Title: Telephone Screener (Full-Time) Job Description: Telephone Screener Job Title: Telephone Screener Location: Remote with occasional in-person meetings; candidates must reside in the New England area (preferably MA, RI, NH) Position Type: Full-Time Summary of position: The Baker Center for Children and Families (also known as Judge Baker Children's Center), promotes the best possible mental health of children and families through the integration of research, intervention, training, and policy. The Massachusetts Child Abuse Emergency Line (Emergency Line), operated by The Baker Center for Children and Families (The Baker Center), on behalf of the Massachusetts Department of Children and Families (DCF), is a statewide emergency response system dedicated to ensuring the safety and protection of children from abuse and neglect across the Commonwealth. Available 24 hours a day, 7 days a week, and 365 days a year, the Emergency Line provides critical services, responding to more than 70,000 calls each year. Emergency Telephone Screeners work closely and collaboratively with supervisors on shift to evaluate the urgency of each call, elicit critical information, and initiate an emergency response when children are at risk of abuse or neglect. Telephone Screeners engage with callers to collect detailed information, thoroughly and accurately document information through comprehensive written reports in the electronic case management system and collaborate with team members to review and assess the gathered information. Based on these assessments, Telephone Screeners make informed clinical screening decisions. A Bachelor's degree in human services, social work or related field, is required. Candidates must reside in the New England area (MA, RI, NH). Telephone Screeners work evenings, overnights, weekends, and holidays, when DCF is closed. This is considered an "essential employee" position may require work during weather-related and other local, regional or statewide emergencies. What's in it for me? - The opportunity to protect children's lives throughout Massachusetts, working in a supportive and collaborative work environment with other enthusiastic, talented, hard-working individuals! - Continuous training and individual supervision with a Licensed Social Worker (LSWA, LCSW, LICSW) or Licensed Mental Health Counselor (LMHC) - Complete an intensive comprehensive 6-week training program, followed by monthly workshops on a variety of topics related to Emergency Line work. Essential duties: - Ability to work five 8-hour shifts per week staggered between 4:00pm to 9:30am weekdays; staggered shifts throughout the weekend, and one overnight shift per week. - Engages with callers to gather the facts and elicit information needed to complete reports and memos. - Completes detailed, accurate, and thorough case reports, internal logs, and memoranda. Documents information thoroughly and accurately in the case management system. - Review and assess information gathered with supervisors to make an informed decision. - Exhibits a thorough understanding of the terms and policies related to screening as outlined in the DCF Protective Intake Policy and ability to critically apply policies to screening decisions. - Exhibits a thorough understanding of the terms and requirements included in the MA DCF Missing or Absent Child Policy. - Ensures confidentiality and a high level of customer service in all interactions. Maintains a professional and non-judgmental demeanor. - Facilitates DCF interventions and coordinate DCF requests. - Work requires close visual acuity. Qualifications Education: - Bachelor's Degree in Human Services, Social Work or in a relevant field is required. Experience: - Experience working or volunteering with children and/or families. - Demonstrates interest in the welfare of children and families. - General understanding of DCF's mission, vision, priority objectives, priority population, and familiarity with relevant DCF policies and procedures is preferred. Training: - Proficiency with Microsoft Office, specifically Word is required. - Proficiency toggling between multiple technological programs is required. - Excellent customer service and writing skills required. (Cover letter, and a recent resume required for consideration.) Logistics License/Certification: N/A Salary: $24.00 per hour Open Date: Open Until Filled Benefits We offer Medical (Blue Cross/Blue Shield), Dental and Vision options; 50% discount on monthly MBTA passes, immediate enrollment into retirement, with company contribution (4%) and match up to (4%) after 2 years of employment. We offer opportunities to get involved in various department/organization improvement committees and activities. For a full list of benefits please visit our website at bakercenter.org/benefits We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions or any other characteristic protected by law.

