Dot Compliance

Dot Compliance is a leading provider of cloud-based Quality and Compliance management solutions for the life sciences industry. Our SaaS solutions leverage the world’s most innovative cloud technology provider, Salesforce.com. As a young and innovative software company, we aim to dramatically transform how pharma, biotech, and medical device companies manage their quality and compliance processes. We are seeking a Customer Support Engineer to join our North America Customer Support Team in a fully Remote environment. In this pivotal role, you will drive customer satisfaction and support our internal teams as they leverage Dot Compliance to transform their day-to-day quality and compliance operations. You will act as the primary point of contact for customers, guiding them through our solutions and ensuring efficient management of their quality and compliance processes. To excel in this position, you must rapidly acquire a deep understanding of our products and our customers’ needs. You will apply this expertise to provide timely and high-quality support for our customers. Your primary responsibilities include addressing inbound product inquiries and resolving issues for our global customer base. You will empower customers by overseeing hundreds of interactions through portal, email, and phone channels. Collaborating with internal teams such as Professional Services, Customer Success, and DevOps will be essential as you champion and escalate customer issues. If you are passionate about quality and compliance and ready to roll up your sleeves to solve customer problems, this is the role for you Requirements - 2-3 years of experience in a technical B2B support role in the software as a service (SaaS) industry. - Experience with Salesforce, quality management, or compliance is a plus. - Demonstrated strong technical aptitude and problem-solving skills, coupled with a commitment to mastering new technologies and systems and the capacity to think critically under pressure. - Experience working with Salesforce Administration. - Exhibit excellent communication skills, both verbal and written. You can swiftly evaluate a customer’s question or concern and deliver impactful responses and solutions. - Participate in an on-call rotation, including weekends and holidays, as needed. - Deliver strong organizational and time management skills, with the capability to balance competing requests and prioritize effectively. - Exemplify empathy and diplomacy. You consistently prioritize customers and can navigate challenging requests, establish appropriate expectations, and implement effective corrective actions. - Function autonomously and proactively. You are a remarkable self-starter who thrives both independently and collaboratively in a rapidly changing environment. - Embrace curiosity, innovation, and tenacity. You champion customer needs, willing to roll up your sleeves to resolve their problems. A+ if you meet these requirements null

The Global Vice President of Customer Success is a key member of Dot Compliance’s leadership team, leading our Customer Success organization across North America, EMEA, and APAC. This person will shape and execute our global customer success strategy to drive adoption, satisfaction, retention, and growth across our eQMS platform. We’re looking for a leader who can think strategically while staying close to the day-to-day realities of the team and our customers. The right person brings structure without unnecessary bureaucracy, sees opportunity in complexity, and knows how to turn insights into action that moves the business forward. This role is a strong fit for someone who enjoys building in a dynamic, evolving environment, where openness, transparency, and ownership matter. We want a leader who is comfortable working independently, making thoughtful decisions, and creating alignment across functions and regions. partner closely with Sales, Professional Services, Product, Support, and Marketing to create a connected customer experience and help customers realize meaningful value from Dot Compliance’s solutions. The ideal candidate knows how to balance innovation with scale, using tools, data, and AI to improve efficiency and visibility, while never losing sight of the human side of customer success. Someone who is curious, practical, and people-first, who takes the time to understand what is really happening before jumping in to change it. Duties and Responsibilities Strategic Leadership - Refine and execute a global Customer Success strategy aligned with corporate objectives. - Scale a high-performing global team, including regional leaders, managers, and CSMs. - Maintain a unified customer journey framework, balancing global consistency with regional adaptability. - Champion a customer-first culture across the company. - Connect with the team’s experience on the ground and translate those insights into strategic priorities at the executive level. Customer Success Excellence - Drive customer adoption, satisfaction, and retention through proactive engagement strategies. - Ensure customers achieve measurable business value and ROI from Dot Compliance solutions. - Continuously refine best practices for risk management, health scoring, and renewal execution - Develop and scale Enterprise Customer Success methodologies and playbooks that drive consistent adoption, retention, and expansion across complex, strategic accounts. - Serve as executive sponsor for strategic customer relationships, including escalation management. - Own a personal book of business to stay close to the customer experience. - Balance customer-centric decision making with team advocacy, standing up for the team during difficult times while ensuring customers remain at the heart of our approach. Revenue Growth & Expansion - Partner with Sales and Professional Services to identify and execute upsell, cross-sell, and expansion opportunities with priority focus on enterprise accounts. - Evolve programs to drive adoption of new modules, licenses, and services in a scalable way. - Influence pricing, packaging, and success plans to maximize value and renewal outcomes. - Introduce imaginative, scalable approaches, including the thoughtful use of automation and AI, while preserving the human touch customers and employees value. Operational Excellence - Enhance and monitor KPIs for customer health, NPS, retention, and expansion. - Use automation, AI, and data-driven insights to scale customer success impact. - Ensure technology enables, rather than replaces, authentic human connection with customers and internal teams. Team Development - Mentor and develop regional leaders. - Foster a culture of continuous improvement, innovation, and empowerment. - Align performance management with global objectives and customer outcomes. - Nurture and embody Dot Compliance's values, ensuring they are embedded into Customer Success strategies, team culture, and customer engagement - Build trust and relatability as a leader by being approachable, supportive, and invested in the professional growth of the team. Requirements Key Requirements and Qualifications - Bachelor’s degree required, MBA or advanced degree preferred. - 10+ years of Customer Success in B2B SaaS. - 7+ years leading global teams, with proven success scaling across regions. - Strong background in life sciences, quality management, or regulated industries. - Executive presence with proven ability to influence at the C-suite and board level. - Strong operational discipline with the ability to design scalable processes. - Excellent communication, collaboration, negotiation, and strategic thinking skills. - Ability to listen first, learn from the team, and drive meaningful, sustainable change that balances scalability with empathy. - Customer-first orientation with a passion for long-term partnerships. - Entrepreneurial, innovative, and comfortable in high-growth, agile environments. - Human-first leader who advocates for the team, relates to their challenges, and inspires them to deliver world-class customer experiences. - Willingness to travel globally as needed. - Background in Life Sciences, Quality Management, or the Pharmaceutical industry is considered an asset. A+ if you meet these requirements null

