• Building and maintaining a profitable and sustainable book of commercial residential business • Selecting risks, coverage terms, and pricing • Issuing new and renewal quotes • Servicing existing accounts and addressing at-risk accounts • Building and managing agent relationships • Preparing periodic reports on portfolio performance • Training and mentoring colleagues

• Act as the primary point of contact for clubs undertaking an agreed development project, particularly facility development projects. • Provide tailored support to clubs from project initiation through to completion. • Help clubs clarify their project objectives, outcomes, scope, and success measures. • Assess club readiness, capacity, and risk before and during project delivery. • Support clubs to develop clear project plans and timelines, defining roles and responsibilities within the club. • Support clubs to choose appropriate delivery approaches (phased, pilot, partnership, etc.). • Help clubs identify and access appropriate resources (funding, volunteers, partnerships, expertise). • Support the development of funding applications, business cases, or investment proposals where required. • Help clubs plan for affordability and long-term sustainability. • Support clubs to put in place appropriate governance and decision-making arrangements for their project. • Help identify and manage risks (financial, delivery, reputational, safeguarding, compliance). • Promote good practice in safeguarding, equality, inclusion, and welfare across all projects. • Support clubs to engage effectively with partners such as; Local authorities, Schools and community organisations, National or regional bodies, and Funders and sponsors. • Broker relationships and help resolve barriers where appropriate. • Monitor progress against agreed milestones and outcomes. • Provide challenge and support where projects drift, stall, or encounter problems. • Help clubs adapt plans in response to changing circumstances. • Support clubs to embed project outcomes into normal club operations. • Help clubs plan for long-term sustainability beyond the life of the project. • Support clubs to measure and evidence the impact of their project (participation, inclusion, governance, finances, quality, etc.). • Maintain records of supported clubs, projects, progress, and outcomes. • Produce reports for internal teams, partners, and funders. • Capture learning and case studies to inform future practice and share good examples. • Stay informed about best practice in club development and volunteer led football. • Contribute to guidance, toolkits, templates, and resources for clubs. • Use insight from delivery to inform strategic planning and service improvement.

• Support re-pricing and pre-payment processes to ensure accurate claim valuation, validation, and alignment with payer rules and clinical standards. • Review, evaluate, and investigate claims data, medical billing logic, and CPT coding to ensure billing accurately reflects the patient’s care. • Identify and correct mismatches between clinical documentation and billing submissions to prevent denials, errors, compliance risks, and potential fraud or abuse. • Ensure all codes accurately represent the services provided, avoiding both under- and over-billing. • Fraud, Waste, and Abuse Detection (FWA): Identify and investigate potential FWA claims • Conduct detailed reviews of itemized bills, medical records, and other claims data to validate coding accuracy and appropriateness of charges • Work with insurance companies and TPAs to clarify medical necessity, address coverage discrepancies, and resolve claim disputes. • Serve as a subject-matter expert on clinical and billing topics during audits, product reviews, and client implementations. • Collaborate with Growth and Data Science teams to design and build scalable tools and solutions that support new growth opportunities in these areas.

• Provide comprehensive diabetes, hypertension, hyperlipidemia and weight loss care, education, and support for patients through chat, phone, and video calls following internal protocols • Create thorough consults aligned with internal protocols for 9amHealth physicians • Collaborate with Patient Care Advocates to ensure patient success