With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it. About this opportunity We are seeking a dynamic and strategic Account Manager to join our Life Science Division. In this role, you will develop and expand relationships with key accounts in the pharmaceutical and biotech sectors, drive business growth, and support customers through product selection, validation, and adoption processes. This is an exciting opportunity to combine technical expertise with commercial strategy to make a real impact in life sciences. What you will do As a key member of our team, you will be responsible for building strong, long-lasting customer relationships while driving account growth and product adoption. Key responsibilities include: - Identify and pursue new business opportunities within assigned key Life Science accounts, developing and executing strategic account plans. - Serve as the primary point of contact for key stakeholders, monitoring account health and coordinating internal resources to meet customer requirements. - Guide customers through product validation and regulatory requirements, troubleshooting issues and collaborating with internal teams (R&D, quality, technical support) to resolve challenges. - Prepare and deliver commercial proposals, negotiate contracts, and manage pricing agreements. - Gather customer feedback, conduct regular business reviews, and contribute to continuous product and process improvements tailored to pharmaceutical and biotech applications. You will bring We are looking for a professional with a combination of technical knowledge, business acumen, and strong interpersonal skills. You thrive in cross-functional collaboration and enjoy translating technical expertise into commercial value for Life Science businesses. To be successful in this position, we believe that you have the following qualifications: - Bachelor’s degree in Life Sciences, Pharmaceutical Sciences, Chemistry, Biochemistry, or Chemical Engineering (Master’s or MBA is a plus). - 5-8+ years of experience in the pharmaceutical, biotech, or medical device industry, preferably with exposure to pharma packaging, drug delivery systems, or containment solutions. - Proven experience in B2B sales, technical sales, or account management with strategic/global Life Science accounts. - Strong knowledge of pharmaceutical regulations, quality systems (ISO 13485, ISO 15378, cGMP), and validation processes. - Excellent communication and interpersonal skills, fluent in English and French, with the ability to build credibility at all organizational levels. Personal attributes we value: - Strategic thinker with commercial awareness and strong negotiation skills. - Collaborative, proactive, and results-oriented with a customer-centric mindset. - Patient, resilient, and calm under pressure, with high integrity and professionalism. - Strong project management, organizational, and analytical skills, capable of coordinating cross-functional teams and prioritizing competing tasks effectively. Why join Getinge Getinge offers a position in a safe, supportive, and informal work environment, where we value close team collaboration and open dialogue between leaders, employees, and teams. We are committed to developing people, and together we will create a tailored plan for learning and competence development as you start your career with us. We offer a competitive compensation and benefits package, along with the flexibility to work remotely or from one of our local offices - so you can choose the setup that suits you best while thriving in a collaborative and forward-thinking organization. Application Applications will be reviewed on an ongoing basis. We encourage you to submit your application as soon as possible, and no later than 2026-05-18. We kindly ask you to submit your application in our recruitment system by clicking the “apply now” button. Due to GDPR regulations we do not accept applications via e-mail. If you have any questions regarding the role, please contact Recruiter Gustaf Ericson at gustaf.ericson@getinge.com. We look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired MedTech company. #LI-GE1 About us  With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Job Description The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams. Job Responsibilities Client Relationship Management - Develop and maintain strong relationships with clients. - Act as the main point of contact for clients, addressing client queries and communications promptly and effectively. - Coordinate meetings, appointments or other “touch points” for client engagement. - Schedule regular check-ins and meetings with clients to review progress and gather feedback. Client Support - Provide prompt and effective support to clients, resolving any issues or concerns they may have. - Facilitate communication between clients and technical support teams when necessary. - Ensure clients are fully trained and knowledgeable about the company’s products and services. Account Management - Monitor client accounts to ensure that all services are delivered on time and meet client expectations. - Identify opportunities for upselling and cross-selling additional services or products. - Prepare and present regular reports to clients on performance metrics, project status, and other relevant data. Invoice Reviews - Review and approve client invoices to ensure accuracy and compliance with contract terms. - Address and resolve any discrepancies or issues related to billing. - Communicate with clients regarding invoice inquiries and payment statuses. Internal Liaison - Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues. - Manage timelines, budgets, and resources for client projects. - Address and resolve any issues or conflicts that arise during project execution. Strategic Planning - Work with VCIO to develop and present solutions based on customer's business requirements. - Ability to understand various ways a solution may be delivered and anticipate what will work best for client. - Analyze client needs and create supporting documentation to outline these