Dot Compliance is a leading provider of cloud-based Quality and Compliance management solutions for the life science industry. Built on the world’s most innovative cloud platform, Salesforce, Dot’s SaaS solutions are transforming how pharmaceutical, biotech, and medical device companies manage quality and compliance in regulated processes. We are a dynamic, growing company looking to make a significant impact in the industry. As a Business Development Representative (BDR) at Dot Compliance, you will play a critical role in generating and qualifying leads to fuel our sales pipeline. You’ll be responsible for outbound prospecting activities, including cold calling, email outreach, and social media engagement. Your work will directly support our ambitious customer acquisition and revenue growth goals by identifying high-quality opportunities for our Account Executives to close. Why Dot Compliance? Dot Compliance is revolutionizing how regulated industries manage quality and compliance. As part of our team, you will have the opportunity to be at the forefront of bringing innovative solutions to market while contributing to the success of the life science sector. Responsibilities - Use multiple prospecting channels including phone, email, and social media to identify and engage with potential customers in the life sciences industry. - Conduct initial research to understand prospects' needs and qualify leads based on predefined criteria. - Work closely with Account Executives to ensure qualified leads are effectively handed off for further development and closure. - Research and develop prospects into actionable sales opportunities, ensuring a continuous flow of leads into the sales pipeline. - Maintain accurate, up-to-date information in our CRM system (Salesforce) regarding lead interactions, status, and progress. - Provide valuable feedback and market insights based on your interactions with prospects, contributing to sales strategy refinement. - Meet and exceed quarterly targets for lead generation and opportunity creation. Requirements - Minimum of 3 years of experience in inside sales, sales development, or business development in the SaaS industry. - Proven track record of exceeding sales quotas and achieving targets. - Strong outbound prospecting skills, with a focus on generating demand and building a pipeline. - Excellent phone presence and experience making high volumes of calls daily. - Familiarity with Salesforce or similar CRM tools. - Strong listening, presentation, and communication skills. - Ability to prioritize, manage time effectively, and work in a fast-paced environment. - Bachelor’s degree (BA/BS) preferred. A+ if you meet these requirements null

Role Description As our Content Writer, you will be the architect of clarity for our customers. Reporting to the Manager of New Product Introductions (NPI), you will bridge the gap between complex products and the user experience. You won’t just document features, you will empower our users to master our platform independently while also developing clear and engaging content to support campaigns and communications for our existing customers. Your goal is to build a self-service culture where customers feel supported by our documentation before they ever feel the need to contact support. You are the voice of structure and content. You are joining a team that values empathy and is actively investing in making the customer experience frictionless. You have a seat at the table to decide what "great" looks like. - Create the Groundwork: Define the standards, style guides, and structural frameworks for external customer documentation. - Customer-Centric Content: Translate technical capabilities into clear, action-oriented resources that support user goals and workflows, while aligning messaging with broader product positioning and go-to-market efforts. - Internal Knowledge Management: Support cross-functional teams by structuring and styling content to ensure consistency across the organization. - Platform Ownership: Manage and publish content directly within Salesforce, ensuring it integrates seamlessly with our self-service initiatives. - Cross-Functional Collaboration: Partner with Product, Services, Marketing and Sales teams to capture knowledge early in the product lifecycle or enhance the materials provided based on real world feedback. - Persona-Driven Strategy: Serve as the focal point for product content strategy by identifying key user personas, understanding their business workflows, and defining the content experiences needed to support them effectively. Qualifications - The "User First" Lens: A proven ability to anticipate customer questions and simplify complex processes into "digestible" steps. - Content Architecture: Experience building documentation structures from scratch (e.g., tagging, and version control). - Life Sciences Literacy: The ability to navigate the terminology and regulatory nuances of the life sciences industry, specifically eQMS. - The "Pioneer" Spirit: You are comfortable with ambiguity and excited about creating a process where one is not formalized. Requirements - Previous Product Marketing content development, Technical Writing or copywriting experience with 3+ years of experience. - Ability to translate complex technical concepts into simple language that is audience aware. - Experience in developing standards, style guides, and structural frameworks for external customer documentation. - Exposure to or direct experience in life sciences or adjacent industries, eQMS experience is a plus. - Previous content development for SaaS applications is a plus. - Strong written and spoken English skills. - Comfortable with self direction and ambiguity. - A+ if you meet these requirements.

