• Provide comprehensive diabetes, hypertension, hyperlipidemia and weight loss care, education, and support for patients through chat, phone, and video calls following internal protocols • Create thorough consults aligned with internal protocols for 9amHealth physicians • Collaborate with Patient Care Advocates to ensure patient success

• Run commercial calls with existing customers including renewals, upgrades, downgrades, expansions, and billing conversations • Do contract math live on customer calls • Draft and send contracts for existing customers • Own Stripe-related billing issues for existing accounts • Partner with CSMs on account health signals • Plant seeds for cross-sell and new products during renewal calls • Maintain accurate records of contract terms, renewal dates, and commercial commitments

• Take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries • Work in a fast-paced and multitasking environment • Provide excellent customer service and satisfaction with a goal of first call resolution • Research and solve problems for escalated calls • Maintain records, track cases, and log events for assigned area of benefits services • Provide direction and leadership in daily work and workflow of a service center team • Work on special projects as assigned

• Conduct comprehensive assessments and develop personalized treatment plans for clients. • Provide individual and group therapy sessions to address mental health issues. • Collaborate with multidisciplinary teams to ensure holistic care for clients. • Maintain accurate and timely documentation of client progress and treatment outcomes. • Utilize evidence-based practices to deliver effective therapeutic interventions. • Engage in ongoing professional development and training to enhance clinical skills. • Advocate for clients' needs and connect them with community resources. • Participate in case reviews and contribute to program development initiatives.