Stripe and Rillet • Lead collections process and manage accounts receivable • Own accounts payable and vendor payment processes • Identify and improve broken or slow processes • Drive automation opportunities across billing, collections, and AP • Maintain 99.9% completeness and accuracy on monthly billing • Partner with Sales, Customer Success, Support, RevOps, and Billing Engineering

• Own cloud networking across the engineering organization. • Architect, build, and operate the network foundation that our platform and product teams depend on. • Set the technical direction for cloud networking as we scale. • Design and deploy IPv6-native VPC architecture. • Define the long-term strategy for network connectivity across cloud providers. • Establish standards for cloud networking decisions and raise the networking competency of engineers around you. • Take over the existing network and design its successor — a deliberate, modern architecture.

• Looking for a full stack engineer for our Enterprise Scale team • Responsible for the stability of Scribe’s core functionalities • Collaborate with fellow engineers and user advocates • Contribute to our platform’s overall experience

• Responsible for the stability of Scribe’s core functionalities • Collaborate with fellow engineers and user advocates • Contribute to our platform’s overall experience

• Own the full HubSpot instance — workflows, contact lifecycle stages, lead scoring, list management, and integrations — with clear accountability for whether campaigns launch correctly and data flows cleanly • Audit the current state of HubSpot within your first 30 days, document what's broken or missing, and build the backlog that drives your first 90 days of work • Ensure consistent, reliable lead flow from form submission through HubSpot into Salesforce, with QA built into every campaign launch • Partner with the demand gen manager on campaign execution, the BDR team on sequencing and enrichment plays, and PMM on coordinated campaign launches • Build and own enrichment and signal playbooks using tools like Clay to accelerate BDR outreach and campaign personalization • Identify and close the top gaps in the martech stack, then propose and ship net-new automations the team isn't running yet • Document integrations and processes so the team has clear operational visibility into pipeline performance at all times

• Own and operate Scribe’s global performance marketing program across all performance channels, including Meta, Google, YouTube, TikTok, Reddit, and others, driving measurable, efficient customer growth. • Develop and execute the holistic performance marketing strategy, setting vision, testing priorities, and investment frameworks that align to company-level growth goals. • Define and drive the tactics that brings your strategy to life, using deep expertise and first-principles thinking to identify, prioritize, and scale the channels, approaches, and tactics that will get us to our growth goals. • Own and oversee channel performance and budget pacing, continuously optimizing toward efficiency and return on investment while unlocking new opportunities for growth. • Partner cross-functionally on measurement, forecasting, and modeling, working closely with the marketing analytics, finance, and growth teams to translate company objectives into clear media plans, spend allocations, and growth scenarios that guide decision-making and ensure alignment with business targets. • Build and mentor a high-impact team, developing future leaders and establishing best practices in media buying, measurement, and experimentation.

• Own the field events strategy for Scribe Optimize end-to-end, from building the annual calendar to executing executive roundtables, hosted dinners, and targeted conference activations that generate enterprise pipeline, not just brand presence. • Define which formats, segments, and geographies to prioritize, and build the data to back those decisions, turning the events function into a repeatable, pipeline-generating program. • Design and run the pre- and post-event sales motion in partnership with BDRs and AEs: account targeting, invite strategy, multi-threading playbooks, and follow-up cadences that actually convert. • Build and own pipeline attribution for field events, establishing how Scribe measures whether events are working, and what changes when they're not. • Partner with PMM & Brand and Demand Generation on event content, speaker strategy, and how field programs connect to broader campaign themes for Scribe Optimize.

• As a Senior QA Engineer at Scribe, you will take ownership of quality across our desktop and browser extension platforms. • Partner closely with engineering, product, and design to define and execute testing strategies that scale with our growth. • Shape processes, introduce automation, and bring structure to how we validate across multiple platforms and release channels. • Collaborate with a distributed team based in Serbia.