needs. - Prepare and manage quotes for technical projects. - Organize and present Strategic Business Reviews Performance Tracking and Reporting - Prepare and deliver performance reports to clients and senior management through SBR Presentations - Use company CRM and knowledge management tools in order to provide various levels of sales reporting. Job Qualifications - Proven experience as an Account Manager, Client Manager, or in a similar role. - Strong understanding of account management and customer service principles. - Excellent communication and interpersonal skills. - Ability to manage multiple projects and priorities simultaneously. - Proficiency in CRM software and Microsoft Office Suite. - Strong problem-solving skills and attention to detail. - Ability to work independently and as part of a team. Job KPIs - SBRs Completed Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met. - Proposals Sent (Count) | (Value) The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale. - Opportunities Active (Count) | (Value) Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue. - Opportunities Won (Count) | (Value) Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts. - Net New MRR Won Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday) - Able to pass our online behavior and cognitive assessments. Compensation Pay rate starts at $6.00/hour plus commission and may vary by experience and location. Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification

Capita Business Services Ltd (CBSL) is the official provider of registration services for gas installation businesses across Great Britain, the Isle of Man, Jersey, and Guernsey. We are looking for a dedicated professional to oversee the operational field management of a select group of large businesses and Gas Safety Management Registrations (GSMR), ensuring comprehensive compliance with all gas operation standards. This role involves conducting inspections based on risk assessments, consumer complaints, or other necessary methods to uphold industry gas safety standards. This role is based in the Birmingham area. Job title: Business Relationship Manager Job Description: What you’ll be doing: - Manage the risk-based inspection regime against identified Large Businesses (employing a direct labour force and/or sub-contractors) by undertaking Managing Gas Safety Assessments and the co-ordination of planned field inspections working with all field staff. - Ensure that Large Businesses work in compliance with recognised industry standards and that gas safety is managed effectively. - Act as the day-to-day manager and central point of contact for the large businesses and GSMR relating to all technical/operational matters, ensuring that all GSR strategies are fully implemented, within assigned registrations. - Work with and support all Field Operational Teams - (OMs/Inspectors) to ensure that any monitoring requirements are effectively and efficiently undertaken and feedback is delivered in a timely and constructive manner. - Support enforcement bodies (e.g. HSE and local authorities) where needed in dealing with large business activities. - Effectively support the escalation of complaints against service (internal and external). Work through to a natural conclusion for complex or those of a sensitive nature that has been raised against a Large Business or GSMR. - Effectively support the application of proportionate sanctions in a timely manner in respect of registered businesses. - Maximise opportunities and minimise the risk to service that helps Gas Safe Register achieve its core objectives. - Proactively ensure personal safety and the safety of others by ensuring that the companies Health and Safety Policy and risk assessments are adhered to. - Support the business via Stakeholder activities as and when required. - Support other departments as and when required e.g., Technical. - Ensure all administration tasks are completed within prescribed timescales. - Comply with Capita company policies. What we’re looking for: Essential: - Subject matter expert (SME) with extensive gas industry experience and relevant qualifications - - Must hold as a minimum the following ACS certificates of competence: CCN1, CENWAT1, CKR1, HTR1. Ideally the applicant will have additional ACS certificates in LPG, Non-Domestic & Catering, LAU1 and DAH1. - In-depth knowledge of Enforcement Bodies affected by the Registration Scheme. - Ability to use tools and undertake any appropriate tests and checks during inspection work i.e., be physically fit to work on all types of gas meters, pipework, and appliances an at low (on floor), medium (at kitchen cupboard heights) and higher levels (use of step and extendable ladders). - Relevant experience and/or qualification in a management discipline. Relevant Auditor qualification. - In-depth knowledge of Gas Industry Sector affected by the Registration Scheme. - Appropriate underpinning gas industry experience, knowledge and technical skills. - Full, clean drivers license. Other skills / experience: - Ability to liaise with businesses and corporate contacts, build and develop relationships. - An excellent written and verbal communicator able to manage people and situations to achieve business objectives. - To effectively solve problems and manage risk to ensure achievement of targets. - Key understanding of KPIs & PIs relating to the contract. - Presentation and facilitation skills. - Strong negotiating skills. - Computer literate, with experience of using Microsoft Office packages (e.g. Word, Excel, PowerPoint & Outlook) - Ideally, some experience or qualification in project/contract management. What’s in it for you? - A competitive salary plus company car - 23 days’ holiday (rising to 27) with the opportunity to buy extra leave - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice - Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more - Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform - You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Location: Home-Based - GBR, United Kingdom Time Type: Full time Contract Type: Permanent