Dot Compliance, the leading provider of cloud Quality and Compliance management solutions for highly regulated industries, is looking for a talented and highly driven Account Executive to join our fast-growing team. As a member of our sales organization, you will be responsible for driving new business, managing the full sales cycle from opportunity to closure, and helping expand Dot’s footprint in the market. This is a quota-carrying position ideal for a builder who thrives in a dynamic, high-growth environment. What You’ll Do (Your Day-to-Day): - Pipeline Generation Identifying and qualifying new sales leads to build a robust pipeline across SMB and Enterprise accounts. - Own the Sales Cycle: Manage complex, multi-threaded sales processes from end to end, including Discovery, Qualification, Business Case building, Demonstration, Validation, and Negotiating the Close. - Strategic Engagement: Build relationships with C-suite and economic buyers, understanding their unique regulatory and compliance challenges to position Dot Compliance as the ideal solution. - Territory & Quota Management: Actively manage your assigned territory, forecast accurately using Salesforce, and consistently hit or exceed your sales quotas. - Cross-Functional Collaboration: Partner closely with Marketing, Sales Engineering, and Customer Success to ensure a seamless prospect experience and a smooth handoff post-sale. Requirements - 5+ years of progressive, multi-level SaaS sales or business development experience, managing everything from demand generation to closing deals for SMB and Enterprise customers. - Proven Success: A track record of navigating complex, multi-stakeholder environments. You don't just sell software; you sell a transformation in how a business operates. A demonstrable success-track over-achieving quota in past positions, particularly when selling to C-suite executives. - Methodology: Deep experience with value-based selling methodologies (e.g., MEDDIC) and managing complex, parallel sales cycles. - Tech Savvy: Strong familiarity and proficiency using modern CRM platforms (specifically Salesforce.com) and marketing automation software. - Communication: Exceptional written and verbal communication skills, with the ability to effectively interface with internal teams and external customers. - A Builder’s Mindset: The ability to thrive in a dynamic, high-growth environment, bringing a strong sense of ownership and a readiness to dive into the details, knowing no task is too small when it comes to driving the company forward. - Bonus: Experience selling into life sciences, regulatory tech, quality, and content management spaces is highly preferred, but not required. A+ if you meet these requirements null

Dot Compliance is a leading provider of cloud-based Quality and Compliance management solutions for the life science industry. Built on the world’s most innovative cloud platform, Salesforce, Dot’s SaaS solutions are transforming how pharmaceutical, biotech, and medical device companies manage quality and compliance in regulated processes. We are a dynamic, growing company looking to make a significant impact in the industry. As a Business Development Representative (BDR) at Dot Compliance, you will play a critical role in generating and qualifying leads to fuel our sales pipeline. You’ll be responsible for outbound prospecting activities, including cold calling, email outreach, and social media engagement. Your work will directly support our ambitious customer acquisition and revenue growth goals by identifying high-quality opportunities for our Account Executives to close. Why Dot Compliance? Dot Compliance is revolutionizing how regulated industries manage quality and compliance. As part of our team, you will have the opportunity to be at the forefront of bringing innovative solutions to market while contributing to the success of the life science sector. Responsibilities Use multiple prospecting channels including phone, email, and social media to identify and engage with potential customers in the life sciences industry. Conduct initial research to understand prospects' needs and qualify leads based on predefined criteria. Work closely with Account Executives to ensure qualified leads are effectively handed off for further development and closure. Research and develop prospects into actionable sales opportunities, ensuring a continuous flow of leads into the sales pipeline. Maintain accurate, up-to-date information in our CRM system (Salesforce) regarding lead interactions, status, and progress. Provide valuable feedback and market insights based on your interactions with prospects, contributing to sales strategy refinement. Meet and exceed quarterly targets for lead generation and opportunity creation. Minimum of 3 years of experience in inside sales, sales development, or business development in the SaaS industry. Proven track record of exceeding sales quotas and achieving targets. Strong outbound prospecting skills, with a focus on generating demand and building a pipeline. Excellent phone presence and experience making high volumes of calls daily. Familiarity with Salesforce or similar CRM tools. Strong listening, presentation, and communication skills. Ability to prioritize, manage time effectively, and work in a fast-paced environment. Bachelor’s degree (BA/BS) preferred.