• Run commercial calls with existing customers including renewals, upgrades, downgrades, expansions, and billing conversations • Do contract math live on customer calls • Draft and send contracts for existing customers • Own Stripe-related billing issues for existing accounts • Partner with CSMs on account health signals • Plant seeds for cross-sell and new products during renewal calls • Maintain accurate records of contract terms, renewal dates, and commercial commitments

• Take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries • Work in a fast-paced and multitasking environment • Provide excellent customer service and satisfaction with a goal of first call resolution • Research and solve problems for escalated calls • Maintain records, track cases, and log events for assigned area of benefits services • Provide direction and leadership in daily work and workflow of a service center team • Work on special projects as assigned

• Conduct comprehensive assessments and develop personalized treatment plans for clients. • Provide individual and group therapy sessions to address mental health issues. • Collaborate with multidisciplinary teams to ensure holistic care for clients. • Maintain accurate and timely documentation of client progress and treatment outcomes. • Utilize evidence-based practices to deliver effective therapeutic interventions. • Engage in ongoing professional development and training to enhance clinical skills. • Advocate for clients' needs and connect them with community resources. • Participate in case reviews and contribute to program development initiatives.

• Lead end-to-end integration of external flight supply partners (airlines, aggregators and GDS) via high-performance connectivity APIs. • Translate complex business and technical requirements into clear product specifications for automating search, booking and post-booking servicing. • Prioritize and manage a high-volume roadmap focused on improving integration quality, reducing time-to-market and minimizing system defects. • Monitor and optimize key supply metrics (price competitiveness, booking success rates and API latency) to ensure a seamless user experience. • Collaborate with engineering teams to build scalable, stable backend solutions aligned with internal platform standards. • Implement AI-driven solutions for price anomaly detection, automated issue handling and partner data mapping. • Work closely with commercial and partner success teams to onboard new supply sources and address performance gaps related to availability or feature support. • Standardize integration processes to improve partner onboarding scalability and operational efficiency. • Communicate progress, technical blockers and performance outcomes to cross-functional company stakeholders.